How to Hire a Help Desk Clerk

Why hire a Help Desk Clerk?

The need for new staff can affect both your existing team and your bottom line. A great Help Desk Clerk hire can help your business:

• Have a complete understanding of your company’s computer infrastructure
• Guide customers and staff through resolving computer issues over the phone or chat
• Provide consumer feedback to develop improved troubleshooting methods

Skills to look for in a great Help Desk Clerk

A great Help Desk Clerk candidate will have the following skills and attributes as well as work experience that reflects:

• Prior experience or education in an IT related field
• Comprehensive understanding of software and computer languages
• Familiarity with project management software
• Attention to detail
• Able to work in a fast-paced environment
• Excellent customer service skills

Writing a Help Desk Clerk job description

A thoughtful description can help find qualified Help Desk Clerk candidates. A Help Desk Clerk job description includes a compelling summary of the role, detailed list of duties and responsibilities, and the required and preferred skills for the position.

Consider including keywords that job seekers are using to search for Help Desk Clerk jobs, such as:

• Help Desk Clerk
• IT Desk Administrator
• IT Admin

Interviewing Help Desk Clerk candidates

Strong candidates for Help Desk Clerk positions will be confident answering questions regarding:

• Their ability to modify troubleshooting scripts
• Their ability to understand customer issues and provide resolutions
• Previous IT experience

See our list of interview questions for more examples.