Zurich North America Employee Reviews

3.7
Overall rating
Based on 646 reviews
Ratings breakdown
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4194
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Found 502 reviews matching the search See all 646 reviews
1.0
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Bad place for IT professionals
Business Analyst (Current Employee) –  Schaumburg, ILJune 20, 2018
This company is very behind its competitors from a technology perspective. Couple that with little room for advancement, little meaningful work, little to no training and middle management that cares little for their direct reports and you have an unpleasant work experience and poor employee morale. Avoid!
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4.0
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Demanding fast paced
INVESTIGATOR SPECIAL INVESTIGATION UNIT (Former Employee) –  Parsippany, NJJune 14, 2018
Good company, fast pace environment, supported by manager, challanging job with local territory travel involved.
Collaborative environment, with claims and siu,
Job entailed office and field work
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3.0
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Challenging case load, but understaffed
Senior Trial Attorney (Current Employee) –  San Francisco, CAJune 8, 2018
Challenging case load, but understaffed
Opportunity to work remotely,
Robust healthcare plan and benefits
Commuting to SF presents challenges on Bart or dirving
Pros
Work remotely
Cons
understaffed
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2.0
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Zurich Summary
Underwriter I (Former Employee) –  Overland Park, KSJune 8, 2018
Great Pay however the office I was employed underwent major jobs reductions. Became very stressful to work there and your job was always in question. Use to have very knowledgeable employees who could handle difficult situations but they were for the most part let go.
Pros
pay and bonuses
Cons
job security and stressful
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5.0
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Excellent benefits and flexible work schedule
Regional Business Specialist (Former Employee) –  Addison, TXJune 1, 2018
A great place to work with talented people and conscientious management with a culture of building careers and promoting from within. They promote a culture of community investment and always had many opportunities through out the year to get involved and volunteer for many deserving charities.
Cons
Stressful - constant change
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1.0
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Would not recommend
Claims Adjuster (Current Employee) –  Overland Park, KSMay 30, 2018
Completely over worked. Not enough adjusters. New people might as well be lit fire and put on the floor with no training. They are completely understaffed you end up doing more than just your job as they are way way way understaffed every where. Management could care less. Just pile on more cause hay deligate who cares if they are already overloaded. Horrible days at work that feel like they will never end. Oh and their metrics pit employees against each other. Cheaters who cut corners win. Their health insurance and dental are not the best unless you pay thru the nose for better benefits. Time off is what you live for just to get away from the stress. Don’t drink the koolaid just run from this job to a better one if possible.
Pros
None
Cons
STRESS ! over worked no team work and no one cares at all.
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4.0
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Productive workplace
Claims Service Representative Tier 3 (Former Employee) –  Schaumburg, ILMay 19, 2018
I joined the Zurich team fresh out of college and came into Zurich knowing nothing about claims. I was put through a vigorous 12 week training program. I started as a medical only adjuster and quickly grew to a lost time adjuster. I enjoyed this job very much but starting at a low salary made it very difficult to get paid market value.
Pros
Learning the industry and I made a career in this field
Cons
Salary was not competative
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4.0
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Great place to work at
Underwriting Services Specialist III (Former Employee) –  Tampa, FLMay 15, 2018
Great place to work and immediate managers were good. Great atmosphere and relationships with co-workers. Zurich took care of us and great benefits. I recommend.
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3.0
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Great Company
International Service Specialist (Former Employee) –  Chicago, ILMay 14, 2018
Zurich is a great company that provides advancement opportunities. They also offer flexible hours and great benefits. There has been a lot of structure and management changes in the past year, but overall, good company to work for.
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2.0
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stressful
CLAIM SPECIALIST (Former Employee) –  framingham, massachusettsMay 11, 2018
required knowledge of federal and state regulation for the geographical area handled. day involved detailed computer work, frequent use of phone. knowledge of arbitration, medication and suits required.
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4.0
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usually lunch was taken at the desk while continuing to work
Utilization Review Nursep (Former Employee) –  Schaumburg, ILMay 8, 2018
review for medical necessity for various services for workman's injuries. Hardest part of the job was meeting the productivity vs quality. TMost of the people were fun to work with.
Pros
flexible hours
Cons
productivity vs quality
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1.0
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Cut Throat
Insurance Specialist (Current Employee) –  Schaumburg, ILApril 26, 2018
People are getting laid off continually. Those with jobs are often doing two jobs, and the reason they still have their job is because they are cut throat. The background you need to get a job here is Target employee or former airline stewardess. The important trait is being political - lying, then cya'ing. There are two departments out of many that aren't this way, and you need an advanced degree to get into both. The company is made up of mostly low class smiling faces.
Pros
summer hours
Cons
They pretend to be transparent and aren't. Employees only care about themselves.
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3.0
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Credit Rating Improvement but still more work to do
Underwriter (Former Employee) –  United StatesApril 24, 2018
Reward the individuals whom put in effort to learn their jobs well with more job responsibility. Worked with nice, talented co workers.
Left with impression (motives are not always transparent) that upper management does not have clear direction moving forward. Lots of changes in strategy but many are not well thought out, hence the need to change again. Middle management is not held accountable for being skilled in both Technical and People management. Lacked teamwork environment.Understaffed in some areas, overstaffed in others. Will not hire to replace. If your area is busy, you are alone on an island. Strong technology in place to assist with pipeline management, but is not utilized to it's highest and best efficiency. Providing great customer service is key and is discussed, but need overhaul of priorities to bring this into focus and management actions need to clearly support and encourage by their actions, and not just talk. Would be a great place to work if actions backed up words and a consistent well thought out strategy backed up their actions.
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5.0
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Friendly environment
System Builder and Installer (Former Employee) –  Schaumburg, ILApril 24, 2018
Working at Zurich as contractor was an experience work with different people migrate there windows XP pc to Windows 7 and install applications and printers for users.
Pros
Extended lunch hours
Cons
manager was so friendly use to go for short breaks with
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5.0
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The Zurich site says it all!
Sr. Talent Acquisition Specialist (Current Employee) –  Plantation, FLApril 24, 2018
Zurich values its employees and places a big focus on career pathing --- you will have an opportunity to learn and grow! Having a positive impact on communities and getting employees involved in those projects is also of high priority.
Pros
Innovative, Fun, Flexible
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4.0
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fast paced claims
Major Case Specialist (Current Employee) –  Parsippany, NJApril 17, 2018
very busy work day- multi task - a lost of things to check off in the claims file docs- sometimes systems don't synchronize Fast paced with plenty of work to keep you very busy
Pros
flex work
Cons
very busy
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3.0
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Not much opportunity for advancement
Systems Analyst (Former Employee) –  Schaumburg, ILApril 11, 2018
Due to the restructuring over the last several years and the building of a new Home Office in Illinois, many layoffs have occurred, and many people are riding out their jobs as long as they can until their local office is shut down. It is a negative atmosphere most of the time, due to that but also due to the lack of concern management has for employees.
Pros
Current software, good benefits
Cons
pay less than average, favoritism in promoting, stack ranking annual process
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4.0
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Good Place to work
District Manager (Former Employee) –  RegionalApril 9, 2018
Professionally run company with a lot of benefits and good work culture working with a variety of people. Competitive at times but great Training & Development and very satisfactory over all.
Pros
Training & Development
Cons
Career Growth
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5.0
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great company
Senior Claims Representative (Former Employee) –  Schaumburg, ILApril 4, 2018
I enjoyed my time with the company. I also enjoyed my coworkers. Unfortunately, at the end of my time there, we had a very poor branch manager who was very spiteful, unprofessional and frankly mean. I understand that she was removed from her position shortly after I left. A little too late for me.
Pros
great company
Cons
poor branch manager.
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3.0
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N/a
Construction Underwriting Service Assistant (Current Employee) –  Addison, TXApril 2, 2018
I prefer not to write a review & I would much rather skip this step but the system does not allow me to do that, therefore I must write something in this section.
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