Top food server skills needed to get the job.

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Host

What are the top 3 traits or skills every food server must have to excel?

Can you suggest any tips or insights to develop your food server expertise?

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Kay in Fort Wayne, Indiana

112 months ago

Offer appetizers, drinks, main entree, dessert, after dinner drinks and ask if there are any special needs. Memorize their drinks so you can give better service. Always smile and if there is any doubt about a problem, get the manager. Thank them for stopping in.

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letsgolesko in Wilmington, North Carolina

100 months ago

G.U.E.S.T.

G.= GREETING (a warm friendly greeting, introduce yourself)
U.= URGENCY (approach the table asap, keep hot food hot and cold food cold when delivering it to them, find out asap if checks need split so when they are ready to go they don't need to wait on you)
E.= EYE CONTACT (use eye contact so you are not just stare down at your order pad)
S.= SMILE (encourage others to smile with your smile)
T.= THANK YOU (sincere thanks for having them as your guest ... if you didn't have them you, you wouldn't have any money in your pocket or a job even)

master these simple things first AND learn as much as you can so you don't have to always ask someone for help - menu knowledge, wine service, supplies, how to use the computer, etc. but don't be afraid to ask- we've all had our first days on the job so anyone should be willing to help.

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Anthony Ruff in Cincinnati, Ohio

83 months ago

Host said: What are the top 3 traits or skills every food server must have to excel?

Can you suggest any tips or insights to develop your food server expertise?

1. Communicaton Skills
2. Personality
3. Always remember that customers are always right, period.

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Francisco in Oakland, California

79 months ago

Anthony Ruff in Cincinnati, Ohio said: 1. Communicaton Skills
2. Personality
3. Always remember that customers are always right, period.

customer isn't always right.

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Lisa in Cascade, Iowa

75 months ago

Francisco in Oakland, California said: customer isn't always right.

Customer is always right. Whether they are or not, you have to treat them like they are or you shouldn't be in the service industry.

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chelleco in Littleton, Colorado

75 months ago

I have been a food server for 30 years, and agree wholeheartedly with that statement! What you are dealing with is their perception of the service you are giving them. You want them to leave, feeling that they ended up getting great service. (Remember also that they may tell 10+ of their friends!)

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greg @ village cafe

75 months ago

I have read all the previous post. I've been in the biz for 16 yrs. I think it all boils down to this. Some people have a natural demeanor for the biz. I happen to be one of those people. I have a Passion for selling excellent product. Once you've found a restaurant in which you fit, don't be afraid to build product knowledge. Don't be afraid to bug the chef about, what kind of duck breast you sell, whether or not the truffles are American or French, where the oysters are from, whether the beef is actually kobe or American wagyu. Don't be discouraged by the wine. You can put the same glass of petite syrah in front of 12 different people, and you'll get 12 different aromas. With time and determination, the knowledge will come. The more you know, the easier it becomes to sell. Most of all. If you don't have the demeanor naturally, just treat each and every guest as if they are guest in your home, and you want them to return. Don't be intimidated. You will be trained. The rest should come naturally.

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tammy.rhoads in Philadelphia, Pennsylvania

72 months ago

Host said: What are the top 3 traits or skills every food server must have to excel?

Can you suggest any tips or insights to develop your food server expertise?

smile team efort and respect

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MrwaiterUSA in Green Bay, Wisconsin

4 months ago

I have over 20 years of experience in the biz and have worked in some of the top restaurants in the USA, a cruise line, quick service coffee cafe, and over the years have been involved in the opening of 22 new restaurants. That number ages me so much hahaha! I was a traveling trainer for several chains including Rainforest Cafe, Cheesecake Factory and Planet Hollywood. So really saying that its not that many stores . When you ask "tips to excel in restaurants or as a server" I will share with you what has always worked for me. This tip is advice for getting a lead server, trainer, or even to stand out as a lead and get better schedules.

The secret to my success in restaurants? PEOPLE. Restaurants are a people game. However pleasing the guest isn't the only people whom you need to please. Your coworkers are just important as the guest. They will ultimately determine your success in the biz. My advice is this ..... find a serving job that is in a busy restaurant so you learn the trade of serving and get comfortable with it. take every opportunity to advance they offer you, and remain humble. They fastest way to lose credibility is bragging, showing attitude that you are the best, becoming bossy, gossiping, basicly ANY ACTION where you act/talk/convay that you are a better server or DESERVE the best shifts or promotion is the fastest way TO NOT GET AHEAD. I swear MY ADVICE is to remain quiet. Do your work. ALL of your work. Present NO DRAMA. Be helpful, friendly, pleasant. when someone else gets promoted congratulate them. Management will see you, IT MAY TAKE A YEAR, longer depending on large staff. BUT i promise if you do it this way when they do fianlly notice you BAMMMMM they notice everything!! LET THEM NOTICE YOU < DONT TELL THEM TO NOTICE YOU!!! No MATTER HOW LONG IT TAKES.

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