Background Check at USAA

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jsfasu in San Antonio, Texas

113 months ago

If you have bad credit will you not get hired at USAA?

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EP77 in Bulverde, Texas

101 months ago

kapusta in Tampa, Florida said: Is there a cutoff credit score or credit rating that they use for phone team positions (call center positions)?

No one knows that except HR. But they do run credit checks on EVERYone that works there, even phone center. I had a friend not get hired after she tried 3 times to work there as an ins rep because of a foreclosure and her credit was below average. She had the same exact experience as I did.

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chee-chee in Colorado Springs, Colorado

100 months ago

I just got hired there as a member relations specialist. I did really well on the assessment, and the interview. I was worried about the background check because I have poor credit. But I got the job, poor credit and all.

It is probably a combination of everything. Maybe they are more forgiving on the bad credit if the applicant does really well on the interviews and the assessments.

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EP77 in Bulverde, Texas

100 months ago

chee-chee in Colorado Springs, Colorado said: I just got hired there as a member relations specialist. I did really well on the assessment, and the interview. I was worried about the background check because I have poor credit. But I got the job, poor credit and all.

It is probably a combination of everything. Maybe they are more forgiving on the bad credit if the applicant does really well on the interviews and the assessments.

It is probably because they are in desparate need of MSRs right now. Many of my co-workers are falling like flies when they were always receiving kudos and certificates for service. USAA is realizing they are losing people at a faster rate than they first thought and even more people are on the verge of quitting. My friend got her Masters and put in her 2 week notice and so did my teammate. And the queue is crazy...it used to slow down in the evening and it doesn't anymore. I wish you luck and hope you can stick with it. If not, quit after the bonus because you will deserve and work for every penny of that bonus...it is not a gift.

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chee-chee in Colorado Springs, Colorado

100 months ago

EP77 in Bulverde, Texas said: It is probably because they are in desparate need of MSRs right now. Many of my co-workers are falling like flies when they were always receiving kudos and certificates for service. USAA is realizing they are losing people at a faster rate than they first thought and even more people are on the verge of quitting. My friend got her Masters and put in her 2 week notice and so did my teammate. And the queue is crazy...it used to slow down in the evening and it doesn't anymore. I wish you luck and hope you can stick with it. If not, quit after the bonus because you will deserve and work for every penny of that bonus...it is not a gift.

That makes sense. Thanks for the headsup!

If nothing else, the tuition assistance will make it a little more worthwhile. I've had a lot of horrible jobs. It always seems like the grass is greener....until you walk into something worse. Try working at Wal-Mart for the crap wages they pay, and all the B.S. you put up with at that company. I am not expecting USAA to be perfect. No job is. But I can guarantee you that it can't be worse than somewhere like Wal-Mart.

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EP77 in Bulverde, Texas

100 months ago

chee-chee in Colorado Springs, Colorado said: That makes sense. Thanks for the headsup!

If nothing else, the tuition assistance will make it a little more worthwhile. I've had a lot of horrible jobs. It always seems like the grass is greener....until you walk into something worse. Try working at Wal-Mart for the crap wages they pay, and all the B.S. you put up with at that company. I am not expecting USAA to be perfect. No job is. But I can guarantee you that it can't be worse than somewhere like Wal-Mart.

Yeah, USAA is probably a little above Wal-Mart in that they pay towards your undergrad and they give bonuses, even if they arent guaranteed. Plus the hourly wage is a little more too. Sometimes not even that is enough to keep people, but you never know. It could be worse, like you said. I also know that when you are employed there, they do random credit checks on people and go over your credit with you. Then they ask you to do a credit/financial seminar if you have a repo or foreclosure or below a 600 score. My friend was randomly picked and I was too.

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tt in San Antonio, Texas

97 months ago

my husband has been contracting there and is getting ready to go perm, we don't have the best credit score, high debt to income ratio, but our overall credit is ok, no foreclosures, no bankruptcies, no repos, some medical collections, do you think this would be a problem? any comments would help to ease the pressure.

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EP77 in Bulverde, Texas

88 months ago

joev5630 in San Antonio, Texas said: I applied for Member Relation Specialist III and I have interviewing in progress showing on the web site. I just received a email today to complete a online assessment. Weird thing is I haven't even spoken to one person. I'm also concerned about the credit check. My credit wasn't the best but I also have been unemployed for the last two months and so more people aren't getting paid. Is credit looked at harshly or is it more on your skills.

You won't speak to a real person in front of you until you are pretty much hired. Everything is internet and phone now since they shut the employment office on campus in 2002. After 9/11, they believe everyone not an employee on campus is a potential terrorist and because they handle military financial stuff, they feel they are a potential target of Al-Qaeda. Credit is a big deal since they also check your credit after you're an employee. They do random credit checks every few months and will interview you on the phone about your credit history and they go back 7 to 10 years. They will also make you sign up for money managment classes. The reason is because they feel your credit score/history shows them the likelihood of you stealing member's information to use their cards or money to pay your bills.

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joev5630 in San Antonio, Texas

88 months ago

EP77 in Bulverde, Texas said: You won't speak to a real person in front of you until you are pretty much hired. Everything is internet and phone now since they shut the employment office on campus in 2002. After 9/11, they believe everyone not an employee on campus is a potential terrorist and because they handle military financial stuff, they feel they are a potential target of Al-Qaeda. Credit is a big deal since they also check your credit after you're an employee. They do random credit checks every few months and will interview you on the phone about your credit history and they go back 7 to 10 years. They will also make you sign up for money managment classes. The reason is because they feel your credit score/history shows them the likelihood of you stealing member's information to use their cards or money to pay your bills.

Could it help that I have worked for Sears ,Chase and Wells Fargo and nver stole a diem bad credit and all. Or do they not care and its just your credit suxs and no dice

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awesome in San Antonio, Texas

87 months ago

Same thing happened with me... my opinion on this, after reading lots of posts and such, is that they WANT to hire less intelligent people because those are the people who will "drink the cool-aid". No offense to people who work there and are intelligent of some I do know... I'm sure a few of the good ones like us slipped by and got in. I honestly think we are better off not working for this company. I know I wouldn't want to kiss ass everyday of my life while having extreme anxiety over a huge work load for little pay and whether I'm going to get fired or not for no reason.

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Alice G in Phoenix, Arizona

68 months ago

I know a guy works in USAA has a criminal history, such as drug trafficking and employee theft but I don't have any proof against him. He hides himself very well since the police didn't get him. So what should I do? Should I tell USAA about this guy without proof? Will USAA believe me? If USAA checks his background again, will they find out anything wrong since the police didn't get anything?

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Dee in San Antonio, Texas

65 months ago

Alice G in Phoenix, Arizona said: I know a guy works in USAA has a criminal history, such as drug trafficking and employee theft but I don't have any proof against him. He hides himself very well since the police didn't get him. So what should I do? Should I tell USAA about this guy without proof? Will USAA believe me? If USAA checks his background again, will they find out anything wrong since the police didn't get anything?

If he wasn't convicted of anything then he isn't guilty yet. If you have proof he is involved in illegal activities you could report him to police. If you call USAA and state he has done something illegal even though it hasn't been proven or can't be proven then that could be grounds for a slander lawsuit against you.

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Anita Job in San Diego, California

47 months ago

I usually do well on assessment tests, but USAA said they decided not to move forward and to come back in six months if I still had an interest. I went to take the test at a career center and their java script was turned off and they have to put in a work order to get it turned on or updated. So, stopping and restarting elsewhere probably did not look well. I, too have bad credit but no criminal record. If anyone has any suggestions, I welcome them. I was applying the the bank deposit job as I'm not licensed and it seemed like a a likely entry level position.
Thanks.

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Old Snipe in Denver, Colorado

17 months ago

chee-chee in Colorado Springs, Colorado said: I just got hired there as a member relations specialist. I did really well on the assessment, and the interview. I was worried about the background check because I have poor credit . But I got the job, poor credit and all.

It is probably a combination of everything. Maybe they are more forgiving on the bad credit if the applicant does really well on the interviews and the assessments.

....or maybe you just have exceptional good looks and they liked you. It's been known to happen in such a bureaucratic company as USAA.

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Old Snipe in Denver, Colorado

17 months ago

USAA like Walmart used to be a great place to work and have a membership. Just like Walmart, as soon as the founders died the company was taken over by greedy civilians and heartless people that all they care about is their next meal and lining their pockets. I tried to work for them once, I got interviewed over the phone and it was 90 minutes of nothing but stupid questions stopping short of asking me if I was born natural or c-section and whether I was circumcised or not. Then “hire right” as they call themselves kept prodding me for a paystub from an employer I had 5 years ago. One flipping paystub and I could not find it so they denied me employment. Ironically 3 weeks later they called me asking if I wanted the job, guess whoever they had in front of me didn’t make the cut. I told them where they could stick the job, I wasn’t going to be an open book of every nitty detail of my life for a job that paid $20,000 a year after taxes. I have a Masters degree, speak 3 languages and I am very skilled in managing money and never ever bounced a check. I am very honest and upfront and hold myself accountable by the core values of honor, integrity and service. I was offended when I was treated like less than that. Now days any Joe Blow down the street can join USAA, all they have to do is claim that they are somewhat related to someone who served in the civil war and bam! They’re in. It’s sad how they claim to be this military friendly company when in reality they are prejudiced in every aspect and unless you’re one of whom they deem their favorites, that is how the quality of service you receive will be measured. Thankfully I found a great job and tho they do not do much celebration for veterans, they sure have shown me a lot of appreciation, trust and respect and the people here make me proud to have served.

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Ramon martinez in Louisville, Colorado

15 months ago

N/a

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Matt Lee in Houston, Texas

11 months ago

Old Snipe in Denver, Colorado said: USAA like Walmart used to be a great place to work and have a membership. Just like Walmart, as soon as the founders died the company was taken over by greedy civilians and heartless people that all they care about is their next meal and lining their pockets. I tried to work for them once, I got interviewed over the phone and it was 90 minutes of nothing but stupid questions stopping short of asking me if I was born natural or c-section and whether I was circumcised or not. Then “hire right” as they call themselves kept prodding me for a paystub from an employer I had 5 years ago. One flipping paystub and I could not find it so they denied me employment. Ironically 3 weeks later they called me asking if I wanted the job, guess whoever they had in front of me didn’t make the cut. I told them where they could stick the job, I wasn’t going to be an open book of every nitty detail of my life for a job that paid $20,000 a year after taxes. I have a Masters degree, speak 3 languages and I am very skilled in managing money and never ever bounced a check. I am very honest and upfront and hold myself accountable by the core values of honor, integrity and service. I was offended when I was treated like less than that. Now days any Joe Blow down the street can join USAA, all they have to do is claim that they are somewhat related to someone who served in the civil war and bam! They’re in. It’s sad how they claim to be this military friendly company when in reality they are prejudiced in every aspect and unless you’re one of whom they deem their favorites, that is how the quality of service you receive will be measured. Thankfully I found a great job and tho they do not do much celebration for veterans, they sure have shown me a lot of appreciation, trust and respect and the people here make me proud to have served.

You speak 3 languages and have a masters and applying for a 20k job?!? That seems odd

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Just wondering in Englewood, Colorado

9 months ago

How poor was your credit at the time? Did they mention it to you after getting hired?

chee-chee in Colorado Springs, Colorado said: I just got hired there as a member relations specialist. I did really well on the assessment, and the interview. I was worried about the background check because I have poor credit . But I got the job, poor credit and all.

It is probably a combination of everything. Maybe they are more forgiving on the bad credit if the applicant does really well on the interviews and the assessments.

Reply

Lalalala in Colorado Springs, Colorado

9 months ago

I'm writing this for those who google "can I work at USAA with poor credit"

I'm still not for sure if I'll get an offer or not but here is a heads up.

They use hireright for their background checks. They don't put a credit score on there, they put an entire credit report on there . You can periodically check the status as they update your report to keep yourself in the know.

I personally was red flagged for my credit as I owe 50 grand to the department of education.

With that said, there was a couple of emails attached between my recruiter, a hiring manager and a member of the background team about my credit. The recruiter asked for a credit waiver and it seeks as if the hiring manager ok'ed it. I don't know if that means I'll receive a final offer or not, but if so, then I'll update this for those of you who are curious. I'm sure I should hear something by tomorrow .

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IDKunsure in San Antonio, Texas

9 months ago

Lalalala in Colorado Springs, Colorado said: I'm writing this for those who google "can I work at USAA with poor credit "

I'm still not for sure if I'll get an offer or not but here is a heads up.

They use hireright for their background checks. They don't put a credit score on there, they put an entire credit report on there . You can periodically check the status as they update your report to keep yourself in the know.

I personally was red flagged for my credit as I owe 50 grand to the department of education .

With that said, there was a couple of emails attached between my recruiter, a hiring manager and a member of the background team about my credit. The recruiter asked for a credit waiver and it seeks as if the hiring manager ok'ed it. I don't know if that means I'll receive a final offer or not, but if so, then I'll update this for those of you who are curious. I'm sure I should hear something by tomorrow .

Have you heard anything? Thanks

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Tony luis in Tampa, Florida

8 months ago

I'm trying to get a job at USAA here in Tampa and I have a small blemish on my criminal history which I was upfront with before the background check and it was just a misdemeanor possession of cannabis of less than 20 grams over 10 years ago in 2006 I didn't know if it'll come up or not so I disclosed it before the background check I passed the drug test but they just want more information about the incident do you think I won't be able to get the job because of it

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Tony luis in Longwood, Florida

7 months ago

IDKunsure in San Antonio, Texas said: Have you heard anything? Thanks

Did u get the job at usaa?

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nikkie in Indiana

7 months ago

IDKunsure in San Antonio, Texas said: Have you heard anything? Thanks

Hey, do you know what it means after Hire right is done and the recruiter says that my application is under licensing review?

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Tony1928 in Winter Garden, Florida

7 months ago

nikkie in Indiana said: Hey, do you know what it means after Hire right is done and the recruiter says that my application is under licensing review?

I think they're checking your licenses if your license for insurance and things like that

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Al1992 in Richton Park, Illinois

7 months ago

Need a little assistance. I interviewed with USAA in San Antonio last Wednesday (NOV 29th), but as of today (DEC 6th) when I check my online status it's still showing as "interviewing". I contacted my recruiter and was told that she hasn't received the results of my interview as of yet.

Has this ever happened to anyone before? What does this mean?

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Nikkie in Indianapolis, Indiana

7 months ago

Tony1928 in Winter Garden, Florida said: I think they're checking your licenses if your license for insurance and things like that

I’m not 100% sure as my background is complete just under licensing review. I know I did have some negative things on my credit. Well poor credit in a sense so idk what that means. I don’t currently have insurance license

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Lalala in Colorado Springs, Colorado

6 months ago

Yes, I suprisingly did get hired without any questioning about my credit.

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SLP in Colorado Springs, Colorado

6 months ago

After the background check is done, how long did it take for you to receive the final job offer?

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AP214 in San Antonio, Texas

3 months ago

IDKunsure in San Antonio, Texas said: Have you heard anything? Thanks

We’re you hired? I just received a similar email? Wondering what they will say?

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Cnh2018 in San Antonio, Texas

2 months ago

IDKunsure in San Antonio, Texas said: Have you heard anything? Thanks

Any update? How poor was your score ? Or was it just the loans

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AP214 in San Antonio, Texas

2 months ago

I was hired even after all my issues, thank you for the follow up!

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CreditIssues in Lutz, Florida

22 days ago

I want to help people like me applying to USAA...

Yes, they do care if you have credit blemishes! I had a hard time in 2014 and ended up with a repo and 2 closed credit cards (with balances that I refuse to pay.) On top of that I even owed USAA some $$$. However, I was ultimatley hired!

My advice...
Check your background check progress daily. If you disagree with something address it immediately with HireRight. Also, Stay in touch with your recruiter. If you see something that is flagged reach out and explain your circumstance.

My background check lasted two weeks but felt like an eternity. Be prepared to settle past due balances, but it's better if you take care of what you can before even applying.

Good luck!

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