How to Hire a Night Auditor

Does your growing business need a night auditor? A night auditor has the responsibility of providing excellent front desk customer service and greets everyone who checks into your hotel. Their core duties include taking reservations, handling guests’ requests and managing account operations.

Here are some tips to help you find great night auditor candidates and make the right hire for your business.

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Night auditors searching for jobs on Indeed*

152,474

Job seekers that clicked night auditor jobs

26,921

Resumes for job seekers with night auditor experience on Indeed

11,067

Night auditor jobs that received clicks

What is the cost of hiring night auditor?

  • Common salary in US: $12.23 hourly
  • Typical salaries range from $7.25$19.85 hourly
  • Find more information on Indeed Salary

*Indeed data (US) – April 2021

As of April 2021, night auditor jobs in the U.S. are very competitive compared to other job markets, with an average of 14 job seekers per night auditor job.

Why hire a night auditor?

A competent night auditor should have a strong customer-focused mindset with excellent communication skills. Their orientation process helps the customers have a delightful experience during their hotel stay. The night auditor also:

• Establishes a professional guest management system by taking reservations over the phone or via email, making timely check-ins, processing invoices and providing a speedy resolution of guests’ complaints
• Oversees the accounting operation, processes supplier invoices and disburses payments to suppliers and employees
• Plays a crucial role in forecasting, budgeting and keeping accounting records for future reference and audits

Deciding between a full-time vs freelance night auditor

Businesses in the hospitality industry can hire freelance night auditors to cover shifts or administrative work for full-time employees who call out or are overwhelmed. Hotels experiencing a temporary and sudden upsurge in guests may consider hiring a freelance night auditor to give guests an extra point of contact. 

Hotels can also consider bringing in a freelance night auditor to train a new full-time hire on the general responsibilities of the job and provide support for their shifts. 

As a required job in the hospitality industry, all hotels should have at least one full-time night auditor on staff. 

What are the ranks of night auditors?

Night auditors are in the middle of the hospitality front office hierarchy. Some of the positions in this chain of command include:

  • Front desk agent: Front desk agents handle reservations, check guests into the hotel and respond to residents’ concerns. 
  • Night auditor: Night auditors have both financial and customer service responsibilities. They balance and reconcile accounts from the day shift, prepare paychecks for other employees and process invoices. Night auditors also help guests with concerns that come up during the night and check in nighttime guests. 
  • Front office manager: Front office managers are responsible for training reception and front desk staff, supervising the hotel’s day-to-day duties and responding to guests’ questions. 
  • General managerGeneral managers oversee the many departments of a hotel. These include the front desk, housekeeping and maintenance, room service and accounting departments. The general manager may also set various short- and long-term goals for the hotel staff. 

Where to find night auditors

To find the right night auditor for your business, consider trying a few recruiting strategies:

  • Promote from within. Conduct interviews with your front desk agents to see if any of them possess the required skills to become a night auditor. Ask if they’d be open to moving to the night shift, and make an offer if they’re a quality candidate. 
  • Search online. Job seekers with night auditor experience may be advertising their expertise on online forums. Connect with these individuals to see if they’d fit the job. 
  • Post help wanted signs. Posting help wanted signs is a great way to notify the community about the open position and bring in potential candidates. 
  • Post your job online. Try posting your night auditor job on Indeed to find and attract quality night auditor candidates.

What are the ranks of night auditors?

Night auditors are in the middle of the hospitality front office hierarchy. Some of the positions in this chain of command include:

  • Front desk agent: Front desk agents handle reservations, check guests into the hotel and respond to residents’ concerns. 
  • Night auditor: Night auditors have both financial and customer service responsibilities. They balance and reconcile accounts from the day shift, prepare paychecks for other employees and process invoices. Night auditors also help guests with concerns that come up during the night and check in nighttime guests. 
  • Front office manager: Front office managers are responsible for training reception and front desk staff, supervising the hotel’s day-to-day duties and responding to guests’ questions. 
  • General managerGeneral managers oversee the many departments of a hotel. These include the front desk, housekeeping and maintenance, room service and accounting departments. The general manager may also set various short- and long-term goals for the hotel staff. 

Writing a night auditor job description

A thoughtful description is important to finding qualified night auditor candidates. A night auditor job description includes a compelling summary of the role, a detailed list of duties and responsibilities and the required and preferred skills for the position.

When writing your night auditor job description, consider including some or all of the following keywords to improve the visibility of your job posting. These are the most popular search terms leading to clicks on night auditor jobs, according to Indeed data:

  • Night auditor
  • Hotel
  • Hotel front desk
  • Overnight
  • Night audit
  • Front desk
  • Front desk agent
  • Overnight shift
  • Night auditor hotel
  • Night

Interviewing night auditor candidates

Strong candidates for night auditor positions will be confident answering questions regarding:

• Experience in guest relationship management
• Knowledge of accounting software
• How they have ensured excellent customer service starting from the day of guests’ arrival until their departure

Need help coming up with interview questions? See our list of night auditor interview questions for examples (with sample answers).

FAQs about how to hire a night auditor

What is a night auditor report?

A night auditor report is a financial report that summarizes all transactions that were made during that specific date. 

What time is a night auditor shift?

There are three common time frames for a night auditor shift: 10pm to 6am, 11pm to 7am and 12am to 8am.

What are the three operating modes for night audits?

Night audits can be manual, semiautomatic or fully automatic. Manual night audits aren’t realistic for large hotels that have several transactions throughout the day. 

Do I need to hire a night auditor?

Night auditors are required employees for all businesses in the hospitality industry. 

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