How to Hire a Front Desk Agent

Does your growing business need Front Desk Agent for your hotel? A Front Desk Agent is a customer service-oriented individual who serves guests at a hotel. They represent the hotel while serving guests and aim to uphold the hotel’s high customer service standards.

Here are some tips to help you find great Front Desk Agent candidates for your clinic or hospital.

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Front Desk Agents search for Jobs on Indeed*


job seekers clicked on front desk agent jobs


resumes from job seekers with front desk agent experience on Indeed


front desk agent jobs that received clicks

Salary Information

  • Common wage in US: $11.47 hourly
  • Typical wages range from $7.25$21.95 hourly
  • Find more information on Indeed Salary

*Indeed data (US) – Jan 2019

Why hire a Front Desk Agent?

Choosing the right person as Front Desk Agent will help you uphold your customer service standards while making sure to provide quality customer service to all your guests.

• Conduct all guest check in and check out activities
• Manage and monitor all reservations whether online or on phone
• Intimating customers about payment methods and doing credit card verification

Skills to look for in a great Front Desk Agent

It is essential to review the skills and qualifications of all possible candidates to identify the most suitable candidate for Front Desk Agent.

• High school diploma or GED needed
• Front desk experience in the Hotel industry for more than 2+ years
• Familiarity with ResortSuite and other hotel industry software an asset
• Good written and verbal communication skills
• Excellent teamwork skills
• Exceptional customer service orientation skills

Writing a Front Desk Agent job description

It is vital to creating a detailed job description with a list of duties, responsibilities and required skill set to find suitable Front Desk Agent candidates.

Consider including keywords that job seekers are using to search for Front Desk Agent jobs, such as:

• Hotel Front Desk Agent
• Guest Service Agent
• Senior Hotel Front Desk Agent

Interviewing Front Desk Agent candidates

In the interview process for suitable candidates for Front Desk Agent, comparing the skills and qualifications of all potential candidates is essential.

• Knowledge and experience of performing guest service functions to work towards achieving the best guest experience ever
• Proficiency in the field of hospitality and customer service
• How they’ve excelled at enhancing the guest experience in a past role to strengthen guest relationships towards achieving hotel current and future goals

See our list of interview questions for more examples.

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