What’s changing on Indeed messaging?

  1. New: Conversation group email 
  2. Managing conversation participants 
  3. Using a conversation group email versus a candidate email alias 
  4. Emails to a candidate email alias don’t sync with Indeed messaging 
  5. Inactive conversations may be locked on Indeed

New: Conversation group email

What are messaging conversations?

Messaging conversations are group messages on Indeed that include 1 candidate and 1 or more employer users. They:

  • Support collaboration when multiple users from your company are involved in the conversation.
  • Are private. Only those with valid access can view, reply to, or email conversations on Indeed. There's no need to worry about being spammed.
  • Are specific to a single candidate and job.
  • Are visible on Indeed to all users who have Candidates permissions on the linked company account.

Conversation group emails are unique emails for a messaging conversation on Indeed.
These emails:

  • Allow employers to use email to send messages to a specific Indeed messaging conversation with a candidate on Indeed
  • Sync with Indeed messaging, so you can always see all responses in one place

Managing conversation participants

Managing Candidates permissions for messaging access

Note: Only account admins can perform this action.

Grant Candidates permissions for an employer account

This allows a user to view and join all conversations.

Learn more about managing permissions

An example view of the add user permission page with the Candidates permissions selected. Permission description is view and contact applicants to posted jobs message applicants and resume contacts

Managing conversation participants

You can add or remove employer participants in Indeed messaging for any conversation. Participants are notified of any new replies to the conversation.

Reply to a new application notification email

Indeed users and non-Indeed users can join a conversation by replying to a notification email.

Manage who receives application notifications as part of a job post’s setup.

Get more information about setting up these notifications for your company account.

Note: Only those with Admin or Job permissions can make modifications to a job post.

An example view of the application updates contact section of a job ad

Send a message on Indeed

You will automatically become a conversation participant if you send a message to a candidate through Indeed messaging.

When a conversation is kicked off by an automated message, the person who turned on the automation will be added as a participant to applicable conversations.

Example of a sample message

From the participants icon in the conversation on Indeed

Participants can be added or removed from a conversation with a candidate with the participants icon in a conversation.

Removing a participant has no impact on their Indeed user permissions.

Messaging example showing adding and removing participants

Send an email and CC another user

When you email a conversation group email you can CC an email address to add it as a participant. This email address must already be connected to:

  • An Indeed user with Candidates permissions
  • An email address on the application notification list for the associated job

Problems joining a conversation

If you receive an email saying a message couldn’t be added to the conversation, you do not have the messaging access to join the conversation.

If you receive an email saying a participant couldn’t be added, the CC’d user does not have the right permissions to access the conversation.

An example view of the mass email window where a intro template is being drafted to multiple candidates

Using conversation group email versus candidate email alias

Conversation group email
Candidate email alias
Send direct messages to a candidate
Send group messages to a candidate and other relevant participants
Syncs emails with Indeed messaging
Only users who are eligible to join as a participant can email this address
Email-only communications with a candidate
Any party can email this address (including third-party systems like an ATS)

If you reply to an application notification email, those replies are sent to the conversation group email

Candidate email alias  are available through the bulk export feature, on Indeed Resumes, and as part of the Candidate Sync integration for Hosted Jobs.

Emails sent to a candidate email alias will no longer sync to Indeed messaging

Candidate email alias will: 

  • No longer sync emails sent to that address with Indeed messaging
  • Still support correspondence between employers and candidates, but only through email

These conversations will have information in the email thread stating that the communication is email only and will not be synced to Indeed messaging.

 

 

An example email notification sent after a sender CCd someone without appropriate access on an email to a conversation group email notifying them the person was not added as a participant

Inactive conversations may be locked on Indeed

Some conversations will no longer be compatible with Indeed messaging.

  • This will mostly affect older and inactive conversations
  • Locked conversations will have a banner in Indeed messaging stating that the conversation is no longer active and supported by Indeed
  • If an email is sent to a locked conversation through the conversation group email , Indeed will attempt to send an email to the sender letting them know their message was not delivered
  • To continue communicating with a candidate, use the email listed on their resume
An example email notification sent after a sender CCd someone without appropriate access on an email to a conversation group email notifying them the person was not added as a participant

For further details or guidance on these changes, please reach out to your account team or Indeed shared services.