Sr Global Underwriter (Former Employee) – Philadelphia, PA – January 18, 2019
good place to work with excellent Global capabilities for placing coverage for Fortune 500 companies. Excellent benefits and an excellent for being able to put together a property program to protect the assets for large companies.
Underwriter Assistant III (Former Employee) – Independence, OH – February 3, 2019
My position was a Commercial Lines Assistant Underwriter. I worked with a great group of people. Several were from my previous employer, so the vibe was great. I left due to travel. I seem to travel more than I expected for the position.
Customer Care Professional (Former Employee) – Colorado Springs – January 25, 2019
I fully expected Zurich to be a top-level employer I was hired in as a care center representative, taking Inquiry and first notice of loss calls. Training is inadequate, there is not enough coach or manager support, and the quality auditors are not consistent with their feedback. Management is poor- my manager simply disappeared for four months. His team was not advised as to an interim manager, the coach was left to run the team. The pay is exceptionally low for the level of perfection they expect you to have with each claim set up. While you are learning the job, you can expect to be put on written "action plans" to "manage" your performance. Yet, when you need assistance in setting up the claim, all you are told is to read the customer care agreement. You will come to work each day, and be told there is mandatory overtime the next day (makes it difficult to plan your life with such short notice) This is a classic "turn and burn" call center. You will watch your email, as managers send out constant notes as to who has left the company with a cheerful "we wish them well" at the end of the email. If the company paid fairly and held it's managers accountable for their poor performance, they would keep loyal employees. Left this non-negotiable $14 per hour job to go do the same thing up the road from them for $19 an hour, with affordable benefits. Apply here if you are desperate, keep looking for another job.
Schedules between 6 am and 6 pm
Poor management, short notice on OT, benefits are too expensive
Stressful environment, supervisor involved in gossip regarding other managers and discussing information with their employees about other managers. Manager cutthroat other managers in other locations. Was very disappointing.
Senior Underwriting Associate (Former Employee) – New York, NY – January 9, 2019
I loved working for Zurich. I recently relocated or I'd still be working there. The flex work program allowed me to work from home two days per week. I had an excellent manager who always made me feel part of the team. I found my job as an Underwriting Assistant interesting and I thoroughly enjoyed learning something new every day. With the flex work program, I was able to leave my cubicle and go to the one of the many huddle rooms provided to do more concentrated work when I wanted to. The sit/stand desk and dual screen monitors provided helped were state of the art. Zurich was also concerned about employees health and there were challenges to do group walking during lunch hours. Room for advancement if that's what one wants to do.
Started employment in a fast-paces mail room with heavy mail volume. Learned to audit medical bills according to Texas WC fee schedule. Received award for saving company over $600,000 in medicals expenses. Work environment was fast pace and sometimes stressful. Enjoyed working with fellow employees and management.
Zurich was a fast-paced company to work for. I enjoyed my 8 years there and the management was pleasant. Zurich had a restructuring of their Admin departments across the country and sadly my position was eliminated.
Commercial Auto Claims Adjuster (Former Employee) – Addison, TX – December 6, 2018
In my previous role with Zurich North America, I owned my claim files, took customer calls related to their various policies, and made liability decisions. Communication, critical thinking and listening skills were crucial when dealing with the insured concerns.
Claims Adjuster (Current Employee) – Atlanta, GA – November 28, 2018
if you are looking for a place to get promoted or be valued atlanta zurich claims is not the place. zurich itself is fantastic but because the managers are of very low caliber in this particular office, you will have no other choice but to eventually leave. team managers don't train or promote or know how to lead/manage. everyone around them leaves or gets replaced but they have been allowed to remain and have ran this office into the ground for years. no one understands how this is possible. morale is very low. this is very unfortunate as overall zurich is great and people are sad to leave here but again, have no choice since they have no future at zurich under the current team managers that just won't go away.
zurich is great, benefits are awesome, great work life, bonus
team managers are unqualified and most need to be replaced
Not Specified (Former Employee) – United States – November 8, 2018
Took the job with a specific focus on my career. None of the items discussed to get me in the door ever came to fruition. Management has no tolerance for ideas that do not come from the home office. If you have actual experience in insurance it will be ignored in favor of the next shiny object.
My focus was on providing the best support for my business partners and decisions were called out, not because they were not the right ones but because they came from a person lower on the ladder.
Then management would ignore accomplishments unless you were in the correct physical location in the company.
Liability Claims Specialist (Former Employee) – Omaha, NE – October 25, 2018
Zurich has undergone so many changes and downsizing to remain financially viable to their investors. They have outsourced payments, claim set up and more to companies over seas, who barely speak English. The Managers are constantly stressed out, and not helpful. They'll be the first to leave after 8 hours. Many are clique-ish and immature. In my time there, I saw dozens of co-workers leave, after being treated unfairly. All the offices have a rotating door of workers.
Senior Power Generation Risk Consultant (Former Employee) – Schaumburg, IL – October 22, 2018
Zurich has been doing business in the U.S. for over 100 years. Everyone you meet seems very motivated and competent. At training events, friendly co-workers are wall to wall. Higher-level management seems to change often. Implementation of initiatives can take more than a decade. Your job description will be the most enjoyable part of the job. It'll be a challenging, rewarding learning experience. A difficult aspect is keeping up with the changes of direction. The success of a team may depend on the manager, but the most ambitious individuals have an excellent chance of success.