How to Hire a Customer Service Representative

Does your growing business need a Customer Service Representative? Customer Service Representatives interact with your customer base to resolve common problems in a positive manner.

Here are some tips to help you find great Customer Service Representative candidates and make the right hire for your business.

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Customer Service Representatives search for Jobs on Indeed*

7,498,419

job seekers clicked on customer service representative jobs

1,815,830

resumes from job seekers with customer service representative experience on Indeed

143,278

customer service representative jobs that received clicks

Salary Information

  • Common wage in US: $12.77 hourly
  • Typical wages range from $7.25$27.00 hourly
  • Find more information on Indeed Salary
Common
$7.25
$27.00

*Indeed data (US) – Jan 2019

Why hire a Customer Service Representative?

The need for new staff can affect both your existing team and your bottom line. A great Customer Service Representative can help your business by:

• Fielding all customer inquiries and complaints via phone, email, or social media
• Documents client problems and takes note of trends for product development
• Promotes a favorable company image and ensures every customer experience is a positive one

Skills to look for in a great Customer Service Representative

A great Customer Service Representative candidate will have the following skills and attributes as well as work experience that reflects:

• Experience working with Client Management Systems (CMS) such as Salesforce
• Professional working demeanor
• High school diploma or GED equivalent
• Agile problem solver
• Outstanding customer service skills
• Able to work weekend and night shifts

Writing a Customer Service Representative job description

A thoughtful description is important to finding qualified Customer Service Representative candidates. A Customer Service Representative job description includes a compelling summary of the role, detailed list of duties and responsibilities, and the required and preferred skills for the position.

Consider including keywords that job seekers are using to search for Customer Service Representative jobs, such as:

• Customer Service Representative
• Customer Care Representative
• Call Center Representative

Interviewing Customer Service Representative candidates

Strong candidates for Customer Service Representative positions will be confident answering questions regarding:

• Fielding and resolving common customer problems
• Maintaining a professional and positive attitude when talking with clients
• Understanding your company’s brand and the relevant industries

See our list of interview questions for more examples.

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