What do you enjoy most about being a Technical Support Specialist? What do you dislike the most? Is it challenging? Are there many opportunities to learn and advance?What keeps you at your job?
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In October 2009 I was terminated from my position as a Technical Support/Production Analyst after two years of exciting work. I was on the fast track in my position at this company. I was performing at a level that was very much above average and my immediate manager was pleased with my work for the most part. I was terminated because I mistakenly sent an email to an external client that violated company policy. I was devastated because I have never been terminated before. Although I was termina...
Are jobs in this industry on the rise? Are there any sub-sectors that are growing?Where are the jobs? Which places have the most Technical Support Specialist opportunities?
Do some companies pay a lot more for this position than others? What does a top earner make in this field?What skills should you learn to increase your salary?
What are the top 3 traits or skills every Technical Support Specialist must have to excel?Can you suggest any tips or insights to develop your Technical Support Specialist expertise?
Could someone advise? Just do not know what to look for. Any help (authors, topics, direct links to e-stores, etc.) would be greatly appreciated.
What is the best training for becoming a technical support specialist? What types of ongoing training or certifications are necessary to be an effective technical support specialist?What do non-traditional career paths look like?
How did you get your start doing technical support specialist work, and what career moves did you make to get to your current position?Do you need a particular educational background?
Do you have any tips to help prepare for an upcoming technical support specialist interview?Are there common interview questions that come up again and again?