Credit Rating Improvement but still more work to do
Underwriter (Former Employee) – United States – April 24, 2018
Reward the individuals whom put in effort to learn their jobs well with more job responsibility. Worked with nice, talented co workers.
Left with impression (motives are not always transparent) that upper management does not have clear direction moving forward. Lots of changes in strategy but many are not well thought out, hence the need to change again. Middle management is not held accountable for being skilled in both Technical and People management. Lacked teamwork environment.Understaffed in some areas, overstaffed in others. Will not hire to replace. If your area is busy, you are alone on an island. Strong technology in place to assist with pipeline management, but is not utilized to it's highest and best efficiency. Providing great customer service is key and is discussed, but need overhaul of priorities to bring this into focus and management actions need to clearly support and encourage by their actions, and not just talk. Would be a great place to work if actions backed up words and a consistent well thought out strategy backed up their actions.