How to Hire a Case Manager

Does your growing business need a case manager? A case manager works to ensure your customers or clients are getting their needs met. From addressing concerns to organizing files and data, a case manager makes sure your business is running smoothly.

Here are some tips to help you find great case manager candidates and make the right hire for your business.

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Case managers searching for jobs on Indeed*

742,588

Job seekers that clicked case manager jobs

127,597

Resumes for job seekers with case manager experience on Indeed

22,628

Case manager jobs that received clicks

What is the cost of hiring case manager?

  • Common salary in US: $18.92 hourly
  • Typical salaries range from $7.25$40.25 hourly
  • Find more information on Indeed Salary

*Indeed data (US) – April 2021

As of April 2021, case manager jobs in the U.S. are moderately competitive compared to other job markets, with an average of 33 job seekers per case manager job.

Why hire a case manager?

Hiring a case manager is beneficial to your business in many ways. Offering a specific point of contact means your clients are well provided for and have a personal relationship with your company. Additionally, a case manager will keep detailed accounts of client interactions so you can provide the best service possible.

Contributions of a great case manager:

• Dedicated point of contact for clients
• Client case organization
• Detailed accounts of client questions and concerns

What are the types of case managers?

Case managers help their clients coordinate care and get the resources they need, but they often specialize in a certain type of client or a particular setting. Some types of case managers include:

  • Medical case managers: Working in health care settings, these case managers work with patients to help them manage long-term health problems. They might coordinate care, monitor progress and make sure they follow treatment plans. Nurse case managers have a similar role, often within a hospital.
  • Social work case managers: This type of case manager looks at the client’s strengths and biological, psychological and social factors that affect the client’s situation. The goal is to provide and coordinate services that allow the client to function optimally based on the circumstances.
  • Legal case managers: Instead of working directly with clients, this type of case manager at a law firm manages the caseload and ensures clients’ cases are handled appropriately.

Where to find case managers

To find the right case manager for your business, consider trying out a few different recruiting strategies:

  • Recruit from other fields. Many case manager positions relate to other fields, so recruiting from those fields is an option. An example is hiring a nurse for a medical case manager position.
  • Promote from within. Since your current employees already understand your clients and business, look for people who might work well in a case manager role.
  • Join case manager organizations. Be an active participant in case manager organizations to meet people in the field. Volunteering in the organization or contributing to newsletters allows more people get to know you and can help you recruit.
  • Post your job online. Try posting your case manager job on Indeed to find and attract quality case manager candidates.

What are the types of case managers?

Case managers help their clients coordinate care and get the resources they need, but they often specialize in a certain type of client or a particular setting. Some types of case managers include:

  • Medical case managers: Working in health care settings, these case managers work with patients to help them manage long-term health problems. They might coordinate care, monitor progress and make sure they follow treatment plans. Nurse case managers have a similar role, often within a hospital.
  • Social work case managers: This type of case manager looks at the client’s strengths and biological, psychological and social factors that affect the client’s situation. The goal is to provide and coordinate services that allow the client to function optimally based on the circumstances.
  • Legal case managers: Instead of working directly with clients, this type of case manager at a law firm manages the caseload and ensures clients’ cases are handled appropriately.

Writing a case manager job description

A thoughtful description is important to finding qualified case manager candidates. A case manager job description includes a compelling summary of the role, a detailed list of duties and responsibilities and the required and preferred skills for the position.

When writing your case manager job description, consider including some or all of the following keywords to improve the visibility of your job posting. These are the most popular search terms leading to clicks on case manager jobs, according to Indeed data:

  • Case manager
  • Social worker
  • Social services
  • Case management
  • Social work
  • Human services
  • Case worker
  • Registered nurse
  • RN
  • Criminal justice

Interviewing case manager candidates

Strong candidates for case manager positions will be confident answering questions regarding:

• Their customer service philosophy
• Prior relevant experience
• Software they’re proficient in

Need help coming up with interview questions? See our list of case manager interview questions for examples (with sample answers).

FAQs about how to hire a case manager

How do I choose between two good case manager candidates?

Compare the field experience in the specific type of case manager you need. If both candidates have solid experience, compare how they interact with people; case managers need to be resourceful and have good communication skills. You can also consider how well each candidate would fit into the existing team.

How do I keep my case manager happy?

Working in health and human services fields can cause burnout, so encourage your case manager to take vacations and maintain a work-life balance as much as possible. Give your case manager the support needed to do the job well and the resources to be effective. Recognize their achievements, and get feedback on how you can make the job easier for them.

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