Questions and Answers about Zurich North America

Here's what people have asked and answered about working for and interviewing at Zurich North America.

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  • What is the work environment and culture like?
  • How are the working hours?
  • What are some tips for doing well in the interview?

28 questions

You start at 19 days of PTO (Sick + Vacation) and can roll over up to 5 days at the end of the year. You can also buy / sell up to 5 days per year. I felt that the vacation time provided was quite generous, but there was rarely a time when I felt like I could use it, as there wasn't a work backup system in place. If it was there when you left, it would most likely be on your desk when you returned.

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Business casual, except you are allowed to wear jeans (clean, no holes, etc) now.

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I'm sure the company will do great from a stock perspective, but they're succeeding by overworking and outsourcing their employees. Not my kind of fun!

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I applied through Monster (2009) and had a phone interview with a recruiter first.

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Multiple stages. For claims you interview with every claim dept. if you have never done claims before.

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It varies by department. I've seen salaried workers near mental breakdowns from the amount of time they spent working after hours and on weekends. In my department, the hourly employees generally worked a 40 hour work week, with the ability to work a few hours of OT if necessary. There have been a few periods where we had mandatory 5 hours of OT, but that's uncommon. The new addition of flex time may allow you the ability to work from home when needed (sick child, doctor's appointment, etc), but this varies based upon job duties and manager. No matter what, the flex work options are a bonus.

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Don't worry about your knowledge of various underwriting / data entry / claims entry systems. I worked in General Insurance before Zurich, and when I started here I had the same amount of useful knowledge as someone who had never worked in insurance a day in their lives.

Also, just in general, don't psych yourself out of applying for a position because it looks like it's above your skill level! The job posting for my position looked absolutely terrifying, but turned out to be a slightly more complicated version of my last job... mostly because the system we were using at the time was built in the 1960s and made DOS look advanced (but it's gone now, thank goodness)!

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