Troubleshooting System Issues
This guide helps you fix common issues related to your browser or computer. You might need this if pages aren't loading correctly, features aren't working, or you see error messages.
If these solutions don't work, use Step 5 to see what info we'll need to help you further.
How to troubleshoot your browser
Step 1: Update your browser
Make sure your browser is up to date. This helps fix bugs and lets you see the newest version of our site.
Find out which browser and version you're using.
Update your browser to the latest version. Use the links below to help you update:
Step 2: Try a different browser
We suggest using Google Chrome. It works best with our website. Safari and Firefox also work well. If you want to try another browser, use these links:
Step 3: Use incognito mode
When you visit a website, your browser saves things like history and cookies. Incognito mode prevents this and may help fix issues.
Step 4: Clear your cache and cookies
Clearing your cache and cookies can fix issues and help our site work better. Use the links below to find steps for your browser:
Step 5: Contact Us
Need more help? Please contact us and send this information:
Which steps from this article did you try?
What kind of device are you using?
Include a screenshot or screen recording of the issue.