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What's the company culture at Dillard's?

Every business has it's own style. What is the office environment and culture like at Dillard's?

Are people dressed in business casual, jeans and t-shirts, or full-on suits? Do folks get together for Friday happy hours and friendly get-togethers?

What is a typical day in the life of an employee at Dillard's?
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The coupon or "rewards certificate" has went to $10.00 with an initial purchase of $100. I don't find that anything to write home about considering the mark ups on the merchandise. I bought a Calvin Klein suit for $125. and the exact suit sold at Dillards was priced at $525. I checked the fabric lot numbers. Buyer Beware! Shop around.
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Dec 16, 2018 Solution by original poster
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Dillard's has a very broken business model and the culture at my location was a cesspool. Dillard's doesn't market itself well, then blames associates for not making enough sales and helping the customers enough. They call you into their office about your low numbers and what you're not doing right when you're waiting on customer's hand and foot. I was told countless times by customers that I was very helpful. There aren't even enough customers to go around to sustain their impossible daily quotas and some associates resort to sale stealing, intimidation, bullying, distraction while I'm engaging a customer and back stabbing. Management only egged this on.

After a while I felt like I was being pitted in a cockfighting ring. I had a customer witness my manager snap at me and she urged me to report her to HR. That was embarrassing.

If they do not fix their business model and culture, they will implode on themselves. I don't even have to try and tear them down, they'll do it themselves.
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May 25, 2018 Solution by original poster
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The negative culture was born and nurtured when it was Joske's.

In a state with "at will" employment an employee can be terminated without notice, and many employers will state that your first 90 days are probationary meaning they can withhold benefits and terminate without cause. Several jobs I held in the past exercised this right, one in particular was for a department store. The entire shoe department staff was required to arrive at 8AM once a quarter to perform what they ironically referred to as a "shakedown," where each shoebox on the back room shelves were checked for mates. No big deal, however no one told me that we weren't being paid for it. When I signed in and began to start work, I could hear several of my coworkers whispering to each other followed by the department manager yelling for me to go to her back office immediately. She told me that I needed to scratch out my time in on the sheet and would not be paid for this task, and when I asked why her answer to me was either I comply with her demand or be immediately terminated. Not having another job lined up at the time I did as I was told and begrudgingly resumed work.

I was terminated about a week later, after being told by the department head a few days prior that I was to remain at my post until he concluded his visit to the store or be fired, when all I wanted to know was when my relief would come so I could take a lunch break.

Senior management had an internal "secret shopper" task force that would from time to time visit stores throughout the state and knew ahead of time about employees who didn't quite "fit the mold" in the organization.

That was 1985, one year before Dillards acquired them.
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Mar 26, 2017 Solution by original poster
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So I was fired today after being told only a week ago that I needed to bring my SPH up by my next eval. The reason for being fired? My HR manager informed me that she had no control over it that corporate requires that any pay that falls below the average pay of $11 per hour cannot remain on payroll!!! My pay was cut a week ago yet I was trucking right along in my oh so cozy department with no idea that I was going to be fired today. Yet there are other employees working for $9.50 an hour so how are they keeping their positions? I am always over my quota. Very rarely do I ever have issues not meeting quota unless I'm forced to do markdowns all day and forced to ignore customers. What my HR manager said to me today made absolutely no sense at all! She said my work ethic is fantastic and I'm a "go-getter," phenomenal and great with customers. I was given two different SPH on my eval a week ago and today. Wow, when they decide they want to get rid of someone, they certainly don't care how they do it or how it comes across. My department looks spectacular. I know how to market my merchandise, price it correctly and make certain it is indeed inviting to customers. I hate pitching the ridiculous credit app to them. Seriously, would you want a sales pitch each and every time to came to make a purchase? I treat others as I want to be treated. I'm not going to shove anything down anyone's throat. I enjoy small talk with my customers and they love me. Not once did I have an unpleasant experience with any of my customers. My rule of thumb is "Just be nice until you are forced not to be." I went above and beyond to find exactly what my customers needed. I love a challenge and always conquered it. I didn't enjoy being pitted against my fellow associates for sales. Lots of drama derives from that kind of atmosphere and our customers know this. Many customers submitted excellent feedback to management for my caring customer service. I enjoy helping people and making them smile.
May 22, 2014 Solution by original poster
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I think you are being extremely paranoid. Dillard's managers/associates do not have access to customer's credit card information. That's as made up as the Santa Claus and the Boogey Man. Besides if someone did use your card to make a purchase don't you think they would have been arrested or at the very least lost their job?
Jun 29, 2013 Solution by original poster
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Here's a new one....what do you think is the possibility of managers using customer credit card numbers for personal expenses? They have access to them, customers report them to fraud, fraud usually writes them off, etc. I'm investigating one right now that showed up on my bill for airline ticket going to a city in Europe where the dillard's manager just happens to be from. It's a pretty obscure place and for my amex to suddenly show up with that charge seems odd. My friend who used to work there said the managers have access to customer information including credit card numbers and could easily use them to make purchases and commit fraud. Any thoughts? I'm working on tracking this down because I don't want anyone to get away with this but I'm curious as to what others think. Thanks.
Jun 14, 2013 Solution by original poster
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I certainly can agree with all the negative posting about this 'shady' company and most of its management. Serf, Angry & Memphislea, would you update me on your lives now. You all have written such compelling stories and praying that you have all found some sort of peace. I am currently working in the South Park Mall in Charlotte and it is the most horrific, unprofessional, evil spirited and demeaning job I have ever taken. I just echo everyone else' negative experience. AND praying for God to remove me from the wickedness that dwells there.
Mar 3, 2013 Solution by original poster
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"Delegate to other people," that's not possible. Your department. Your responsibilities. They don't hire people for associates to have do their work for them. Dillard's is not a great place, it is not fun to work at, the people are for the most part wonderful, but the company lives in an old world. They are behind on trends and purchase bad quality clothes. Also, since Dillard's is not where I want to end up for my career, I really don't see myself going off the clock to work and promote a company I am not proud of. I gave a little over two years to the company and devoted myself to my department and my goals. I didn't have a hard time making goals until too many people were hired on for a small department (5 girls in lingerie which is only 10% of business makes NO sense). I gave my notice, worked as hard as ever up to the time I clocked out for the last time and they are STILL choosing to be childish and take it personally that I quit by not giving me gratis that was earned in a previous quarter. That says PLENTY.
Oct 16, 2012 Solution by original poster
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Continued..
BACKGROUND CHECKS: Apparently they don't do these? They're more worried about you making them money than you stealing from them. EX: They have kept this girl who has two thefts on her record, who has stacks of complaints against her, can't get along with anyone she works with so she has to be moved from one department to another, does NOTHING but text on the clock, can call black people n-words to their face, called another employe an old hag to her face bc she stole a customer from her and the other woman confronted her, dresses like she's going to a club, has broken up two marriages at Dillards {one a manager and another a customer she solicited from work; both getting a divorce because of her comignfrom the wives themselves) but yet they get rid of older women who do their job but are just dollars away from making their quota. HOW IS THAT FAIR?!!! It makes me flat out sick!!

PACESETTERS: This is the title given to the workers who will throw you under the bus and basically kill you for a sale. These are the workers that basically run the store. If you are not a pacesetter, you are NOTHING! Atleast in the store I worked in.

That's about all I can think about as of right now. It's late. I'm tired. But I just wanted to give everyone a thorough review of the slave company known as Dillard's. You haven't heard the last of me. I'll be back.

And remember kids, At Dillards you're not a person, you're just a number!!
Apr 23, 2012 Solution by original poster
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Continued..
BACKGROUND CHECKS: Apparently they don't do these? They're more worried about you making them money than you stealing from them. EX: They have kept this girl who has two thefts on her record, who has stacks of complaints against her, can't get along with anyone she works with so she has to be moved from one department to another, does NOTHING but text on the clock, can call black people n-words to their face, called another employe an old hag to her face bc she stole a customer from her and the other woman confronted her, dresses like she's going to a club, has broken up two marriages at Dillards {one a manager and another a customer she solicited from work; both getting a divorce because of her comignfrom the wives themselves) but yet they get rid of older women who do their job but are just dollars away from making their quota. HOW IS THAT FAIR?!!! It makes me flat out sick!!

PACESETTERS: This is the title given to the workers who will throw you under the bus and basically kill you for a sale. These are the workers that basically run the store. If you are not a pacesetter, you are NOTHING! Atleast in the store I worked in.

That's about all I can think about as of right now. It's late. I'm tired. But I just wanted to give everyone a thorough review of the slave company known as Dillard's. You haven't heard the last of me. I'll be back.

And remember kids, At Dillards you're not a person, you're just a number!!
Apr 23, 2012 Solution by original poster
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ASM: They are your "area managers" that are supposed to help you. You know, help with displays, help you create better ways to increase your sales, etc. HA! You can usually find them in the ASM office talking about employees or shopping around the store. Good luck getting them to call you back. And when you have corporate managers come to check out the store, expect them to take ALL the credit for how your area look when you, in fact, are the reason why it looks good. Also expect to NEVER hear a thank you or good job. One time when our district manager was visiting along with Mr. Dillard, I had one of my customers bravely walk up to them, my store manager, and every ASM in the store and tell them how good of a job I did assisting her with a swimsuit. She was buying for her granddaughter who was 13 but had a big bust for her age so she didnt want anything too revealing. She happened to wear the same size as me so I offered to try suits on for her so she could see how they would look. I tried on maybe 15 tops until we found the perfect one. She repeatedly thanked me and ever offered for her daughter (who does hair) to give me a free cut. I declined and told her I was just doing my job. Anyways, I watched her from across the way as she told them the good job that I did. Not even 5 minutes later, the group come over to the swim department to look it over. NOT ONCE did I hear a thank you for what I did. It was a COMPLETE disappointment. It was the first time that happened, but DEFINITELY not the last. Oh, and expect all the ASMs to be in their early 20's, fresh out of college, and usually tall and blonde.
Apr 23, 2012 Solution by original poster
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I was lucky enough to be placed in the Juniors department during the fall when teen girls come in to buy homecoming dresses and Miss Me jeans. Needless to say, I met my quota plus some. I went straight to number one in my department which didn't sit very well with other employees who had been there for a while before me.

RAISES: On my last day of training, I got a 50 cent raise. Not much, but some. Then in February, I got offered a $2.50 raise and a "Swimsuit/Coat Specialist" position. Of course I took it. I was wanting to buy a new car and when I heard the word "raise" a new car was all I could think about. BIG MISTAKE!!! I moved to my new department the first of March. Need I remind you that I was doing extremely well in Juniors but that took as quick turn. When I moved, I moved in the off season. I moved when Juniors was getting ready for prom which meant guaranteed sales and when it was getting too hot for coats but yet to chilly for swimsuits so NOBODY was buying anything. When you get a raise, your quota gets higher also. I would have a quota of $1200 and only one sale then that would roll over to the next day and be added to that days quota. Then before you realize it, you're $10,000 in the hole. And that never goes unnoticed!!
Apr 23, 2012 Solution by original poster
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I started working at Dillards in October of 2010. I absolutely love fashion so I thought this would be the perfect job for me. Boy, was I wrong!!

TRAINING: I went through 3 weeks of so called "training." LMAO! It was more like slave work. They put you in every department so you can "learn" about every product. Umm, no! You do their markdowns, mannequins, and slave work while they help customers and ring stuff up. The employees befriend you while your training so that you will ring stuff up under their number to help their quota then when you're done with training, they stab you in the back and talk bad about you in front of customers just to get a sale. On the last day of your training, you get 50% off of any "work-related merchandise." You basically rack up on new clothes. It's pretty cool until you have every dang employee harass you for that HUGE sale.

DEPARTMENT PLACING: On the last day of training, the assistant manager took 12 of the trainees into the training room and asked us to list the 3 department we would like to work in and the 3 we didn't. Pretty much everyone went where they wanted to. One of my good friends, who I might add is a very laid back, no-conflict type of person, was put into the shoe department. Anyone who works at Dillards know that the shoe department is like being out into a tiger cage with a t-bone laying in the middle of the cage. You have to have tough skin and willing to step all over someone just for a sale. Well, this girl was NOT that type of person. And management knew that! She begged to be put somewhere else but they refused. Instead, they told her that if within 3 months she still unhappy, they will move her somewhere else. 3 months rolled around. Still in shoes. 3 more months: still there. Month later; FIRED! She didnt make her quota like she told them she wouldnt. They didnt move her like they told her they would so she lost her job along with 5 more people who asked not to be in the shoe department.
Apr 23, 2012 Solution by original poster
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You are so right..Dillard's is on of the worst places to work in all the world. I have never had a job that i hated so much. I think eventually Dillard's will go under and sink into the Abyss. They are way too over priced and treat there employees like animals.It is reaaly so unfair.I have a good interpretation of Dillard's..the employees who work there are hungry like wolves..they just wait for that meal (the customer) to come walking in and then in an instant..they attack..not caring who is in there way and who they hurt (other employees) they will do whatever it takes to get that sale. This is the most EVIL company i have ever seen in all my years.
Mar 16, 2012 Solution by original poster
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January Update

Yes, Dillard's is definitely the worst sh*thole ever. I do have an attorney now and we'll see where this all goes. I can't quit (would need unemployment) and I'm in constant pain and have no patience for their crap whatsoever.

Now they're stealing from me--and other employees I know of. I made two payments on my pay as you go credit card on January 1st, 200.00 and 250.00, all cash of course. They will not credit the 200.00 cash payment to my account, nor will the store manager give me my cash back. Says it's GE money's fault and there is nothing he can do. I told him that Dillards really sucks then, doesn't it? Well, I consider this theft and am not above calling the sheriff to come take care of it. I have called the cops in before when I was assaulted by another coworker and can do it again for being robbed.

Other employees have had the same thing happen to them. They are stealing from us to cook the books. 275 stores with perhaps 20 at each store with a pay as you go card works out to over a million bucks (my low ball estimate) for not posting an average of let's say, 200.00 per person. If you close your account they will send you your balance in 3-4 weeks--after their fiscal year ends. This is too much. I am closing my account as soon as that 200.00 is posted. I will never buy another piece of cr*p from that store.

I am trying to tough it out so I can get insurance at the next open enrollment. If they deny me, then I will just add it to the attorney's bag of Dillard's cr*p. I email every incident to management and print copies for myself and just keep adding it to the bag.

The exceptions not excused is another issue. Document, send email to self, print and add to bag of cr*p.

I am not sure where when or where this will all end, but I must see it through to whatever end that is. I am so angry today, it's unbelievable. I called in sick--I am that upset.

Meanwhile--the bridal business is doing a little better.
Jan 4, 2012 Solution by original poster
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Serf,

If you do get fired, consider it a blessing. There were times when I stood up to them, especially in the last few days, that I was very uneasy walking to my car in the parking garage at work. I knew they were watching me because one time when I was in my car in the parking lot of a doctor's office, I saw in my rear-view mirror, a guy pull up in a car behind my car, stop, roll down his window, & take a picture of the back of my car where the license plate is, & when I opened my door & got out to ask him what the hell he was doing, he sped off real fast. Dillards knew I was going to be there because I had to ask my manager for time off to go there. That's just way too much drama for me. You're a tough cookie & I'm glad you're strong. I'm 59 years old & my husband left three years ago after 22 years of marriage. I was a housewife for all that time & I was thrown out into the working world & being at Dillards almost did me in. Believe me, I can't afford to be without a job. Unemployment barely pays my bills & my credit card debt is going way up, so I was not in a reasonable position to quit work. I fought the good fight for justice, yes, that is a better term rather than revenge, but I'm all alone, trying to keep my home, & I need to stay far away from abusive situations & evil people in order for me to be able to make. I paid almost $200 a month for their healthcare & when I went for an MRI, they said I had to pay $2,500!!! That's the deductible!! I self paid for it & the total charge was just about $600, which I'm paying out. That "doctor" you saw sure did tell Dillards about what happened but they won't mention it to you. They'll just start writing you up for anything & everything. The day after that guy took a picture of me being at the doctor's to get an MRI, I was called into my manager's office & written up for five charges. One of them was being caught (camera or unknown witness) eating a snack on a Sunday. That's against the rules 🙂
Oct 13, 2011 Solution by original poster
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cont'd.

I handed him a rating from a poor guy he refused treatment to who found out 3 months later his pain was due to bone cancer. He took the paper, sat down in hi car and read it. I told him, "The internet lives forever--whatever is posted there will stay there--long after you're gone.

I called that woman DH at corporate and asked when i would be seeing a real doctor. She said she didn't know--I told her I had waited 2 months--to be treated like that!!?? I said I was surprised Dillard's associated with doctors like that. Then I said, No--I'm really not. The internet is full of garbage about Dillard's and I hung up.

I expect I will be fired tomorrow?
Oct 12, 2011 Solution by original poster
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Hi Memphislea,

Saw the doctor. Did not go at all well. My husband and I arrived at the molding downtown office--and no-one else was there, 10:00 a.m. We walk in and the geezer opens the door to inner office and tells my husband he has to stay in the waiting room. I tell the dr. that I'd like my husband with me. Dr. replies only patients can come into the exam room. I repeat that I'd like my husband with me. Doc says no and orders my husband to "wait outside". My husbands asks him what doc doesn't want seen or heard in the exam room. I repeat that i have a right to have my husband with me. Dr. Puffs up and says "I'M IN CHARGE HERE!" and points to me and says, "You HAVE NOR RIGHTS! THIS IS OVER--OUT OF HERE NOW!!".

So, we leave--on my way out the door I call through the glass receptionists window that he's a disgrace to the medical profession.

We head down to the elevator. I am shaking and my husband is fuming. We look behind us and the monster is right behind us. I stop and look at him and shake my head.

He passes me--he can walk much faster, and I pause at the steps and look down on him and ask, "How do you do it? How can you sleep at night? I know all about you and the things you do to your poor patients. You're a disgusting piece of humanity."

He actually stopped and listened to me.

I hobbled down the steps and headed to my car--bypassed him as he had stopped walking toward his car--a shiny new Lexus. After a few steps I turned around and told him, "You know--you're an old man and you're going to die soon. (due to old age) All a person can leave behind are their good deeds. And nobody dies rich. You just die. You can't take it with you. You know how I found about you--it's all over the internet--what you really do for a living--selling your opinion to anyone who will pay for it to deny people care--and giving convincing other doctors to do the same."
Oct 12, 2011 Solution by original poster
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Serf, I believe that you are a great gal. You are "my kind of cattle". Just keep thinking positively and do what you have to do. Thank God you have a good support system. It helps to know that you are not alone. I cannot stress enough the fact that you need a great lawyer! You need a "Bulldog"!!! Document everything! Keep a smile on your face and remember this; Do NOT talk about this to anyone at Dillards, even trusted co-workers. You are on your own there. Trust me! Will tell you my story one day.........
Keep the faith!
Mempislea
Oct 11, 2011 Solution by original poster
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Darling Serf,
Best of luck to you with your Dr.'s appointment! Dillard's is truly an evil empire. How do these jackholes sleep at night? Karma will get them. Keep calm and carry on! (Winston Churchill). The MOST important thing if you decide to get a lawyer is to get a respected EMPLOYMENT lawyer. I am just so sorry that your health and well being has been so compromised at the hands of Dillards.Please keep me posted!!
Take care of yourself!
memphislea
Oct 11, 2011 Solution by original poster
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Angry,

Yeah, I know they fight dirty--there's a lot of stuff about them on the net. Fore warned is fore armed though. Filing some of it away for future reference.

That Pat Daly was a trip wasn't she? I can't believe she ever passed her state boards. Oh, yeah, she works for Dillard's--they hire the lowest bidder = pond scum. What does she mean she never heard of an MRI being necessary before a spinal fusion? She must live under a rock...in a cave. It's the definitive diagnostic tool for spinal injuries. She's a complete moron that tries to intimidate and bully people. I didn't let her get to me though, was my usual sweet ditzy self and left her exasperated. She practically hung up on me. Oh--that corp lady--DH? Very much the same as PD.

I wish you all the best on your business venture. I've started one too and I hope I can make enough money with it to walk away from that place in a year or so.

Selling bridal stuff on eBay. I sold a veil!! One whole veil!!! Hey--it's a start--79 bucks!
Oct 11, 2011 Solution by original poster
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Memphislea,

Well, I hope I don't get fired. My leg really hurts and the stress from that puts me in a bad frame of mind. Once fixed I'll take it easy in kids shoes, be very careful of what I do and try to save some $$. I will appear to be quite content. I'll try to do what guys do and compartmentalize. How *do* guys do that?

How can you sue? Didn't you sign that arbitration agreement? Yeah--the EEOC is not the way to go at all. I'm not sure they stand for much of anything anymore either. Everything that once protected workers is no longer in force or has been completely dis-empowered. As far as workman's comp there isn't any for us workers in Texas. Dillard's is allowed to opt out and provide their own, what is it called? Oh yeah--was looking for that first word "Responsible Injury Benefit Plan". The plan is not subject to state workman's comp laws or the state insurance commission--responsible only to Dillard's self-interest. There is one caveat though--I never agreed to be bound by the terms of their plan. The plan states that all employees are "automatically covered", but it's not like the arbitration agreement--I didn't sign anything saying I ever agreed to it.

I don't know if wanting to prevail is a waste of time or not. I hate feeling victimized though--see what happens to middle children when they grow up?

Going to see Dr. Paid Expert Witness later today. Wish me luck 🙂
Oct 11, 2011 Solution by original poster
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Hello Memphislea and Angry,


I want justice really, not revenge. Revenge takes a person to a dark place and I don't want to go there--was there before and cannot go back. I will seek my own cure first and then argue the points of law later.

I don't dislike what I do--selling kids shoes is something I enjoy doing. I get along with my co-workers (really!) There are only three of us and we have a common value system. Honesty and a sense of fair play. My manager is basically a decent guy. I can deal with the quota and credit apps.

What I cannot deal with successfully is corporate policy. They must follow, perhaps even wrote, the handbook entitled, "1001 ways to screw your employees". The idea that we must forfeit all of our rights as citizens of the US in order to hold a job is untenable to me. We must fight against corporatism--another name for fascism--wherever we find it if we wish to remain free citizens. I have a moral duty to fight for justice. God made me a fighting type for a reason; I expect he has a use for me in this capacity. Ok--off the soapbox now, lol!

I have support and I am not completely dependent on the Dillwad (my affectionate term for the place) for my income. I do thank God for that.

Angry--glad you felt like you could get out. I am not so confident it will be easy for me to find another job if I leave. I am an older worker and I need to accomplish a few things with my income before I bid it good-bye. But first--I have to be able to work and that's going to cost about 6000.00 Ouch!! I don't have their sucky insurance. I did the numbers and it would have cost that plus the deductible and whatever is left over after the 80% if I did have insurance. About 10,000.00 total. Cash patients pay less.
Oct 11, 2011 Solution by original poster
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Memphislea & Serf: I have chosen to invest all my time & energy in moving on to get a better life. I did check with four lawyers & they said my medical bills weren't enough for them to mess with & they didn't have any interest in all the abuse & bullying, etc. It takes a ton of time & energy to hate & go after revenge. I believe, just as the Bible says, "The wicked will not go unpunished", & will leave vengeance up to God. It's not that I don't feel like getting the upper hand & making them suffer, that would be fantastic, & it's not that I feel this is the way to go for everyone, it's just that I need ALL my energy to go toward surviving now & I trust God to keep me safe. I feel like I'm a survivor of trauma after my ordeal at Dillards. I was only there five months but was at Nordstrom for a year before that. I thought Nordstrom was bad but it was a picnic compared to Dillards. I hope one of you DOES win against them. It WILL take monumental effort & time & resources to do that & if anyone needs a witness or anyone to testify for their case, you can count me in. I truly wish the best for your efforts & sincerely hope no one gets hurt anymore than they already have.
Oct 10, 2011 Solution by original poster
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Dear Serf, I know alot about employment law. I have spent countless hours at tne Univ. of Memphis law library doing research. When you find a good lawyer, please discuss the "Humpty Dumpty" law. If he or she does not understand what you are talking about, either find another lawyer, or if you really like them, have them do research on it. It basically says " in an accident,including workman's comp, the law says that you have to be judged and "taken as you are" rather than the defendent being able to claim pre-existing conditons. ALSO, YOU DO NOT HAVE TO GO THRU THE EEOC TO SUE!!!! I wasted a year waiting on those fools to make a decision when I did NOT have to! Good Luck and God speed. You are going to have to fight like a son of a b______ to prevail.
Stay strong and never give up! Don't just trust the justice system, trust yourself. If you know you are right, take the tiger by the tail!
Oct 10, 2011 Solution by original poster
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Dear Serf,

Yes. Pat Daly. She said she never heard of anyone that has had spinal fusion getting an MRI. She questioned my honesty & I "tore her a new one" on the phone. I hung up on her after that & never accepted her calls again. Then one of the heads at Corporate in Little Rock wrote me some threatening letters, which I didn't answer, & then faxed one of the letters to HR & they called me in the office to pick it up. I read it & called the B.... at Corporate & she was just like Pat. I told her I wouldn't send my dog to the quacks at that doctor they had & asked her if she would send her children there. By the end of the call, all she said was "Wow" & I hung up.

You can be tough & you can be rebellious but, in the end, you will be beaten down. Please believe me when I tell you, from hard experience, they have an evil, viscious, borderline-law-abiding team of lawyers working to protect them & they know all the tricks. It might make you feel better now to rebel & be determined to beat them down but if you end up letting one of those quacks do surgery on you, or just let your knee keep getting worse by not going to a real doctor, you'll regret it. I could tell you a lot more of what's to come. I promise you, this won't end well.

I still haven't found work because all my experience for the last two years was in retail & I'm out. My knee & spine won't let me stand all day & I don't even like shopping in department stores now. I'm in the process of starting my own business but it will be a while before I make any money.

Dillards has been sued many times by former employees & they're notorious for fighting dirty. I don't like to lose & I rarely do because I'm not afraid of anyone, but getting fired was the best case scenario for me. You've got to know when to cut your losses & get out, one way or the other, before it's too late.
Oct 10, 2011 Solution by original poster
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Again to Angry and Determined,

That's exactly how I feel--angry and determined. I know I'll have to watch my back, I'm sure they will find some excuse to try to fire me.

When I talked to their abominable nurse case manager, one of the first things she asked was, "Well, you have insurance don't you?" Did you speak to that monster as well? Pat whatsit? Why would my insurance cover an on the job injury anyway? Oh, I'm sure Dillard's has some back door deal with Blue Cr*p and Blue Sh*t. Insurance no-one can afford to pay for.

I plan to leave eventually, but not until I get my leg fixed. It is walkable for short distances but definitely not bendable or all day standable. Suppose it goes out when I'm on a ladder--what if I'm on pain pills--will I pass my drug test? What if I sustain another injury from my leg giving way? I think about this all the time. I am not sure what to do at this point. I will have to protest I guess--be just as obnoxious back.

If they finally do nothing--I still get to see their paid quack on Tuesday, Oct. 11. If he is of no help I plan to practice some civil disobedience. Wear the ginormous leg brace they gave (or buy one that actually fits me) with some custom pin on buttons that explains why I have to wear it. You know, campaign buttons. All over the thing. I plan to embarrass them into doing the right thing.
Oct 9, 2011 Solution by original poster
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Please recruit me to a decent place to work. i give excellent customer service and have high sales, always above quota. I'd love to work for a company that doesn't make me ill and i can actually respect.
Oct 9, 2011 Solution by original poster
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Serf, I was injured at work last May when two huge iron sign holders fell off a dolly coming out of the elevator & hit me on the right shoulder & they sent me to the quack at the "clinic" where I sat for six hours before I was urine & breath tested for drugs & alcohol & x-rayed. Then a so-called doctor told me I'd be OK & handed me some Tylenol & an ice pack. I already have a steel plate & screws in my neck & two herniated disks so I knew that you couldn't see disk damage in an x-ray. He refused an MRI & told me I was fine & to go back to work & start physical therapy in two days, which is extremely unwise before you check for damage so I knew better. Dillards refused to pay for me going to my doctor or another reputable one & I kept fighting them so they wrote me up for a bunch of ridiculous petty charges & fired me in July. I wanted to quit for a long time but I wanted more for them to pay my unemployment which I'm still on. Please get out now or start coming in late. Nine times is the magic number & they'll fire you. I suffered permanent damage in my right knee from standing on my feet for 8 hours a day & am having to pay out of pocket for the MRI for my neck. Luckily, there isn't enough further damage to warrant surgery but it's taken me three months to recuperate from the stress of the abuse & bullying I received at the hands of those sadists whose idea of fun is to pit people against each other & torture anyone who tries to do the right thing. Get on unemployment & then try to get on disability if your knee doesn't get better. It's just going to get worse for you there, as everyone on here can tell you.
Oct 8, 2011 Solution by original poster
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So, now I will probably be sent back to the sales floor without ever receiving any benefits from their so called Injury Benefit Plan. I cannot risk damaging my knee further and am unable to climb ladders to reach shoes in the stockroom. I'm just going to sit down and use a wheelchair to get around when my leg gives out.

I plan to see my own doctor and appeal their decision. I will update.
Oct 8, 2011 Solution by original poster
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Bi-annual update. Injured on the job--a torn ligament. Happened since I was forced to sit on the floor to fit shoes. We have those little stools for fitting but we aren't allowed to use them!? Since they get in the way of strollers??? Strollers don't get hurt--people do. Sent to customer service for 2 months. I have yet to see an orthopedic specialist as was recommended by the quack at the clinic they sent me to when I was first injured. I can walk a little bit--from the time clock to the back of the store and that's about it.
I am to see a specialist--finally, on October 11. I researched the doctor and he's a paid "expert witness"--not really a practicing physician at all as he's been practicing (in the literal since of the term) for 47 years. In other words he sells his opinion to the lowest bidder. A hack, a shill, a total sleaze--pick whatever name you want. He even gives seminars advising other doctors of the importance in these types of claims in only giving an opinion--medical fact is unnecessary and beside the point. (I love research). I can hardly wait to hear what he has to say.

I also received a letter from their nurse case manager that they will be denying my claim since I have mild arthritis in the joint. Well, that's true, but I had that before my injury and have it in my other knee--that's not the issue. I am forced to continuously bend down, sit on the floor and rise up again, all day long. I am right handed and right legged as well, so the repeated strain day after day finally did me in. It could have been avoided if I had been allowed to use the damn stools.
Oct 8, 2011 Solution by original poster
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I haven't been at Dillards long enough to say anything about the company itself. In fact, I rather liked the merchandise and people I've met in management. I was so thrilled when I got that job: a retail job with a higher than average pay scale and full time hours. It wasn't till I was put into my department that I got to feel the full effects of the sink or swim environment. Now I'm no stranger to sales and the idea of a quota; In fact I initially welcomed the challenge. But I couldn't make it. We had 5 others in my department who became aggressively attached to the register to the point of not allowing me to use the ones often in range of customers. So I roamed and greeted guests. But all the friendliness in the world isn't going to make someone buy something they aren't all too interested in. It was especially discouraging to help a guest just to have them thank me and take their purchase to a register with a ready and waiting cashier.

In my time at Dillards, I met a lot of bright and fun people so I can't say the entire experience was a wash. The job might have panned out better had I been in a different department or had less competition. My store usually had more employees than customers in my department at any given time. I can't say I ever befriended any that initially started in my department as they all saw each other as competition for their quotas. I kind of feel the pressure on sales fosters that sort of negativity when staffing is high and so are the quotas. But that's just my own personal opinion. I do believe given the right circumstances or personalities, one could make happiness for themselves at Dillards. And though I'm exceptionally friendly and would even go as far as to say ambitious, my personality wouldn't allow me to fight or throw a coworker under the bus for a sale. Not even the less than friendly types.

I do wish anyone embarking on a Dillard's career the best of luck. You'll need it.
Oct 6, 2011 Solution by original poster
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SECURITY OWNERSHIP OF MANAGEMENT
(3) William Dillard, II, Alex Dillard and Mike Dillard are directors and officers of W. D. Company, Inc. and own 27.4%, 27.9% and 26.3%, respectively, of the outstanding voting stock of such company.

(4) Includes 41,496 shares of Class A Common Stock and 3,985,776 shares of Class B Common Stock owned by W. D. Company, Inc., in which William Dillard, II, Alex Dillard and Mike Dillard are each deemed to have a beneficial interest due to their respective relationships with W. D. Company, Inc. See "Security Ownership of Certain Beneficial Owners." William Dillard, II individually owns 869,238 shares of Class A Common Stock and has the right to acquire beneficial ownership of 627,683 shares pursuant to currently exercisable options granted under Company stock option plans. Alex Dillard and his wife individually own 793,309 and 36,000 shares, respectively, of Class A Common Stock; he has sole voting power with respect to 29,434 shares held in trust, has shared voting power with respect to 321,229 shares held in trust and has the right to acquire beneficial ownership of 627,207 shares pursuant to currently exercisable options granted under Company stock option plans. Mike Dillard individually owns 498,219 shares of Class A Common Stock; his wife has sole voting power with respect to 610 shares held in trust; he has sole voting power with respect to 54,705 shares held in trust, has shared voting power with respect to 321,229 shares held in trust and has the right to acquire beneficial ownership of 361,559 shares pursuant to currently exercisable options granted under Company stock option plans
Aug 21, 2011 Solution by original poster
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(6) William Dillard, II, Chairman and Chief Executive Officer of the Company, Alex Dillard, President, and Mike Dillard, Executive Vice President, are officers and directors of W.D. Company, Inc. and own 27.4%, 27.9% and 26.3%, respectively, of the outstanding voting stock of W.D. Company, Inc.
Aug 21, 2011 Solution by original poster
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(5) Based on information contained in Schedule 13G filed jointly on February 7, 2011 with the Securities and Exchange Commission by Southeastern Asset Management, Inc. (" Southeastern "), Longleaf Partners Small-Cap Fund and O. Mason Hawkins. According to the Schedule 13G, with respect to the 3,726,587 shares reported to be beneficially owned, Southeastern reported shared voting power and dispositive power as to 3,679,180 shares and sole dispositive power, but no voting power, as to 47,407 shares; and Longleaf Partners Small-Cap Fund reported shared voting power and dispositive power as to 3,679,180 shares.
Aug 21, 2011 Solution by original poster
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(4) Based on information contained in Schedule 13G filed jointly on February 11, 2011 with the Securities and Exchange Commission by Donald Smith & Co., Inc., Donald Smith Long/Short Equities Fund, L.P., Richard Greenberg, Kamal Shah, Rolf Heitmeyer, Jon Hartsel and the Donald and Paula Smith Family Foundation, stating that each has sole dispositive power over all reported shares. The Schedule 13G reports that Donald Smith & Co., Inc. has sole voting power as to 2,107,426 shares, Donald Smith Long/Short Equities Fund, L.P.has sole voting power as to 15,203 shares; Richard Greenberg has sole voting power as to 30,000 shares, Kamal Shah has sole voting power as to 750 shares, Rolf Heitmeyer has sole voting power as to 750 shares, Jon Hartsel has sole voting power as to 5,000 shares, and the Donald and Paula Smith Family Foundation has sole voting power as to 300,000 shares
Aug 21, 2011 Solution by original poster
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DILLARD'S, INC.
PROXY STATEMENT(1) Based on information furnished by the respective individuals.
(2) Includes nine shares owned by Mr. Connor's wife. Robert C. Connor owns 41,822 shares of Class A Common Stock and has the right to acquire beneficial ownership of 25,000 shares pursuant to currently exercisable options granted under Company stock option plans.
(3) William Dillard, II, Alex Dillard and Mike Dillard are directors and officers of W. D. Company, Inc. and own 27.4%, 27.9% and 26.3%, respectively, of the outstanding voting stock of such company.
Aug 21, 2011 Solution by original poster
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I find it funny that unknown can't even put her correct state on his/her posts. Sooooo why not post where you really live cuz, I know I haven't been gone from Dillards that long, but last time I checked there were NO DILLARDS IN NEW YORK. By the way I worked for this company a hell of a lot longer then you and I can say it sucked from day Alyssa check your facts www.marketwatch.com/story/10-ceos-to-go-in-2009-william-dillard-ii-of-dillards-dds Dillards control what goes on
Aug 21, 2011 Solution by original poster
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I think what "unknown" is trying to say is Wal-Mart doesn't have sales quotas or SPH goals for their employees. It's not a sales job, Dillard's is a sales job. I think that's what the people on this forum on others like it fail to understand. To the people on this forum that refer to themselves as "prisoners"... c'mon really? That's a little much.
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Aug 21, 2011 Solution by original poster
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“Unknown" - Just a few pointers for you,

Stop overselling it. Your “review" of Dillard’s would probably be more convincing if it didn’t sound so much like an infomercial. Check your facts. There are several glaring inaccuracies in your post. For example, promoting from within is a VERY common practice among ALL retailers. There is nothing unique about that, and it’s certainly nothing that distinguishes Dillard’s from other companies. Oh, and it might be beneficial for you to actually do some research on the history of Wal-Mart and Sam Walton’s legacy before you do any further analysis on the company’s expectations. You might just learn some surprising facts. I’m not quite sure where you are getting your facts from on Dillard’s either for that matter. Virtually all of your statements regarding Dillard’s are false. The Dillard family does not own or operate anything other than a small fraction of the shareholdings and the fact that they have a few family members left on their board. Even with that, though, the company is only using the Dillard family name. Dillard's is a publicly-traded corporation, not a privately-owned family business.
Aug 8, 2011 Solution by original poster
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Dear Angry and Determined,
So happy for you!!!! Don't you feel like you have "a new life"? Thanks for posting and letting me know you quit..... My arbitration has been postponed because Dillards did not like the list of arbitrators we got. Just another stalling technique they use. But I will keep you posted about it. Good luck and God bless your job search. I will say a little prayer for you.
memphislea
Aug 8, 2011 Solution by original poster
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