Affiliated Computer Services Salaries, Bonuses and Benefits.

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What are the average starting salaries, bonuses, benefits and travel requirements like at Affiliated Computer Services?

What do you like best about working at Affiliated Computer Services? Are there any great perks or special treats for employees?

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s johnson in Raleigh, North Carolina

146 months ago

DO NOT apply to ACS. It is a horrible company in every way. Scratch this company COMPLETELY off your list!!!

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Anonymous in Tualatin, Oregon

145 months ago

s johnson in Raleigh, North Carolina said: DO NOT apply to ACS. It is a horrible company in every way. Scratch this company COMPLETELY off your list!!!

In Oregon they only provide a 25cent merrit increase the first 30, 60 then again at 1 1/2 years, 2 1/2 yrs, 3 1/2 years and so on. So you start at a low hourly rate where the expectations of you to perform the type of work are very unrealistic and unmarketed for call center work. Over the course of working for the company for 5 years I started at 8.25 and ended at 9.75. I would have been making 10.25 but the entire quality department was eliminated without notice from the site and state for that matter and moved to Juarez,Tx/Mx. where they pay at a lower pay scale. I was in an mid level acting position for an unsaid amount of time and found out after 6 months that I was 2 days from being permeneant when a vicious rumor of my unprofessional behavior would have me removed. My theory....after being ridiculed by HR about my attitude, which no direct quote or statement could be provided to me just that I was being removed and they have the right to do that. So no fact on the basis of their complaint...thats when I got the attitude to be honest. I was offered 38,000 annual salary to perform a mid level management position that was pulled from underneath me after all my hard efforts, not to mention cleaning up an entire department, to have the position given to ...(NOW CATCH THIS)a lower paid and already salaried employee who is still working for the same pay. I have been away from ACS for about 6 months now, ever since I recieved a call while on Bereavement leave that I resigned verbally over the phone, which I never did. AMAZING !! I am very thankful to not have to be with this company anymore, their business practices are questionable and I strongly suggest that unless you are desperate for a job, look elsewhere and save yourself from feeling worthless and stuck to mandatory ot. I hope this helps!

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No Spam in Portland, Oregon

145 months ago

Thanks for the info. They just posted a job here in Oregon which sounded interesting, especially since I've been unemployed for nine months. But given the consistent stories here, I'll stay far, far away. They sound a lot like STREAMS -- a call center here, which chews-up people and spits them out whenever they feel like it.

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Anoymous in Phoenix, Arizona

144 months ago

Agreed. Do not work for ACS. I currently work for them and have for 3-4 years. I have submitted about 50+ resumes to various companies as have MANY of the employees here, and nobody will hire us because of our affiliation with ACS. The engagement that I work for used to be owned by Enron, which was Arthur Anderson. ACS bought that engagement but kept all the management staff on. Stay away from this company, it is extremely corrupt, from top to bottom.

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tinaaka

137 months ago

Absolutely ridiculous and mutually exclusive expectations concerning standards. You cannot win. All for low low pay. It is unbelievable the nitpicking. The emphasis on stats is crazy-making. They can know darn well you are in a particular area that lends itself to not having "perfect" stats in one or two areas but you are hounded day after day about the stats anyway. It is bureaucracy run amok. Not one iota of context or complexity in the thinking. And they (yes they do!!) encourage working off the clock while turning a blind eye. They basically force you to do it!

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anonymous5037 in Gresham, Oregon

131 months ago

s johnson in Raleigh, North Carolina said: DO NOT apply to ACS. It is a horrible company in every way. Scratch this company COMPLETELY off your list!!!

only if you are desparate should you even consider working at acs. by desparate i mean homeless, no money, nothing!!!! this place is the worst place i have ever been involved with. first of all the management sucks! the only reason they are there is no one else would hire them. they change their minds constantly. we never know what we are making salarywise. some of the long time employees actually took pay cuts. we have been told we will no longer get raises. there is so much verbal abuse coming from management's mouths. you constantly hear public humiliation coming out of their mouths. they hire young kids to be supervisors, kids with no experience beyond acs or burger king. the reason is that way when acs gets in trouble, they can blame the entry level sups who know nothing and will do anything they are told. our human resource director recently left. now we have to contact an hr call center if we want to get any advice, and some of those people don't even speak english as their first language! they must be outsourced to mexico or someplace else. one woman i work with recently was told by her supervisor that he forbids her to call the hr call center (like he can stop her!). apparently she filed a complaint against this supervisor and he had to talk his way out of the mess. many of us are just waiting for the day that acs in gresham oregon shuts the doors for good. eventually this will all catch up with them. one other thing, if you have a sprint phone, chances are you speak to an acs employee if you phone customer service. my suggestion is to get rid of sprint cell service asap! they aren't doing too great, and they lie, lie, lie!

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Anonymous (from the Tualatin branch) in Portland, Oregon

131 months ago

You can virtually believe anything negatively posted about ACS, except for the qualities of the rank-and-file who are generally regular people trying to scratch out a living. It's relatively easy to become an employee (they are ALWAYS hiring because they are ALWAYS firing!). Senior management (GM and above - as of 2006) is unconcerned about "the little people". What they ARE concerned about is "the bottom line". DON'T make mistakes. Don't make waves. Blend. Be small and quiet and don't attract attention except with exceptional performance. The "benefits" package is a JOKE! The medical insurance is not only unaffordable, it's WORTHLESS. Communication is TERRIBLE! Don't expect real answers to your questions from "on high". The line supervisors try their best for their people, but there's a line above them when you must compromise your morals and ethics to rise above. I know this first-hand. The Tualatin building has virtually no fresh air and you leave there with a headache if you're at all sensitive to others' recycled exhalations. When someone gets sick there, expect that you will get sick also. Everyone uses community headsets so just hope that the person(s) who used the one you pick up were sick or had lice. The Tualatin facility was always filthy and run down (remember that thing about the "bottom line?), yet you're told that it's a "step up" from the previous facility. MY BOTTOM LINE IS: If you have no other choices and MUST work there, always be looking for another job! Your average tenure there is only a few months.

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Anonymous (from the Tualatin branch) in Portland, Oregon

131 months ago

Anonymous in Tualatin, Oregon said: ...I would have been making 10.25 but the entire quality department was eliminated without notice from the site and state for that matter and moved to Juarez,Tx/Mx. where they pay at a lower pay scale. I was in an mid level acting position for an unsaid amount of time and found out after 6 months that I was 2 days from being permeneant when a vicious rumor of my unprofessional behavior would have me removed. My theory....after being ridiculed by HR about my attitude, which no direct quote or statement could be provided to me just that I was being removed and they have the right to do that. So no fact on the basis of their complaint...thats when I got the attitude to be honest. I was offered 38,000 annual salary to perform a mid level management position that was pulled from underneath me after all my hard efforts, not to mention cleaning up an entire department, to have the position given to ...(NOW CATCH THIS)a lower paid and already salaried employee who is still working for the same pay...

I remember you fondly and the facts that (1) you did an EXCELLENT job and (2)cared about providing an excellent service. I, too, was accused of something that (in NO way) I could not possibly have done. I couldn't "prove" my innocence (this was not possible for someone in my position, but I do know who the actual perpetrator is) and was terminated. I wish you luck and know you'll get a reward some day, if not in this life, certainly in the next. I would hire you.

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anonymous5037 in Gresham, Oregon

131 months ago

sounds like tualatin is a cesspool just like gresham!! does anyone in oregon know the attorneys who handled a class action lawsuit a few years ago? i don't know if it was just the gideon site in portland or if it involved other call centers. yesterday i heard from a former employee who got quite a settlement from them, and i have friends who also received money, but no one seems to remember the name of the law firm. i do believe that we have a great case for a lawsuit at gresham. i don't know about you guys at tualatin, but if you look at our paychecks, you will see that some of us are actually getting dollars taken out (we see a minus when we review what we were supposed to be getting). i was told it's not up to me to understand it. others were told that they didn't meet certain stat goals. that is horse pucky! we are promised a certain wage and they cannot take that away from us. when one woman questioned her supervisor, the reply was "we checked on it and it is legal." if they had checked with the bureau of labor they would have found out the opposite. several of us have filed complaints with the bureau of labor here in oregon, some still work there, some don't. believe me, they will be surprised when they found out that some of their former loyal employees are going after them, people that never made any waves. several of us are waiting for the day that the site is shut down. we just hope we will last that long, as we want to hold the door open for the gm, ops mgrs, etc. as they are escorted out, as they will never be able to get a cushy job like they have now, as they have no morales and are really not skilled. the only way they could have gotten their jobs is by selling the souls to the devil!

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SkyKing in Gilbert, Arizona

130 months ago

I worked for ACS for 6 months. From the start I was made fun of due to my age and military record by their young supervisor, who had absolutely no training or leadership knowledge. 2nd level supervisors did not help in the situation. I filed a grievance with the company only to have everyone concerned lie through their teeth. ACS Ombudsman rejected my grievance because they "could not substantiate my allegations". Having been an area supervisor for the FAA, with many management training courses under my hat, I resigned my position considering this extremely insulting. I await the Civil Rights investigation to conlude as I filed an age discrimination grievance at the federal level; something ACS cannot rig to their advantage.

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Anonymous in Portland, Oregon

124 months ago

anonymous5037 in Gresham, Oregon said: sounds like tualatin is a cesspool just like gresham!! does anyone in oregon know the attorneys who handled a class action lawsuit a few years ago? i don't know if it was just the gideon site in portland or if it involved other call centers. yesterday i heard from a former employee who got quite a settlement from them, and i have friends who also received money, but no one seems to remember the name of the law firm. i do believe that we have a great case for a lawsuit at gresham. i don't know about you guys at tualatin, but if you look at our paychecks, you will see that some of us are actually getting dollars taken out (we see a minus when we review what we were supposed to be getting). i was told it's not up to me to understand it. others were told that they didn't meet certain stat goals. that is horse pucky! we are promised a certain wage and they cannot take that away from us. when one woman questioned her supervisor, the reply was "we checked on it and it is legal." if they had checked with the bureau of labor they would have found out the opposite. several of us have filed complaints with the bureau of labor here in oregon, some still work there, some don't. believe me, they will be surprised when they found out that some of their former loyal employees are going after them, people that never made any waves. several of us are waiting for the day that the site is shut down. we just hope we will last that long, as we want to hold the door open for the gm, ops mgrs, etc. as they are escorted out, as they will never be able to get a cushy job like they have now, as they have no morales and are really not skilled. the only way they could have gotten their jobs is by selling the souls to the devil!

The law firm is Bailey Pinney & Associates - www.wagelawyer.com

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dogs foreever in Plano, Texas

123 months ago

Anyone have anything good to say about the Portland (Tualatin) site? Who is in charge?

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Annette Messitt in Seattle, Washington

122 months ago

I have a lawsuit against ACS concerning its "ABC" per-call pay practices in Washington, and I am interested in talking to other people who worked under that system. It sounds like you worked in the call center and perhaps under this system. Would you be willing to talk about it? If so, please email me at amessitt@bjtlegal.com

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New Kentuckian in Prestonsburg, Kentucky

121 months ago

I am hired at ACS Pikeville,KY. manager told me base pay is 8 dollar an house and 2 dollar per call. how does this 2 dollar thing work and how much u can make out of this 2 dollar thing per day ? I want to know lum-sum how much i will be making. please reply

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RUN_FROM_ACS in Lexington, Kentucky

121 months ago

The ACS location in Lexington,KY on Fortune Drive is a joke -- the General Manager has a high school education, college drop out after 1 year -- has no previous Call Center experience and makes more than $100K per year. She will fire anyone at the drop of a hat - without explanation. She has set up dozens of people to be fired - she thrives on gossip and drama - she has taken numerous employees out on her drinking binges, even in the middle of the work day, and then fires them for drinking on the job - yet she bought the alcohol herself!
She will throw her own mother under the bus just to get one step forward.
The GM in Lexington approves of Supervisors dialing into the Sprint monitoring system in order to 'bill' out the Supervisors salaries, and then the Sups lay the phone down and don't take calls while dialed in.
The Sprint Manager onsite allows this to happen because he will not deal with issues.
The GM lies daily, keeps constant turmoil going, has her own 'personal parties' at her home with her 'girls' on a weekly basis - and the Sprint Manager does nothing.
One supervisor after another has affairs with their own employees, and the GM and Sprint Onsite Manager does nothing.
The site is losing money by the day, and the executives could not care less.
Why does ACS have such a bad reputation as an employer? Because all ACS's are the same. They lie, they abuse their employees, they offer nothing for benefits and the promise a good life. Sure, for those high-school educated, college drop outs who lie on their resume and get hired because no one else will hire them! One of the CEO's of ACS lives in Lexington, drives a $100K car - and they will not provide health insurance that their $10/hour employees can afford.
HYPOCRIT - THY NAME IS ACS ON FORTUNE DRIVE!

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RUN_FROM_ACS in Lexington, Kentucky

121 months ago

Host said: What are the average starting salaries, bonuses, benefits and travel requirements like at Affiliated Computer Services?

What do you like best about working at Affiliated Computer Services? Are there any great perks or special treats for employees?

Nothing - horrid company full of liars and managers who sleep with anyone anytime. Benefits are horrid - supervisors lie to anyone - 76% turnover annually, so what does that tell you? The GM on Fortune Drive will lie, cheat, and steal from anyone anytime. Their benefits are horrid - employees can't afford them, while the CEO drives a $100K Benz. Horrid.

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RUN_FROM_ACS in Lexington, Kentucky

121 months ago

New Kentuckian in Prestonsburg, Kentucky said: I am hired at ACS Pikeville,KY. manager told me base pay is 8 dollar an house and 2 dollar per call. how does this 2 dollar thing work and how much u can make out of this 2 dollar thing per day ? I want to know lum-sum how much i will be making. please reply

do not believe any manager who tries to explain your pay - yes, you'll make $8/hour and that's all you can count on. They will lie, cheat, and steal every cent of commission you are supposed to make. They will change the pay system if they think you're making too much. ACS is a total scam company. Read the reviews - go to www.jobvent.com and it's all listed for you!

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RUN_FROM_ACS in Lexington, Kentucky

121 months ago

Before you mistakenly apply for a position with any ACS location, please go to www.jobvent.com and read all the nastiness that is written about any company, but about ACS in particular. At least be completely informed by current and previous employees before deciding that you would want to be abused by this nasty company.

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simon nguyen in somewhere, American Samoa

120 months ago

ACS is rutheless and could care less about it's employees. I for one am a careless employee who cares more about what's there to stare at on the wall than the customers I am talking to. I play World of Warcraft on the office computers (That goes to show how careless they are). I began doing this after I caught a trainer playing WOW in the training room. The pay is decent, I found this out after I stopped caring about the customer and started caring about my paycheck. I also have somewhat of an advantage since someone in management goes to college with me, this kid thought he could treat me like a dog until I saw him at a party and gave him a piece of my mind. The rest of management seems to like me. My co-workers are all great, if I started my own company I would hire them in a heartbeat. I have had money taken out of my paycheck, for no reason, and the ABC pay is a joke. After I stopped caring about the customers I was getting good Quality scores, and lots of calls, but my paychecks were still under 10hr. Now I am lazy and even more careless and i get over 10hr. My point be lazy and careless and you'll make it at ACS.

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Annette Messitt in Seattle, Washington

120 months ago

I am an attorney and I am looking for someone that worked in Lexington, KY under the ABC pay system. I just want to ask some questions about your experience working under that pay system. Please email me at amessitt@bjtlegal.com.

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RUN_FROM_ACS in Lexington, Kentucky

119 months ago

The Fortune Drive location in Lexington, KY is now going through 'furloughs' which mean layoffs -- if you are working on Fortune Drive in Lexington, KY please start looking for a new job. The GM was told on 8/2/09 that she will start laying off people within the next 2 weeks. Regardless of what she says about layoffs - IT WILL HAPPEN SOON! She is trying to keep the reps from running out the door until SHE can lay them off herself -- please get ahead of the crowd and start looking for a new job. Words from the GM change each day as you know - the cloud of unemployment is growing on Fortune Drive.
Notice the COO that works there drives a $100k car? Bet he won't be laid off, huh?

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greenshirtgirl in Colorado Springs, Colorado

118 months ago

Hello. Here is my opinion, and experience, on ACS. They have a new call center opening up in Colorado Springs, so I applied in July. During my interview with them, I was told that I would be making 9.00 hr to start during training and then the pay would go up after the three week training. However, in training they told us a completely different pay scale. The ABC scale, which meant that maybe we would only be making minimum wage depending on our performance. Then later in training we were told ANOTHER pay scale would be used, which was based on attendance, AHT, and quality. Training was lousy, the trainers were still learning everything we were, we had barely any hands on experience. The phones weren't hooked up by the time we were done with training, so they gave us an extra two weeks in which we still barely had any hands on training, they drilled quality into our heads though, and had it not been for the phone delay, we would all have gone out to the floor blind to what quality expected from us, and blind to a plethora of other issues we did not learn in training. Now, here's the big part of my point. They fired my room mate, because she was sick during training, even though they said not to worry and just come back on that Friday. It took them a month to send out her final check, and that was only after she bugged them repeatedly. According to the law, an employer has 48 hours to cut someone their final check. Now they are doing the same thing to me. My last day was about two weeks ago, I worked one week into the pay period. Today is payday. I still haven't seen my check. I called Payroll to get some info on it, and he had no clue to the whereabouts of my check, and that he would get back to me in 24 hours. It's Friday, so that means in three days. These people contract through other places, and so they feel that they can work around the system. They are a horrible company to work for, and I do not recommend it to anybody!

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Knucklehead in Lexington, Kentucky

115 months ago

This sounds like sour grapes to anyone who has not worked for ACS, but I worked there for 4 years. The truth is, this is right. The attitude comes because of the way they do you. Everything is your fault even when it isn't. I very much understand the statement that you feel worthless by the time you leave ACS. That is so typical ACS!

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Surly about all things ACS in Portland, Oregon

115 months ago

Host said: What are the average starting salaries, bonuses, benefits and travel requirements like at Affiliated Computer Services?

What do you like best about working at Affiliated Computer Services? Are there any great perks or special treats for employees?

ACS stands for "Agents Constantly Shafted". WARNING: DO NOT WORK for this company! ACS is managed, for lack of a better word, by cheap, lying, careless, no-good, rotten, ignorant people who hate their mother's and can't get hired anywhere else. They've been trying to incorporate a new training method in some of their call centers; and, the problem is that they don't train floor support with the new customer service model. So when agents in training have a question during a live call, they're given incorrect, outdated, or insufficient information, because the floor support agents either don't know how to use the new software tools, or they simply don't want to. I personally spoke with three members of management about this issue, and my words fell on deaf ears. This brings frustration to a whole new level of POSTAL!!! And then there's the ABS pay, which in my opinion borders on criminal. It's a piece rate plan, where agents are paid PER CALL. Trouble is, 1.74 per call doesn't even equal MINIMUM WAGE when the average call is more than 10 minutes long. If I sound pissed, I am, because I quit - and now NO ONE IN THE ENTIRE FRIGGIN' ORGANIZATION CAN EXPLAIN TO ME WHERE MY FINAL PAY CHECK IS! I have direct deposit - but my final pay went out on a paper check, I'm told. And where is the paper check? The response I got from corporate payroll is "We either mailed it to you or it should be at your work site. You should call your manager." FOR THE THIRD TIME - I HAVEN'T BEEN ASSIGNED A MANAGER! I DIDN'T FINISH YOUR STINKING TRAINING BECAUSE OF ALL THE INCONSISTENCY AND BS! Jesus, only take this job if you're sleeping in a cardboard box. Seriously.

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vrcat50 in Beaverton, Oregon

112 months ago

I have an interview for them tomorrow at the Tualatin location is it at all redeemable to work there? I am unemployed and really need a job.

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God NO! in Beaverton, Oregon

112 months ago

DON'T DON'T DON'T!!!!!!!!!!!!
For your own sanity!
Do NOT even think of it!
You WILL be sorry.

Been there; done that.

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Surly about all things ACS in Portland, Oregon

112 months ago

It is not redeemable to work there, no. I'd rather sleep under the Burnside Bridge on a sheet of cardboard that reeks of hobo piss. You'd be much better off working fast food. If you still go for your interview, you can't say you weren't warned. Have you read any of the other posts?

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ShadowJack1 in Darien, Illinois

112 months ago

I worked for ACS for 11 months and I will tell you their policies are completely idiotic. I understand showing up in time for work is important, but no one deserves an occourance for being 2 minutes late in a blizzard. That is what happened to me. Also i had lost my ID badge one time. I showed up for work, but the manager wouldn't let me in because I didn't have my badge. I had to wait in the deep freezing cold in my car for 3 hours for the IT guy to show up to make me a new badge, which cost me $15. I had missed over 3 hours of work, and yes, they gave me another occourance. I was fired two weeks ago because they said I made too many mistakes. That could be true because of the new system we were learning, which alot of people were making mistakes on. I filed for unemployment, and was told ACS is contesting it because of misconduct for absentism. I had been sick a few times, but never been in trouble over it. This group is a bunch of cutthroat liars who are all too eager to let you go at the drop of a hat and not compensate you by lying!!!

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Knucklehead in Lexington, Kentucky

112 months ago

That's about right. ACS nearly always contests unemployment benefit payouts because of misconduct. Very few people actually get unemployment benefits from ACS. Anything that happens is always your fault unless proven otherwise.

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Getting Written Up in Beaverton, Oregon

111 months ago

It's easy to get disciplined at ACS! I am NOT a letch or perv by ANY stretch of the imagination, and don't act like it, either (I'm very happily married). However, one day a gal - NOT pretty and normally "goth" - came to work dressed nicely in nearly a suit. In order to encourage this kind of change, I told her that she looked nice today. The next thing I knew, I was in HR being written up for sexual harrassment. Even though I told the HR director the same thing that I just wrote, it didn't matter.

ACS is VERY politically-correct.

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ShadowJack1 in Darien, Illinois

111 months ago

Getting Written Up in Beaverton, Oregon said: It's easy to get disciplined at ACS! I am NOT a letch or perv by ANY stretch of the imagination, and don't act like it, either (I'm very happily married). However, one day a gal - NOT pretty and normally "goth" - came to work dressed nicely in nearly a suit. In order to encourage this kind of change, I told her that she looked nice today. The next thing I knew, I was in HR being written up for sexual harrassment. Even though I told the HR director the same thing that I just wrote, it didn't matter.

ACS is VERY politically-correct.

Very true. way too politically correct.

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pkmurphy in Portland, Oregon

111 months ago

Surly about all things ACS in Portland, Oregon said: It is not redeemable to work there, no. I'd rather sleep under the Burnside Bridge on a sheet of cardboard that reeks of hobo piss. You'd be much better off working fast food. If you still go for your interview, you can't say you weren't warned. Have you read any of the other posts?

I worked for ACS for three days in 2008. I applied because I had been unemployed for about 1.5 years and was absolutely desperate for a job. I'm sorry I ever made that mistake. Whenever I left the Tualatin, OR office, I felt dirty and slimy after having worked in that windowless pit for 8 hours. Everything said in these posts is true according to my expereince. Avoid ACS like the plague!

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metaphyzxx in Colorado Springs, Colorado

111 months ago

Greenshirtgirl and I were in the same training class, and I can confirm her story. We were told starting pay would be $9/hr, and that ABC pay would be starting after we got out of training. A week later, they said they would come up with something else, since they didn't want to start the ABC until January. After training, the telephones still hadn't been set up, so we had 2 weeks of training with the client on a new schedule. After the 2 weeks of training, they changed our schedules again, with the promise that our schedule would change again with the graduation of the next training class... and this would continue pretty much through the next 4 training classes after that. And don't get me started on the schedule 'selection' method. You're given a random draw number when you're hired... and that's your number from then on, but only within your training wave. Meaning that me, from the first wave got number 135, I would always have that position minus the lower seeds that had already quit or been fired. Then second training wave would go in their seed order and get the leftovers, then third wave and so on. Problem is, most of their available schedules were 'night' schedules so if you weren't one of the first 50 schedules, expect to be working something like 3pm-11pm with tuesday and wednesday off.
Miss a day, that's an occurrance. Miss a MONDAY or Friday, and it's 2 occurrances. Don't work on a holiday, 2 occurances. Don't work Christmas Eve, Christmas Day, AND the day after Christmas (notice I said AND, not or) and get fired on the spot.

My gripe came with the prospect of advancement. I had prior experience as a supervisor. In a callcenter. For a wireless provider. I was more knowledgable than almost every one of the supervisors that were there in the first training wave, enough so that the ones that didn't straight out ask me how to do things were scheming behind the scenes to put me on their teams.

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metaphyzxx in Colorado Springs, Colorado

111 months ago

they said they'd prefer to promote supervisors from within, so they wouldn't have to train someone to do they job. Made sense to me. They stated that over the next month they'd need 16 supervisors. I put in my application... nothing. So I start making noise, and get told to bring my resume to this person, or that person. Next training class comes through, I see 4 new supervisors, none of which were current employees. I finally get my interview, and feel all kinds of confident since one of the people conducting it was my old supervisor who himself got promoted to manager, and he knew my capabilities. I started hearing scuttlebutt that I was one of the people that they had in mind as a finalist for one of the positions from a few of the other supervisors. My only competition was another girl on my team, who was equally if not more qualified. We were both told that we'd get word by the end of the next week. Week passes, she's told she didn't get it (excuse "she's not approachable enough"... bs), but she'd be put into 'development' and get it with the next training class. I didn't hear anything for 2 more weeks, when I had to corner one of my interviewers and ask what happened, since I obviously didn't get it... there were already new supervisors. I was told I'd be put into 'development' as well, and be promoted in November. After which we hear that that's it for promotions. Out of the 16 positions, 2 were internal.
You honestly do have to be as cutthroat as possible to get ahead here, and even in training I said "if you want to get ahead, you gotta snitch on someone." I meant it as a joke, but the only ones who got anywhere were the biggest ass kissers. This job was so bad, I quit before I got fired, without another job to go to. And of course, they contested the unemployment. And I didn't care. I'd rather be unemployed than work there. (found a better job 2 weeks after anyway)

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golddyy in Schenectady, New York

110 months ago

All comments here about this company (ACS) is sooooo RIGHT! and dead on... no matter what state an ACS call center is in... their half wit policies and procedures and managers,superviors, floor support and other uneducated,drop out underacheiving co-workers are all the same no matter the city...this company is beyond horrible ...like another post stated.. they are almost criminal they stay just below the radar with company policies and make working for them sound normal... until you work for them and it becomes a human resource nightmare. I am sooo relieved I am not with this company anymore, and want to kick my own butt for giving this company (ACS) ....was definately not worth my time and talent,skills... I just wasted 3yrs of skillful talent with this bogus company...they should be sued for mirepresenting themselves on their pay procedures. They really are cut throat to good employees for no reason at all!!!!!

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Guido in Gwynn Oak, Maryland

110 months ago

Well thank God for Google "web hints drop downs". After reading these postings I am stopped dead in my tracks on an application.

My question is.....if they are so politically correct etc. etc. why hasn't someone (or more) file a lawsuit? Seems like you could just walk in there and find something to reverse the tables.

g

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Bob in Anderson, Indiana

108 months ago

I have worked at ACS Anderson, IN for long while now, esp. for an ACS site because the turn over is high due treatment of the agents. I read over this fourm and I was really suprised to find so many of the same things that are wrong with ACS in the Anderson site are wrong with ACS all over the country. This site is an outsource center for Verizon Wireless---It's so funny how Supervisors, OM's, Trainers and just about everybody alwyas blaims the "client" (VZW) for the reason why they have this policy or that policy, or why shift bids happen like this, or like that, or even at all. It's all Verizon's fault and they have no control over any of it. At the same time of cource-- they tell us-- they (ACS) is all about the agents. On the wall of this ACS call center are ACS's 10 Commitment's to their agents. I'm not going to go through them all because I'm sure any of us that has worked for ACS has seen them all before. The 10 commitments are however are just words to ACS and they don't back them up, and if you ask the managment why they don't follow these commitments or that commitment, they of cource blame Verizon Wireless. I have a very thick skin and it takes so much for me to complain to anybody about anything. ACS is obessed with stats. They mean everything to them. It's so hard to keep up with whats important this week, then next week. This resource or that resource is always broken which causes agents to give wrong info. Or they have people on their "help desk" that are supposed to support agents that don't know what they are doing at all because they just started working there. -------------> next post

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Bob in Anderson, Indiana

108 months ago

They allow supervisors to come up with their own rules to try and improve stats such as trasfer rates. They had a policy to try and stop tranf. of calls to other depts such as tech support. So before you are allowd to tranf. a call you MUST call the help desk (average wait time 10-20 mins) to ask if it's ok to send the caller to tech. So now the customer is pissed you made them wait and they think its all the agents fault. So if the customer gets a survey, they fail the agent and it lowers the agents pay. Guess who ACS blaims for these types of polices? Yep, its all VZW. If you spend to much time on a call they dock your pay, if you don't spend enough time, they write you up. Talking about being between a rock and a hard place. If you have to place an outbound call you don't get paid at all. So when people forget their password or they call on the cell phone they need help with, you don't get paid for any of that call. Then there is ABC pay, which I could go on and on about. There is a reason they don't go into detail about how they pay you before you start working for them. Sure they skim over it a bit, but you don't hear another word about how ABC pay works in detail until you start getting paid with it and you start asking questions. Then you can't get a stright answer from anybody. They do have this great open-door policy, but it goes right in the door, and out the trap door in the office. I know many will think this is all just an exaggeration, but thats not the case at all. If you goto work for ACS, you have been warned.

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Bob in Anderson, Indiana

108 months ago

They allow supervisors to come up with their own rules to try and improve stats such as trasfer rates. They had a policy to try and stop tranf. of calls to other depts such as tech support. So before you are allowd to tranf. a call you MUST call the help desk (average wait time 10-20 mins) to ask if it's ok to send the caller to tech. So now the customer is pissed you made them wait and they think its all the agents fault. So if the customer gets a survey, they fail the agent and it lowers the agents pay. Guess who ACS blaims for these types of polices? Yep, its all VZW. If you spend to much time on a call they dock your pay, if you don't spend enough time, they write you up. Talking about being between a rock and a hard place. If you have to place an outbound call you don't get paid at all. So when people forget their password or they call on the cell phone they need help with, you don't get paid for any of that call. Then there is ABC pay, which I could go on and on about. There is a reason they don't go into detail about how they pay you before you start working for them. Sure they skim over it a bit, but you don't hear another word about how ABC pay works in detail until you start getting paid with it and you start asking questions. Then you can't get a stright answer from anybody. They do have this great open-door policy, but it goes right in the door, and out the trap door in the office. I know many will think this is all just an exaggeration, but thats not the case at all. If you goto work for ACS, you have been warned.

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Megynn in Rio Rancho, New Mexico

106 months ago

Who are you? Did we work together last Summer in Colorado Springs? I'm Megan - also was denied Unemployment and ACS got away with all of their inappropriate work practices as well as lies and nearly criminal activity. Any law suits? Any settlements? This company is evil.

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SkyKing in Gilbert, Arizona

106 months ago

I quit ACS 2 years ago for age discrimination by their so-called supervisor. Their ethics department said they could not confirm my complaint. I resigned from that department. Being a government retired supervisor, I could not condone their absolutely idiotic "supervisors" who were completly devoid of any leadership training or qualities. After 2 years, I tried again for a position there hoping things had changed. The first day I was there I was called into the office of the HR VP, who positively reeked of arrogance and sarcasm. She proceeded to warn me that I was not to make any comments to anyone of what had happened in my last position. I informed her that I did not lose my 3 pints in VietNam to lose my freedom of speech for her less than professional antics and to stick it in her ear. I quit again and filed my complaint with the appropriate Federal offices. Stay away from this company. It is absolutely an example of how things may be run in Mexico or India, but certainly not in the USA. How they get away with it I do not know!!

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MrsNLynah in South Plainfield, New Jersey

105 months ago

Has anyone worked for ACS in Cherry Hill, NJ or any of their NJ sites?

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missyme in Yakima, Washington

104 months ago

Knucklehead in Lexington, Kentucky said: That's about right. ACS nearly always contests unemployment benefit payouts because of misconduct. Very few people actually get unemployment benefits from ACS. Anything that happens is always your fault unless proven otherwise.

I managed to get unemployment from ACS.. they did contest it and i had to fight for it, and did the hearing over the phone and when it came time for the hearing they didnt call in, i won. got unemployment for almost a year.. gotta love that.

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missyme in Yakima, Washington

104 months ago

Does anyone know anything about the class action lawsuit going on in WA state? i know some people that got a letter sent to them and a check

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smiley6666 in Vashon, Washington

104 months ago

I actually got a check from them yesterday and I called and talked to the company that sent the check. According to them, there was a class action lawsuit filed against the company Affiliated Computer Services and anyone who worked from January of 2006 to June of 2008 recieved compinsation for their ABC program. According to Washington State law, no company can pay its employees under minimum wage and they sent out a letter asking people who worked between those times if they wanted to be included or excluded from the lawsuit. The check is for the money that you would have recieved if all labor laws were followed properly (paid breaks & paying at least minimum wage to people). That's just from what I was told, yesterday October 12th. Hope it helps.

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smiley6666 in Vashon, Washington

104 months ago

I actually got a check from them yesterday and I called and talked to the company that sent the check. According to them, there was a class action lawsuit filed against the company Affiliated Computer Services and anyone who worked from January of 2007 to June of 2008 recieved compinsation for the ABC program. According to Washington State law, no company can pay its employees under minimum wage and they sent out a letter asking people who worked between those times if they wanted to be included or excluded from the lawsuit. The check is for the money that you would have recieved if all labor laws were followed properly (paid breaks & paying at least minimum wage to people). That's just from what I was told, yesterday October 12th. Hope it helps.

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golddyy in Schenectady, New York

104 months ago

Do you know if it was just for Washington state, or will other states with employees with ACS the company or part of this Class suit? I was an employee of the New York State ACS and received ABC pay around the time spand mention.

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smiley6666 in Olalla, Washington

104 months ago

I honestly have no idea if the class suit is just in Washington state. I believe it was because Washington state law requires that every person who works gets paid minimum wage and no less. With the ABC program, at least in Washington State, people were making less than minimum wage & the company was doing nothing about it. I'm sure that if you look up the suit, it'll say... If I find anything, I'll post it. :-)

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missyme in Yakima, Washington

104 months ago

thanks for the help. whats strange is that right after i found out about the lawsuit and posted on here, the next day the checked showed up at my parents house. so yay!! its like free money at this point. thanks ACS for screwing me outta money :) lol. 400$ yay!!

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