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Audiologist Interview Questions

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  1. Did you ever have a patient who wanted to return a hearing aid? How did you handle the situation? See answer
  2. Do you follow up with your patients to check on how their hearing aids are working? See answer
  3. If you had a patient who walked into your audiology office without a prior appointment and you were busy, what would you do? See answer
  4. On average, how long does your initial audiology exam take with a first-time customer? See answer
  5. If your patient was a candidate for binaural amplification but was certain that he only wanted to wear one aid, how would you respond? See answer
  6. You want to change the treatment plan based on peer-reviewed research you just learned about, but you have already shared the original plan with the patient. How do you handle it? See answer
  7. Tell me about your experience working in teams of healthcare professionals.
  8. Do you have any natural abilities that make you an efficient audiologist? If so, please describe them.
  9. Tell me about your experience in treating patients with hearing aids.
  10. When counseling patients on treatment options, what is your approach?
  11. An occupational therapist on your team is hostile. How do you handle this?
  12. Tell me about your experience in educating patients on different methods of communication.
  13. What software do you use to maintain patient records?
  14. Give me an example of an experience in which you helped a patient deal effectively with their hearing difficulty and become more independent.
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6 Audiologist Interview Questions and Answers

Q:

Did you ever have a patient who wanted to return a hearing aid? How did you handle the situation?

A:

This question demonstrates how an audiologist interacts with their patients. Look for what the candidate did in this situation. Did they ask questions on why the patient wanted to return the hearing aid? Did the candidate help the client use it? This kind of question shows you if audiologists care about their patients, how they address problems with people and how much time they put in to addressing concerns of individuals.

What to look for in an answer:

  • How the candidate addresses patients’ concerns and answers questions
  • Good patient service
  • Confidence in his or her knowledge

Example:

“A patient wanted to return his hearing aids. I realized the patient had been wearing them incorrectly. After a quick lesson, we solved the problem.”

Q:

Do you follow up with your patients to check on how their hearing aids are working?

A:

This question shows you the kind of care the candidate gives their clients. Look for how applicants follow up with different types of patients. Do they email, call or text? How much time do they spend following up? Calling a patient shows that they truly care. Do they keep careful notes charting a client’s progress or slow decline? Do they remember their patients’ names?

What to look for in an answer:

  • How they follow up with patients
  • How often they follow up with clients
  • What questions they ask their patients

Example:

“I give my patients a call once a month, address any concerns they have, answer their questions and help them if they need adjustments made.”

Q:

If you had a patient who walked into your audiology office without a prior appointment and you were busy, what would you do?

A:

Audiology clinics are busy, and this question shows you how the candidate would treat a patient on a hectic day. Look for a positive tone and a clear answer on what they would do in a situation like this. Would your audiologist take time from their day to see a patient who does not have an appointment? Your candidate should demonstrate a balance between giving and managing their time.

What to look for in an answer:

  • Willingness to assist
  • Time-management skills
  • How they prioritize their workload

Example:

“If customers walk in without an appointment, I would take five minutes to see what they need. If it’s small, I can often help.”

Q:

On average, how long does your initial audiology exam take with a first-time customer?

A:

This question should give you an idea of how your candidate handles their first-time customers. What methods does the applicant use? Each patient will require different sounds and individualized tests. This question tell you how long the candidate spends doing these exams and how thorough their approach is. Does the audiologist get the information that is needed, or are they rushing through the tests?

What to look for in an answer:

  • First visits should average around 45 minutes
  • Knowledge in initial tests
  • Understanding that some patients may require longer tests

Example:

“I normally spend 30 minutes with patients. This is an average time. I do, however, spend a longer time with those who need additional tests.”

Q:

If your patient was a candidate for binaural amplification but was certain that he only wanted to wear one aid, how would you respond?

A:

Sometimes, patients specify that they want one hearing aid and that this is important to them. This question will show what your audiologist would do in a situation where they disagree with a client. Would the candidate explain to the individual the importance of having both hearing aids and address any anxieties? How well does your applicant listen to patients’ concerns and worries? How does the candidate mollify fears?

What to look for in an answer:

  • Assertive and honest response
  • Willingness to have a dialogue with patients
  • Knowledge in the different complaints a person may have

Example:

“I would ask them why. Is it a cosmetic, a money or an adjustment issue? Understanding why will help me provide better services to my patients.”

Q:

You want to change the treatment plan based on peer-reviewed research you just learned about, but you have already shared the original plan with the patient. How do you handle it?

A:

Audiologists are expected to interact with patients and help them to find the best hearing solutions. An employer can use this question to identify candidates with the necessary skillset and training. A skilled audiologist candidate would propose a convincing strategy for making the treatment change.

A candidate's answer should emphasize:

  • Ability to make a connection with a patient even during a difficult situation
  • Evidence of developing sound communication strategies
  • Skills in communication, patient care, problem-solving and leadership

An example answer to this question can look like this:

Example:

"I would discuss the matter with my patient, describe the benefits of opting for the new care plan and provide relevant data such as research findings. Additionally, I would answer any patient questions about the proposed change. If necessary, I would also offer my client an opportunity of getting a second opinion on my recommendation. When the patient has all the necessary information to make an informed decision, I would support the transition to the new treatment approach."

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