Top desktop support specialist skills needed to get the job.

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What are the top 3 traits or skills every desktop support specialist must have to excel?

Can you suggest any tips or insights to develop your desktop support specialist expertise?

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122 months ago

Top 3 traits or skills:

1. The patience of Job- kind and encouraging
2. Diplomacy- excellent communicaton skills
3. Computer competency- provide a technological safety net

In my mind, a good analogy is the Support Specialist needs to be an online CSI (Computer Support Investigator).

To excel means to make a difference from status quo and to build a better mousetrap:

1. Be proactive- develop educational material to educate potential clients.
2. Walk in their shoes- empathesize and build a relationship of trust.
3. Be the "Go to Guide"- If you don't know the answer, admit it & research an answer.

Good Luck!

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