I've been a personal banker at Chase for about 5 months. Before I started the job, I looked over these forums and was a little bit skeptical but after doing the job, let me just say that most of the people who complain on here are probably just bad employees.
Chase puts a ton of training and development into their employees. Sure, just like any fortune 100 company, there's probably a bad manager here and there, but my experience has been that everyone from the asssistant manager up the market manager is nice and supportive. Oh, but here's the catch - they expect you to work and do basic things like show up on time and take care of customers.
Chase has a very specific way that they want things done and they teach you how to do it. If you follow these instructions, you will be successful.
Yes, this is a sales job, and yes, you will have to be proactive so that you see enough people to be successful. Chase doesn't have "sales goals" they're more about making sure you do what they ask. But OMG, once you start doing what they ask, you somehow start making pretty good commissions.
Yes, they train you to do stuff like "work the lobby" which is where you approach customers while they wait in the teller line so that you can see if there's anything you can offer them. Complainers on this board say this is some sketchy supper aggressive sales tactic that drives away customers but it's not at all. In your training, they make it extremely clear that you MUST respect your customer's time, and that you may not push them into anything they don't want. You can only do this while a "runner" is available so they handle the customer's transaction while you review their account. It's an opportunity to meet with more prospects, provide a good customer experience, and MAKE MORE MONEY.