How to Hire a Technical Support Specialist

Does your growing business need a technical support specialist? Technical Support Specialists can help your company improve customer service.

Here are some tips to help you find great technical support specialist candidates and make the right hire for your business.

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Technical Support Specialists search for Jobs on Indeed*

181,697

job seekers clicked on technical support specialist jobs

516,477

resumes from job seekers with technical support specialist experience on Indeed

1,885

technical support specialist jobs that received clicks

Salary Information

  • Common wage in US: $16.86 hourly
  • Typical wages range from $7.25$38.35 hourly
  • Find more information on Indeed Salary
Common
$7.25
$38.35

*Indeed data (US) – Jan 2019

Why hire a Technical Support Specialist?

The need for new staff can affect both your existing team and your customer support. A great technical support specialist hire can help your business increase customer retention rates and improve customer service.

• Increase customer satisfaction
• Solve customer problems
• Increase customer retention rate

Skills to look for in a great Technical Support Specialist

A great technical support specialist candidate will have the following skills and attributes as well as work experience that reflects:

• Basic software skills such as CRM and Microsoft products
• Quick typing speed
• Great listening ability
• Creative Problem Solving
• Team Collaboration
• Great attitude

Writing a Technical Support Specialist job description

A thoughtful description is important to finding qualified technical support specialist candidates. A technical support specialist job description job description includes a compelling summary of the role, detailed list of duties and responsibilities, and the required and preferred skills for the position.

Consider including keywords that job seekers are using to search for technical support specialist jobs, such as:

• Technical Customer Support
• Technical Support Agent
• Technical Customer Specialist

Interviewing Technical Support Specialist candidates

Strong candidates for technical support specialist positions will be confident answering questions regarding:

• Difficult customers
• Problem solving
• Offering benefits to customers

See our list of interview questions for more examples.

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