What's the company culture at USAA?

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sound-n-vision in Sacramento, California

68 months ago

nonefornow in Arizona said: I am already having such anxiety about going into work this week. I am going to apply for FMLA for my mental wellness. They have dumped the jobs of two people on us when we are already short staffed. I just hope I can find something decent before they fire me. I am sure they are looking for reasons to.

I know how you feel. When I finally decided to resign back in 2004, I was having the same feelings on Sunday evening. HOWEVER, I can tell you that prety much all companies unless you are government are going to treat you this way! That's the nature of the NEW order. My current employeer is going the same crap that USAA starated doing so they can try and get rid of people without having to lay them off without cause...to try and avoid paying unemployment... Welcome to the 21st century.

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onlywords in Colorado Springs, Colorado

68 months ago

I hope you have a day off where you can go to the doctor and file the FMLA.........you call Liberty Mutual and they will send you the paperwork or I think it is available at your employee webiste under FMLA benefits.

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stressed out in San Antonio, Texas

68 months ago

Can someone keep renewing FMLA as long as they don't use the full 12 weeks@in a year?

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disguntledphonejockeyinsanantonio in San Antonio, Texas

68 months ago

stressed out in San Antonio, Texas said: Can someone keep renewing FMLA as long as they don't use the full 12 weeks@in a year?

yes

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jonjay in san antonio, Texas

68 months ago

I am interviewing for a Total Loss Rep in SA. How intense is this position and what is the culture of the departnent?

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disguntledphonejockeyinsanantonio in San Antonio, Texas

68 months ago

jon jay in san antonio, Texas said: I am interviewing for a Total Loss Rep in SA. How intense is this position and what is the culture of the departnent?

I worked in non injury claims for almost 2 years. u will be given a never ending workload. they want u to close files as quickly as u get them. u will be expected to keep towing and storage fees down. u are not there to make the claimholders happy, just to close files. a happy file is a closed file.

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stressed out in San Antonio, Texas

68 months ago

Has anyone been fired while approved for FMLA for anything other than attendance? I am on a "veverbal PIP" which means they told me they put me on one but I have not seen it in writing nor will I sign it if I did. Can they just tell you they put you on one? I don't want this to affect my bonus or for that matter keeping my job. There are just some things going on with my situation I do not like. I already have such anxiety about going to work Monday and it is only Saturfay night.

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disguntledphonejockeyinsanantonio in San Antonio, Texas

68 months ago

stressed out in San Antonio, Texas said: Has anyone been fired while approved for FMLA for anything other than attendance? I am on a "veverbal PIP" which means they told me they put me on one but I have not seen it in writing nor will I sign it if I did. Can they just tell you they put you on one? I don't want this to affect my bonus or for that matter keeping my job. There are just some things going on with my situation I do not like. I already have such anxiety about going to work Monday and it is only Saturfay night.

my old mgr never questioned my fmla. my new mgr is trying to get me to change my schedule to lessen my time off. she questions if I go over my occurances. but i agree, u hv no one to complain about it as usaa doesn;t care. make sure your paperwork is correct and only take the amnt of time gvn.

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Ex in San Antonio, Texas

68 months ago

stressed out in San Antonio, Texas said: Has anyone been fired while approved for FMLA for anything other than attendance? I am on a "veverbal PIP" which means they told me they put me on one but I have not seen it in writing nor will I sign it if I did. Can they just tell you they put you on one? I don't want this to affect my bonus or for that matter keeping my job. There are just some things going on with my situation I do not like. I already have such anxiety about going to work Monday and it is only Saturfay night.

A verbal PIP means to get your act straight, it's a verbal warning, and you don't sign anything until you are on a step 2. On a step 2 if you refuse to sign it doesn't matter, they will write in your file, "refused to sign" and it will still go against you. At this point you are one step away from being fired. If you don't improve while on a step 2 then you will not receive your bonus and you might be fired.

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joey1127 in Sacramento, California

68 months ago

Not sure where you are, but if you are in an AT-WILL state, that means that you can be let go from USAA at anytime without cause. They can just say HIT THE ROAD and that's that. Why do they waist time writing you up first??? If they let you go with cause and have documentation, they can contest your unemployment claim and beleive me, that's what they want to do. When an employee files for UE, it counts against the company and they end up paying higher rates for UE insurance.

On FMLA, you are only allowed so much time by the company. If you do not return to work in that time frame REGARDLESS, they can and will terminate your employment!!! I see that happen a lot where I work. However, you have to ask yourself, if you are so unhappy that you are going out on FMLA, whey not just look for another job and get out of there? USAA from my own account was a freaking puppy mill!!!

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indeed_lurker in Tampa, Florida

68 months ago

stressed out in San Antonio, Texas said: Has anyone been fired? I am on a "veverbal PIP." I already have such anxiety about going to work Monday and it is only Saturfay night.

Most people don't realize, but you can collect unemployment as long as you can show that you didn't cause yourself to get fired. You didn't deliberately (willfully) do things against company policy.

You see, USAA wants you to think that they can win over an unemployment office. The burden of proof IS on the employer to show that the employee was "willful" in their misconduct.

The employee should keep their performance appraisals, any awards or certificates to show that they "did the best that they could" while they were working.

Meets / doesn't meet / or even Exceeds expectations is all subjective anyway.

Just relax. If you get fired, you file for unemployment right away. The DAY you get fired, you file for it. Depending on what state you live in, there may be a waiting period (maybe 1-week) before you can collect. That's why you want to file right away.

After a few weeks, the unemployment office will conduct a phone interview, and they'll ask you questions. Be calm, BRIEF, and factual. Just say, "I did the best I could everyday I was on my job." "The employer didn't give me constructive notice or any specific reason as to my termination." (Play a little dumb).

As long as you say, "I did the best I could, kept a good attendance record, was cooperative with my supervisor and peers" stop and keep it at that.

You must have earnings from the last 4-6 consecutive quarters. Check with your State Dept of Unemployment.

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stressed out in San Antonio, Texas

68 months ago

I have started a notebook of my one on one discussion along with my production and quality scores which I will keep at home. I don't plan on using FMLA for a continuous period. I only want to use it intermittently if I feel stressed and need a couple of days off. I only requested a few days a month since it is not my intention to not go to work. I thought it may help protect my job but it doesn't sound like it. Is my boss allowed to ask my why I applied for it if I don't use it for awhile? I don't want to tell them it would be for stress/anixety issues.

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jonjay in san antonio, Texas

68 months ago

disguntled phone jockey in san antonio in San Antonio, Texas said: I worked in non injury claims for almost 2 years. u will be given a never ending workload. they want u to close files as quickly as u get them. u will be expected to keep towing and storage fees down. u are not there to make the claimholders happy, just to close files. a happy file is a closed file.

Anything else? Will I be tied to a phone all day?

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onlywords in Colorado Springs, Colorado

68 months ago

Yes it will help protect your job. And you do not have to tell your boss anything. I used it because I did have to take time off sometimes for Dr. appointments since they can't always be scheduled when you are off of work.

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disguntledphonejockeyinsanantonio in San Antonio, Texas

68 months ago

jon jay in san antonio, Texas said: Anything else? Will I be tied to a phone all day?

yes u r stuck on the phone.

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Ex phone robot in San Antonio, Texas

68 months ago

disguntled phone jockey in san antonio in San Antonio, Texas said: yes u r stuck on the phone.

Unless your in IT, Marketing or Underwriting your going to be on the phone. USAA is a call center unless your in these other areas. If you don't want to be on the phone then you need to apply for a position that is non customer contact.

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jonjay in san antonio, Texas

68 months ago

Ex phone robot in San Antonio, Texas said: Unless your in IT, Marketing or Underwriting your going to be on the phone. USAA is a call center unless your in these other areas. If you don't want to be on the phone then you need to apply for a position that is non customer contact.

I was told I can expect 50-70 calls day. Is that accurate for total loss? If it is I can handle that.

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Ex phone robot in San Antonio, Texas

68 months ago

jon jay in san antonio, Texas said: I was told I can expect 50-70 calls day. Is that accurate for total loss? If it is I can handle that.

I worked in New Member Solutions where I had to sell insurance, banking and everything else under the sun. I was taking close to 80-100 calls a day, so 50-70 sounds about right. You'll just be told to refer, bring up products that USAA offers. Being in the sales area like I was is exhausting.

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itsamystery in Colorado Springs, Colorado

68 months ago

You know if you are young and energetic you can probably handle it for the short term. Long-term it is exhausting.

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Sell This! in Riverview, Florida

68 months ago

FMLA, greatest thing since sliced bread. And no they can't ask you anything, UNLESS you go over what the FMLA states in the forms signed by your doctor. Intermittent for 1-5 days a month, then take it. If it's 2 weeks then you'll need to keep your manager and Liberty Mutual informed

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stressed out in San Antonio, Texas

68 months ago

I have so much anxiety even though I left work for the weekend 5 hrs ago. Taking my Xanax hasn't helped either. I am feeling paranoid by anything I do or say because of past observations. I hope this feeling goes away soon.

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jonjay in san antonio, Texas

68 months ago

What exactly do you do there?

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Don'tbelieveit in Phoenix, Arizona

68 months ago

stressed out in San Antonio, Texas said: I have so much anxiety even though I left work for the weekend 5 hrs ago. Taking my Xanax hasn't helped either. I am feeling paranoid by anything I do or say because of past observations. I hope this feeling goes away soon.

I think there are people who try to make their coworkers paranoid. They try to drive out competition this way. I actually confronted one woman on this. She kept going around making snide comments and insisting she could scare the pants off of me. I asked her to her face why she thought I should be afraid of her. Not so tough then.

Don't let them get to you.

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stressed out in San Antonio, Texas

68 months ago

nonefornow in Arizona said: I don't want to go out what my job is because someone that works with me likely will see this then I will really be in trouble.

You're right. I would never, ever give my job description or even my dept. that is just way too much info. You never know who is on this board asking these questions only to use them against you later.

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Joey in Sacramento, California

68 months ago

What I can tell you is that any call center enviroment will be like USAA. When I left Policy Service at USAA in 2004 for the same reasons that everyone ells has already given on this forum, I found that almost all Insurance Companies and other Call Center jobs were the same. Even HP has a call center where the people are treated just like at USAA. GET OUT OF CALL CENTER WORK if you want something better. There really is no other way. Get out of services for that matter.

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Johnny Ringo in Someplace, Arizona

68 months ago

I am looking for someone who currently works at USAA to look up the company policy on employee referrals. It should be in the employee handbook, I am just looking for a cut and paste and for someone to email it to me at jd95677@yahoo.com.

I know everyone that works there is paranoid and I would suggest cut/paste into word document and print it out. Then scan and email it to me when you get home.

Thanks!

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disguntledphonejockeyinsanantonio in San Antonio, Texas

67 months ago

I was selected by a survey company to complete a survey on USAA compensation. I gave them the worst ratings I could. I guess USAA is looking for ways to cut our pay because the management believes we are overpaid.

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TooTiredToSell in Tampa, Florida

67 months ago

CorporateHate in San Antonio, Texas said: Why are you guys still at USAA? Get out!!!

Why didn't I think of that?

Wait a minute.

I did get out.

Now, I get my money for free and I'm walking tall and laughing easy!

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stressed out in San Antonio, Texas

67 months ago

TooTiredToSell in Tampa, Florida said: Why didn't I think of that?

Wait a minute.

I did get out.

Now, I get my money for free and I'm walking tall and laughing easy!


So what is your secret? Welfare?

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TooTiredToSell in Tampa, Florida

67 months ago

stressed out in San Antonio, Texas said: So what is your secret? Welfare?

Actually, I am enjoying welfare but since I'm not 'on welfare', it's not government related.

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stressed out in San Antonio, Texas

66 months ago

Are there any claims adjusters that moved from Policy Service? How does the wrok environment differ? Are you glad you mad the move? I am interested to see if it would be a good move.

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Ed XX in Norfolk, Virginia

66 months ago

stressed out in San Antonio, Texas said: Are there any claims adjusters that moved from Policy Service? How does the wrok environment differ? Are you glad you mad the move? I am interested to see if it would be a good move.

It can be a challenging move based on my observations while in property claims but I can't comment on auto claims. What may be the biggest challenge may involve the philosophy learned in P/S along with a regimented mind set taught there. The P/S people who transferred to property were able to quickly grasp the basics of routine coverage but becoming comfortable to abstractly think out of the box was something they struggled with. Perhaps the easiest way of explaining this is to imagine all the unnecessary P/S baggage these people were unable to release as they attempted to transition to property. They simple couldn't let the P/S indoctrination go and this held them back in finding a comfort level in property.

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disguntledphonejockeyinsanantonio in San Antonio, Texas

66 months ago

stressed out in San Antonio, Texas said: Are there any claims adjusters that moved from Policy Service? How does the wrok environment differ? Are you glad you mad the move? I am interested to see if it would be a good move.

I was in claims non-injury/auto for 18 months. I came from policy service. I had a problem with my second manager. I could not make them believe I was doing quality work. I went back to policy service.

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Joey1127 in Sacramento, California

66 months ago

I was in Policy Service and wanted to go over to Claims as they were hiring and they told me NO! They had no need to move people from Policy Service to claims and that if I did not want to be part of Policy Service, I should just seperate form the company. Another manager in the company thought it would be a good idea for me to go to Claims...but the dragon lady in HR had a melt-down over it.

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teamwildwood in Villas, New Jersey

66 months ago

Hello I manage an auto body shop and was apart of the USAA DRP program for 10 years. We were taken off a few moths ago without any explanation. After making a few phone call we spoke with a person who told us we were taken off for a lack of work in the area. Now a few months later our competitor was put onto the program during our off season when there is really no work. All of our reports and numbers have been great over the last 10 years. Does anyone have a contact for anyone of any importance in the USAA direct repair program or anybody we can get answers from?

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rickB in Los Angeles, California

66 months ago

I would like to hire an Ex-USAA employee who helped to design the USAA insurance underwritting policies and procedures from over the past 12 years. Ideas? Rick

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joey1127 in Sacramento, California

66 months ago

I have no insight to this, but it's probobly do to cost. Face it, USAA want's someone that will do it for the least amount out of their pocket. They could care less about anything ells, just their bottom line. I know when I was at USAA, claims was a NASTY business and it was all about getting the claim down as low as you could. Adjusters always low-balling claims. Also, if members complained about you to USAA for whatever reason, you may be used as a scape-goat for their (USAA's) cut throat style.

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roostercogburn in Tampa, Florida

66 months ago

I have been retired from USAA Policy Service for two years. The stress of sales pressure, quotas, and referrals was simply becoming too much. I reached a point to where I would have had to breech my own morals to stay with the company in having to manipulate people toward products. I was being forced to be someone I wasn't. It had reached a point of having to sale the members something whether they needed it or could afford it. Trying to sale someone a life insurance policy while they were standing in line at the DMV needing an insurance card was just too much.

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curiousperson21 in San Antonio, Texas

66 months ago

If you have a misdemeanor but had your record sealed ....can USAA see it with a background check? Anyone know what type of background check they do?

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itsamystery in Colorado Springs, Colorado

66 months ago

Not sure, I got a copy of it, this was quite a while ago. It was pretty long - 30 pages it seems. I guess you would have to order one yourself to see if it shows on your record.

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222333 in Tarpon Springs, Florida

63 months ago

Looking to find out how USAA bank (mortgage) deals with resignations. Do you work out a notice or do they release you on the spot? Do you get paid for your accumulated time off on your last check, or should you use it up before you resign? I have worked in mortgage for a few other banks and there has been little consistency from one bank to another in how they deal with it. Some have required a notice and some have your access turned off by the time you get back to your desk. I've also been paid and not been paid for my unused time off. I would appreciate responses from people who have resigned from a position in mortgage at USAA.

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4U in Katy, Texas

63 months ago

At USAA usually they walk you out and no time to give notice. They will pay for unused PTO but I would use as many days up as possible.

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stressed out in San Antonio, Texas

62 months ago

USAA is the only place I know where you can totally screw people over and get promoted then those that do a good job either stay put or get demoted. Too many unfair things going on in my department now. Why is it that they don't know how to plan ahead when they know change is coming?

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4U in Colorado Springs, Colorado

62 months ago

Yes. Good workers who do their jobs, usually trained and have tenure they want to leave so they can hire those with less experience and pay them less. And if the tenured employee leaves they do not care because it is less money they have to shell out. It is like a revolving door of employees.Some get into a click thinking they are somehow, superior, and stick together as a group to keep their jobs even if it means bullying others.

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Prez in San Antonio, Texas

62 months ago

Ok so at USAA it is really simple. If you are in policy service, your life sucks.... If you are not on the phone, you bleed USAA.. You must meet quotas or you WILL be fired, you must adhere to your schedule or you WILL be fired.. I dont know how many calls there are in a day but I do know the phones ring non stop from 7:30am-9:00 pm, back-to-back-to-back.. You will likely have a shared Saturday w/ little notice and guess what, they are busy too. They will tell you there are no "scripts" but if you do not sell the way they want you to sell, you will get marked for that. You might think to yourself "I can sell, no problem." but when you get a complaining member or someone that just wants something simple done (85% of the calls) you will see how it is an issue. Management does little to none to help you advance your career and have even gone as far as impeding progress for those who try. They do NOT care if you leave because there are people lined up at the door to replace you. There is a stigma, at least in the San Antonio area, that USAA is the greatest place to work and if you leave, you are a fool. Truth is, it is not the only gig in town, matter of fact there are many large companies that pay more and have less expensive benefit packages. After hearing so many good things about USAA before my employment, it ended up being a huge disappointment. Sadly, if you are considering USAA, you will probably go ahead and work there anyway so my advice to you is this. Pimp USAA, use it to get where you wanna be. USAA will pay up to $5000 a year for college, use that, get your degree, get your licenses and hold off as long as you can. Once you are more marketable, apply somewhere else and get what you deserve. That's what I did as well as many others that I know and let me tell you, it was one of the better decisions I've ever made.

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stressed out in San Antonio, Texas

62 months ago

What about a 401k match or pension? That is what is keeping me there if I can hold on a few more years. The 8% match plus the pension I have before they changed it in 2007 is what is keeping me even if it is by a thread. I am afraid if I leave I won't be able to retire without a good retirement package somewhere else. Plus I am at the 50+ age group which doesn't put me at a premium for wanting to hire someone older.

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TiredofGames in San Antonio, Texas

62 months ago

What's the dam Employee Verification number?

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TiredofGames in San Antonio, Texas

62 months ago

stressed out in San Antonio, Texas said: What about a 401k match or pension? That is what is keeping me there if I can hold on a few more years. The 8% match plus the pension I have before they changed it in 2007 is what is keeping me even if it is by a thread. I am afraid if I leave I won't be able to retire without a good retirement package somewhere else. Plus I am at the 50+ age group which doesn't put me at a premium for wanting to hire someone older.

Stressed...you see, I know some people that did start-ups after then retired...don't give up..life is still brewing with opportunities. Start a business in anything you know or you're good at.

Life isn't over til Obama somehow gets reelected again..or worse..Bush.

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Bpos in New Jersey

62 months ago

Only had to read a page or two before I realized the way it was going. Trust me I do not second guess your stand point or view because you are entitled to it. However, in life we ALWAYS see things our way or fit it into who we are, it's called Justification. With that said it is important to realize that everyone has an opinion and that's why I love blogs because you can agree or disagree.

Negativity & positivity is infectious. Sometimes when there is so much negativity you first have to look at the purpose or end goal of the person's intent. Is it to save another person from making a bad move or perhaps to get back at the company? Whatever the reason maybe there will be justification. On the same note, positive comments will have totally the opposite in that they enjoy what they are doing and are protecting the company.

Yes, I have had issues with other jobs and for the most part I left on my accord but left because of either people or better opportunities not only for me but my family. IMO, I don't think it services any purpose to bad mouth a company once you left. Move on with your life and stop holding on to the past. I wish I was younger & as thin as when I was in my 20's but dwelling and thinking about it won't solve anything. We all had times when things don't go the way we want it to. That is life and move on rather than bringing others into it so you can try to justify why others need to see it your way too. Life is short, live it with a purpose that matters.

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lookin4abetterjob in Phoenix, Arizona

62 months ago

stressed out in San Antonio, Texas said: I have started a notebook of my one on one discussion along with my production and quality scores which I will keep at home. I don't plan on using FMLA for a continuous period. I only want to use it intermittently if I feel stressed and need a couple of days off. I only requested a few days a month since it is not my intention to not go to work. I thought it may help protect my job but it doesn't sound like it. Is my boss allowed to ask my why I applied for it if I don't use it for awhile? I don't want to tell them it would be for stress/anixety issues.

I just did the SAME THING!!! I, who have NEVER before used FMLA, now have it so that when I feel an anxiety attack coming on, I can leave without being fired. It's crazy there, because there's NOWHERE you can go!!! I have to pretend I need to use the restroom just to catch my breath and stop myself from becoming hysterical! I'm sad to say this, because I've never cried at work before USAA. The stress and anxiety is just too much. It's unrealistic! It's unbelievable how much they demand out of us when they only beat us down in "coaching"! For anyone who's reading this and thinking that only disgruntled employees post in places like this, the fact remains that the vast majority of employees at USAA, most of which were normal at the start, are now on Anti-Depressant or Anti-Anxiety medication, FMLA and/or receiving treatment for depression. Everyone there knows it.

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