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Bar Manager Interview Questions
- What do you look for when hiring a bartender and how do you assess if someone is a good fit? See answer
- How do you train new bartenders and help new hires that are struggling to learn all of the new information and apply it? See answer
- How do you order supplies so that the bar always has what it needs? See answer
- How do you assess how many people need to be scheduled during any given shift? See answer
- What time and days are you available for work? See answer
- Do you mediate bartender conflicts and if so, when and what do you do?
- How will you identify a fake ID? What would you do if an underage person is found buying alcohol in the bar?
- What steps would you take to notify a visibly intoxicated customer that you can’t service them any more alcoholic beverages during their visit?
- What steps would you take to help our bar keep up with the latest industry trends if employed?
- How will you handle surplus stock that is not popular with customers?
- What will you do if one bartender fails to show up on a busy night such as a Friday?
- Considering the huge turnover in the industry, what strategies will you use to motivate the staff to put in their best at work?
- How will you manage a situation where the bar suddenly becomes full on a typically quiet day?
- What are the general health and safety rules of the bar industry?
- How do you deal with difficult vendors?
6 Bar Manager Interview Questions and Answers
Q:
What do you look for when hiring a bartender and how do you assess if someone is a good fit?
A:
Hiring is often one of the bar manager’s responsibilities, and you need to assess if the candidate has the ability to accurately assess the candidacy of others. When looking for someone who will be able to assess other people’s ability to tend bar, there are several aspects that the bar manager might look for, such as confidence level in speaking to others and drink knowledge. What to look for in an answer:
- Applicant’s ability to confidently identify body cues
- Candidate’s verbal communication skills
- Ability to create rapport with others
“Aside from having an understanding of drinks, I look for people who hold themselves with confidence because that quality is difficult to teach.”
Q:
How do you train new bartenders and help new hires that are struggling to learn all of the new information and apply it?
A:
Coaching is an essential skill for a bar manager to possess, especially when working with new bartenders. Some people feel overwhelmed. However, proper training from the start, identifying areas of weakness early on and providing further training to those who need it is preferable to finding new bartenders. Bar managers should have a clear idea of what they can do to help bartenders succeed, and they should value coaching. What to look for in an answer:
- Positive attitude about helping bartenders learn
- Clear ideas on how to coach struggling bartenders
- Working well with others
“Training consists of meal tastings and an expectations overview. People struggling with time management might need to be scheduled with another class until they learn pacing.”
Q:
How do you order supplies so that the bar always has what it needs?
A:
This responsibility usually falls on the bar manager, although he/she can elect other members of the staff to help. It’s very important to keep supplies stocked so that patrons can always have their favorite drinks and bartenders always have access to what they need. You should look for bar managers who make it a priority to keep the bar fully stocked at all times. What to look for in an answer:
- Keeping accurate inventory
- Having a daily schedule and using a list
- Maintaining organized supply rooms, coolers, bar area and freezers
“I use a list that I print off of the computer, and I make sure that bartenders keep supplies organized with side work.”
Q:
Do you mediate bartender conflicts, and if so, when and what do you do?
A:
Especially during high-stress times or when schedules conflict, misunderstandings and competition can occur. While bar managers should be aware of conflicts, they should avoid them occurring in front of patrons and should prevent them from interfering with the day-to-day operations. It’s not feasible for bar managers to intervene in every disagreement. Instead, bar managers should take proactive steps to give staff the tools to work out their own arguments. What to look for in an answer:
- Identifying proactive strategies for settling disagreements
- Making rules about where and when disagreements should be discussed
- Deciding when to intervene
“I intervene if arguments happen in front of patrons, but I also make it clear that they need to work through disagreements away from guests.”
Q:
How do you assess how many people need to be scheduled during any given shift?
A:
The number of bartenders who need to be scheduled can vary depending on the shift, time of year and several other factors. This is one of the essential tasks that bar managers need to master. Too many people scheduled usually results in bartender dissatisfaction because they are unable to make many tips. On the other hand, when not enough bartenders are scheduled, patrons wait for service. What to look for in an answer:
- Awareness of techniques for identifying busy times
- Discussion of how to identify stronger and weaker bartenders
- Understanding of seasonal business
“Keeping a record of table counts throughout the year can help when scheduling the following year. I also know which bartenders can handle busier times.”
Q:
What time and days are you available for work?
A:
Working as a bar manager will require flexibility and the ability to work at night and weekends, which requires a special set of skills and attitudes. Interviewers can use this question to identify candidates who are comfortable working flexible hours and have the right attitude to ensure customers and staff have the best experience at the bar. A skilled bar manager candidate's answer will demonstrate an understanding of their duties and the personal traits required to deliver on the job. The candidate's answer should emphasize:
- A deep understanding of the job requirements
- Adaptability
- Professionalism
“As the bar manager, it is my duty to ensure that the staff provide quality service and guests get a memorable experience. That requires being highly adaptable, emotionally intelligent and being self aware. Working late at night or on weekends is a natural part of the job, so I have no issues working till midnight or even on public holidays.”
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