No Call No Show Policy (With Example and Template)

According to the CDC Foundation, absenteeism costs U.S. employers $225.8 billion each year due to productivity loss. Planned time off is easier to manage, but no call no show incidents leave you scrambling to cover for the absent employee. Having a no call no show policy in place can prevent employee attendance problems and establish procedures for handling those situations consistently. Learn what to include and use the provided template and example to create a custom no call no show policy for your company.

 

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What is a no call no show?

Having time off usually requires a designated amount of notice, such as at least one week in advance. If your employees are hourly and work varying shifts, you might need more notice before you create the next schedule. An illness or emergency situation might require last-minute time off work, but the employee still needs to call and notify you before their shift starts.

 

A no call no show refers to an employee who doesn’t show up for a scheduled shift and doesn’t call to notify you. It leaves you shorthanded and scrambling to cover the shift. Being shorthanded can cause safety issues, decrease productivity and put more strain on your remaining employees. Your no call no show policy explains what counts as an infraction and what happens if an employee doesn’t show up to work and doesn’t notify you.

 

How to create a no call no show policy

Your no call no show policy is often part of your overall attendance policies for employees. It establishes what you expect and the consequences for employees who don’t follow it.

 

Here is how to create your no call no show policy:

  • Review any state or federal laws that might impact terminating an employee for not calling to notify you of an absence.
  • Establish expectations for notifying your company of an absence.
  • Define what you consider a no call no show incident.
  • Include what counts as an acceptable reason for a no call no show, such as a medical emergency.
  • Outline the consequences if the employee returns to work after the no call no show. This might include a written warning, suspension or termination.
  • Communicate about the policy to your employees.

No call no show policy template

The following template gives you a guide for your no call no show policy. You can change the wording or customize it to fit your specific needs.

 

Employee Notification Expectations

Employees of [Company Name] are expected to arrive at work on time for all scheduled shifts. Days off should be scheduled at least [time period] in advance. Employees are required to call [designated time frame for notifying about unexpected absence] and notify the supervisor in the case of illnesses, accidents or other emergencies that keep them from working as scheduled. Notification must take place through [list acceptable notification methods]. Unacceptable notification methods include [list unacceptable notification methods].

 

Definition of No Call No Show

A no call no show occurs when an employee fails to show up for a scheduled shift and doesn’t call or notify [Company Name] about the absence. The event is a no call no show as soon as [indicator of a no call no show]. Each day the employee doesn’t report for a shift or call to notify a supervisor is considered a no call no show event. If the employee fails to report for [number of days], it’s considered a voluntary termination by the employee.

 

Disciplinary Actions

A no call no show will result in the disciplinary actions listed below:

 

First time: [Disciplinary action]

Second time: [Disciplinary action]

Third time: [Disciplinary action]

 

An employee may need to provide evidence to support the reason for the absence. Acceptable evidence includes [list acceptable proof] and must be presented [time frame for providing proof].

 

No call no show policy example

Employee Notification Expectations

Employees of Porter Manufacturing are expected to arrive at work on time for all scheduled shifts. Days off should be scheduled at least 1 week in advance. Employees are required to call at least 1 hour before the scheduled work time or as soon as possible and notify the supervisor in the case of illnesses, accidents or other emergencies that keep them from working as scheduled. Notification must take place through a phone call or text to the direct supervisor. Unacceptable notification methods include email and voicemail. If you can’t call before your shift begins, notify your supervisor as soon as possible.

 

Definition of No Call No Show

A no call no show occurs when an employee fails to show up for a scheduled shift and doesn’t call or notify Porter Manufacturing about the absence. The event is a no call no show after a 15-minute grace period from the start of the shift. Each day the employee doesn’t report for a shift or call to notify a supervisor is considered a no call no show event. If the employee fails to report for 3 days, it’s considered a voluntary termination by the employee.

 

Disciplinary Actions

A no call no show will result in the disciplinary actions listed below:

 

First time: Documented verbal warning

Second time: Written warning

Third time: Termination

 

An employee may need to provide evidence to support the reason for the absence. Acceptable evidence is a doctor’s note and must be presented within one day of returning to work.

 

FAQs about a no call no show policy

Below are the common questions about your no call no show policy.

 

What is a good reason for a no call no show?

It’s your decision on what reasons you accept to excuse a no call no show. However, some emergency situations can make it difficult for the employee to call in and should be considered. For example, if the employee is in a serious car accident or had a major medical event that required a trip to the ER, it could be difficult for them to call before the shift starts. Consider each incident on a case-by-case basis, and consider the employee’s track record when deciding if disciplinary action is warranted.

 

Can you terminate an employee for not showing up to work?

You can terminate an employee for not showing up and not calling to let you know. Establishing your no call no show termination policy in writing ensures your employees understand the consequences of not showing up. Some companies wait two or three days before terminating an employee, but others might fire an employee the first time they skip work without calling. Before terminating an employee, you might try to contact them or give them a chance to explain the situation. Some employers require proof if the employee had an emergency that kept them from calling in about the absence.

 

How do you write up an employee for a no call no show?

Before writing up an employee, verify that there wasn’t an emergency situation that prevented them from calling. Use your standard employee write-up form if someone breaks your company policy with a no call no show. Include the absence dates and other details about the violation. Include consequences in case the employee fails to call in again, which might include a no call no show termination.

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