How to Hire a Concierge

Does your hospitality business need a concierge? Concierges go the extra mile to make sure your guests have an exceptional experience.

Here are some tips to help you find great concierge candidates and make the right hire for your business.

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Concierges searching for jobs on Indeed*

338,635

Job seekers that clicked concierge jobs

2,365

Total number of employers with active concierge jobs

8,080

Concierge jobs that received clicks

What is the cost of hiring concierge?

  • Common salary in US: $14.38 hourly
  • Typical salaries range from $7.25$28.00 hourly
  • Find more information on Indeed Salary

*Indeed data (US) – April 2021

As of April 2021, concierge jobs in the US are moderately competitive compared to other job markets, with an average of 42 job seekers per concierge job. 

Why hire a concierge?

The need for new staff can affect both your existing team and your bottom line.

A great concierge hire can:

• Greet your guests and accommodate them with entertainment and dining suggestions
• Assist with organizing special events and coordinate with vendors
• Prepare and serve refreshments for guests in the lobby

Deciding between a full-time vs freelance concierge

Concierges generally work full time or part time in hotels and at front desks of luxury apartments and senior living complexes, but there are also concierges who work as freelancers and provide personal services. If your establishment requires a concierge who greets residents and guests at the front desk and provides administrative services, hiring someone as a full-time or part-time employee is beneficial. 

If you’re looking for someone to provide personalized assistance on an on-call basis, a freelance concierge is a good choice. A freelance concierge can travel to your home or office and perform tasks ranging from answering phone calls and setting up appointments to mailing out packages and shopping. 

What are the types of concierges?

Concierges work in hotels, luxury apartment complexes, on cruise ships and as personal assistants. The following list provides information on the most common types of concierges. 

  • Front desk concierge: A front desk concierge is the first person people see when entering an establishment such as a hotel or senior living community. They handle tasks that include assisting with package deliveries, ordering car service and providing information on local businesses and events. 
  • Hospitality concierge: A hospitality concierge or hospitality agent performs duties similar to a front desk concierge but works solely in the hospitality industry. Hospitality concierges work on cruise ships and in hotels. Some of their duties include scheduling transportation, booking tickets for shows and entertainment and advising on local restaurants and events. 
  • Personal concierge: A personal concierge works as an independent contractor providing personalized services. Specific tasks performed by a personal concierge can include booking travel, answering phones, scheduling appointments and running errands. 

Where to find concierges

To find the right concierge for your business, consider trying out a few different recruiting strategies. 

  • Post flyers. If you own an establishment such as a hotel or senior complex, posting flyers on common area bulletin boards is a good way to attract the attention of both residents and visitors, who can pass the information on to potentially interested parties.
  • Post on your social media page. If you have a social media account for your business or you’re in need of a personal concierge and have a personal social media account, consider making a help wanted post. 
  • Place a help wanted sign in your business window. Help wanted signs have been used for decades as a way to attract potential employees. Place a sign in a window with high visibility to recruit people who pass by your establishment.
  • Post your job online. Try posting your job on Indeed to find and attract quality concierge candidates. 

What are the types of concierges?

Concierges work in hotels, luxury apartment complexes, on cruise ships and as personal assistants. The following list provides information on the most common types of concierges. 

  • Front desk concierge: A front desk concierge is the first person people see when entering an establishment such as a hotel or senior living community. They handle tasks that include assisting with package deliveries, ordering car service and providing information on local businesses and events. 
  • Hospitality concierge: A hospitality concierge or hospitality agent performs duties similar to a front desk concierge but works solely in the hospitality industry. Hospitality concierges work on cruise ships and in hotels. Some of their duties include scheduling transportation, booking tickets for shows and entertainment and advising on local restaurants and events. 
  • Personal concierge: A personal concierge works as an independent contractor providing personalized services. Specific tasks performed by a personal concierge can include booking travel, answering phones, scheduling appointments and running errands. 

Writing a concierge job description

A thoughtful, comprehensive job description can go a long way in finding the right concierge candidates. A concierge job description includes a summary of the role, a detailed list of duties and responsibilities and the required and preferred skills for the position.

When writing your concierge job description, consider including some or all of the following keywords to improve the visibility of your job posting. These are the most popular search terms leading to clicks on concierge jobs, according to Indeed data:

  • Concierge
  • Front desk
  • Receptionist
  • Front desk agent
  • Hospitality
  • Administrative assistant
  • Travel
  • Overnight
  • Remote work from home
  • Spa

Interviewing concierge candidates

Strong candidates for concierge positions will be confident answering questions regarding:

• Local attractions and restaurants as well as safety measures
• Maintaining and accommodating guest rooms
• Updating a regular client book to solicit return guests

Need help coming up with interview questions? See our list of concierge interview questions for examples (with sample answers).

FAQs about how to hire a concierge

Do I really need a concierge?

A concierge is a beneficial addition to any establishment that provides lodging, whether it’s an upscale apartment or condo community or a hotel. A concierge’s main objective is to ensure that visitors’ and residents’ needs are met at all times, which allows other staff members to focus on their duties and tasks without interruption. 

How do I keep my concierge happy?

To keep your concierge happy, make sure to always provide them with the most up-to-date information on guests and tenants, especially when there are additions of new tenants. Important information may include phone numbers, email addresses, room and apartment numbers and special requests. Providing your concierge with all the information they need to work productively helps ensure happy guests, residents and customers. 

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