Bank Teller Interview Questions

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Can you talk about your familiarity with financial management and bank teller software? See answer
If I were a customer making a routine deposit into my account, how would you sell a new product that the bank is rolling out? See answer
Can you tell me about the extent to which you’ve handled large amounts of cash? See answer
How would you rate your ability to perform your job duties during peak service hours? Do you have an example? See answer
How do you maintain your energy levels when completing routine and sometimes mundane tasks as a bank teller?
What does exceptional customer service look like, and how would you demonstrate customer service in your daily duties as a bank teller?
A customer complains about a new policy that lengthens the depository process at your bank. How do you help them understand its purpose in making their accounts more secure?
Do you have experience training new bank tellers? If so, how did you help them adjust to their new role?
What methods do you use to verify the credibility of cash or checks? Have you ever encountered a fake check?
What made you apply to our bank over other locations in the area?
How would a loyal customer from your previous bank describe you as a bank teller?
What would you say are your biggest weaknesses as a bank teller? What specific examples can you provide?
Have you ever had to help a customer navigate the bank’s website? What do you do to make sure you understand online banking features so you can help customers?
In your opinion, what is the role of a bank teller in maintaining secure accounts for customers?
Due to transportation delays, the bank still hasn’t received its cash inventory for the day, but a customer comes in wanting to withdrawal a significant amount of money. How do you handle the situation?

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6 Bank Teller Interview Questions and Answers

Q:

Can you talk about your familiarity with financial management and bank teller software?

A:

A significant portion of a bank teller’s job is automated, allowing him/her to use software to ensure that transactions are entered correctly and efficiently. Your candidate will need to be able to accurately enter transactions into the bank’s computer system so that cash inflows and outflows match up at the end of the day. Familiarity with financial management software could give your candidate a leg up and make training easier.

What to look for in an answer:

Shows understanding of how tellers use software to help manage data
Has experience with pertinent software
Eagerness to learn

Example:

“When I worked as a bank teller, we began onboarding an automated system called EZTeller, which let me handle transactions quickly and more efficiently.”

Q:

How do you fare with jobs that require a lot of routines?

A:

Bank tellers perform functions that can be repetitive. Their main function would be to handle cash transactions in a customer-facing role. It is important that the candidates recognize that they may need to perform routine functions multiple times on the job. The candidate should not be bothered by routine and, ideally, should see their work as an integral part of a position that is focused on delivering high-level service.

What to look for in an answer:

Works well in routine settings
Positive disposition and is not prone to frustration
Enjoys detail-oriented tasks

Example:

“I work well with routines. The teller job may seem routine, but I would be directly benefiting the customers who come into the bank.”

Q:

If I were a customer making a routine deposit into my account, how would you sell a new product that the bank is rolling out?

A:

A financial institution’s long-term profitability rests on the fact that customers take advantage of different products that the institution offers. This could mean that a customer with a bank account at your bank also opens a credit card in the future. The candidate should show an interest in learning about additional products you offer. The candidate should also be comfortable advertising other financial products to customers.

What to look for in an answer:

Comfortable selling to strangers
Interest in learning about financial products
Positive and engaging attitude when handling transactions

Example:

“I see that you have a checking account, but did you know that we are also offering a savings plan for current customers?”

Q:

Can you tell me about the extent to which you’ve handled large amounts of cash?

A:

Bank tellers deal directly with customers’ cash and need to be quick in counting the cash and transparent about how they handle the money. The last thing your organization wants is a customer filing a complaint about your bank tellers not being transparent about how they handle cash transactions. The candidate should be comfortable working with cash and understand the importance of double checking all cash in front of customers.

What to look for in an answer:

Be comfortable handling cash
Have a good sense with numbers
Be diligent and detail-oriented in their work

Example:

“I worked as a cashier for my local supermarket where I handled numerous cash transactions every day without ever making a mistake.”

Q:

What does exceptional customer service look like, and how would you deliver it?

A:

Customers come into the bank to see a bank teller, rather than simply depositing money in an ATM, because they like to interact with humans. Bank tellers are oftentimes the face of your institution, and their ability to help customers directly impacts what clients think of your bank. The candidate should be able to hold a pleasant conversation with customers as well as deliver accurate and fast services.

What to look for in an answer:

A good grasp of verbal English
A positive attitude
Strong grasp of numbers

Example:

“I would greet every customer with a smile and ask them how their day has been to make sure they feel valued.”

Q:

How would you rate your ability to perform your job duties during peak service hours? Do you have an example?

A:

Bank tellers are responsible for handling customer withdrawals, deposits and other monetary transactions. This question allows interviewers to gauge a candidate's ability to perform their job duties and uphold customer satisfaction, even with high volumes of customers in the bank at once.

A candidate's answer should emphasize:

Multitasking skills
Ability to remain calm under pressure
Previous professional experience

Here is an example of a quality candidate answer:

Example:

"I am great at multitasking. For example, the hours of 10:00 a.m. to 2:00 p.m. were typically the busiest at my last job. We would have a line of customers, sometimes stretching to the door on particularly busy days. I had to help customers at the teller desk and manage drive through requests. I was careful to balance these two groups, and I never had a customer complaint."

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