Employee Training Evaluation: Tools and Best Practices

As a business owner, it is important to have well-structured training programs within your company to help new employees acclimate to their work environment and job responsibilities. By doing this, you ensure a productive and functional workplace. Read further to learn more about employee training evaluations, their importance and how to effectively evaluate them.


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What is an employee training evaluation?

An employee training evaluation is a process by which employers review the effectiveness of existing employee training programs within their company. They do this to ensure that new employees get the right education upfront. This also allows them to revise certain outdated or ineffective programs to amplify the employee onboarding process.


Why is it important to evaluate employee training efforts?

It is important to evaluate your company’s employee training efforts to determine whether employees have adequate information about your company. Here are some examples of why it’s important, according to entrepreneur.com:

  • Helps new employees understand their role within the company: This creates better accountability and job performance as new employees understand how their role contributes to the rest of the company’s success.
  • Allows new employees to learn about company history and values: Training provides new employees with a set of guidelines to incorporate into their work that reflect the principles your company represents, like honesty, accountability, customer service.
  • Provides increased job satisfaction to employees: Training is beneficial because it provides employees with an in-depth understanding of their job duties and the organizational structure before they even start their full job duties.
  • Minimizes confusion and errors: New employees should understand who to report to, how to access important information and how to perform specific job duties.
  • Reduces employee turnover: Employees starting at the company with a clear understanding of your expectations and what they need to do to succeed may be less likely to be dissatisfied and seek out different opportunities.

Read more: The Importance of a New Hire Training Program


How to evaluate your employee training programs to make sure they’re effective

According to simplilearn.com, a great way to evaluate the effectiveness of employee training programs within your company is to use the Kirkpatrick Evaluation Model. Here are four areas to review your employee training programs:


1. Reaction

The reaction phase is designed to get immediate feedback from new employees about whether they found a training program helpful. You may also adjust this phase for existing employees to see whether they had a good training program experience and if they think it helped them or not. You can gauge reactions in several ways:

  • Survey/questionnaire
  • Individual/group interviews

Whether you use a written or verbal review format, be sure to ask the participants for a few key answers. For example:

  • What did you think about the structure of the program? Did it flow well?
  • What would you have wanted to learn more about during training?
  • What type of learner are you? Some common styles are reading/writing, visual, auditory and kinesthetic. How well do you think the program enabled your learning?

2. Learning 

The learning phase allows you to gauge a training program’s effectiveness in an employee’s understanding of their job and its responsibilities. Here are a few metrics you can use to measure the degree to which training programs aid employee learning:

  • Excellent performance reviews from managers
  • Passed training tests or certifications received as a result of training

3. Behavior

This phase focuses on job satisfaction and performance habits of employees on an individual level. Here are some ways you can measure the effectiveness of employee training programs through behavior:

  • Send out a questionnaire to each employee, asking them to perform a self-assessment and identify areas they want more training or clarity
  • Conduct customer surveys and ask them to rate their experience with one or several employees, e.g. sales representative

4. Results

The results phase aims to highlight the areas of employee training that helped your company. For example, limiting waste, better cash flow, improved inter-department communication, improved customer satisfaction, improved employee satisfaction (reduced turnover) and other positive factors. To get accurate results, be sure to use data software to track particular metrics that you want to target using training. This can also help you create a historical record to look back on and learn from.


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