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Benefits Coordinator Interview Questions

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  1. Which employee benefits programs did you manage in your previous jobs? See answer
  2. Have you ever conducted benefits orientation for the employees of a major corporation? See answer
  3. How did you manage group insurance policies for worker benefits plans and manage deductions? See answer
  4. In your work, have you managed individual meetings with workers to discuss benefits and incentive programs? See answer
  5. Tell me about some of your responsibilities in your previous job. See answer
  6. Have you assisted an HR manager with the renewal of employee benefits plans?
  7. Complying with legal and regulatory requirements is very important to us. What is your strategy for ensuring compliance in your output as a benefits coordinator?
  8. An employee is hostile about the lack of a specific benefit program in the company. How do you handle this?
  9. For the financial duties of this job, what accounting software do you use?
  10. You have several benefits-related tasks to complete with the same deadline. How would you manage your time in this situation?
  11. Employees are not happy about a company change to their benefits, and they complain to you. How do you motivate them and resolve the issue?
  12. This job involves keeping accurate employee records on benefit programs. Tell me about your strategy for ensuring accuracy in the data entry tasks.
  13. What is the software you usually use to support your employee presentations on benefits?
  14. This job needs someone with great organizational skills. Tell me about some of the tactics or tools you use to organize your workload and achieve targets.
  15. Describe your experience with benefits administration software.
  16. Tell me about your experience in using cloud-based or on-site payroll systems.
  17. We usually hire for personality as well as technical abilities. What are the personality traits that make you an efficient benefits coordinator?
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6 Benefits Coordinator Interview Questions and Answers

Q:

Which employee benefits programs did you manage in your previous jobs?

A:

Your benefits coordinator must primarily have knowledge of a variety of plans for health, dental, vision and life. They need to understand the benefits of disability and long-term care policies in order to explain the policies to your workers. They should know how to create a plan that meets the worker’s needs and stay within the company’s budget. What to look for in an answer:

  • Knowledge of employee benefits programs
  • Experience with all types of insurance for employees
  • Understanding of how to create a benefits plan

Example:

“I coordinated employee benefits programs with employers and explained the benefits of each policy to workers. Policies included health, dental, visions, disability and life coverage.”

Q:

Have you ever conducted benefits orientation for the employees of a major corporation?

A:

You need someone who understands how to address a large employee base and explain why benefits packages are helpful and vital to their well-being. The coordinator explains the total cost of deductions and the premiums for each plan. They present details about how coverage works and which plans work best for workers based on their circumstances. The candidate addresses large groups of workers at once and answers all questions and concerns effectively. What to look for in an answer:

  • Superior public speaking and communication skills
  • Knowledge of all policy types and how they work
  • Experience with all business sizes

Example:

“I coordinated benefits orientation for multiple companies, including corporations and addressed self-enrollment opportunities for workers. I also addressed questions and concerns for workers.”

Q:

How did you manage group insurance policies for worker benefits plans and manage deductions?

A:

Group insurance policies are purchased to cover larger groups of employees. The company owner pays a portion of the premiums. A benefits coordinator communicates with carrier representatives to resolve issues with the group coverage and calculates the monthly premiums for workers and the company owner. A candidate must provide details about their experience managing the policies, premiums, and related costs. Superior communication skills are a must for them. What to look for in an answer:

  • Knowledge of group rate insurance coverage
  • Math skills needed for calculating deductions and premiums
  • Superior problem-solving and communications skills

Example:

“I analyzed statistical data and calculated premiums, claims and costs related to group rate insurance policies. I verified all calculations and coordinated with carrier representatives.”

Q:

Did you assist an HR manager with the renewal of employee benefits plans?

A:

Benefits coordinators work with HR managers and obtain statistical data needed to renew benefits packages related to health, retirement and life insurance plans. The coordinators inform the employer about any changes in premium costs due to a reduction or increase in enrollments. A candidate must understand the importance of meeting deadlines and completing necessary insurance forms to continue coverage for employees. What to look for in an answer:

  • Collaboration and teamwork with Human Resources
  • Knowledge of insurance renewal processes
  • Experience managing premiums, claims and related insurance costs

Example:

“Working with the human resources manager, I completed the renewal process and calculated necessary expenses. I met deadlines for all renewals and open insurance enrollments.”

Q:

In your work, have you managed individual meetings with workers to discuss benefits and incentive programs?

A:

Candidates coordinate and plan meetings with employees individually when setting up benefits plans. The coordinator explains each policy of interest and gathers information from the employees. The benefits coordinator issues notices to all workers covered under the plans when changes occur or premiums increase. Incentive programs that help workers save on their health or medical plans are included in discussions, and the coordinator explains how the plans work for employees. What to look for in an answer:

  • Practice with one-on-one benefits orientation
  • Experience educating workers about all insurance options available to them
  • Knowledge of incentives plans and implementation

Example:

“Coordinating meetings with workers helped me develop rapport with employees and a better strategy for explaining benefits and incentives packages while ensuring comprehension of options.”

Q:

Tell me about some of your responsibilities in your previous job.

A:

Benefit coordinators handle many administrative activities in relation to employee benefits. As an employer, you can use this question to gauge a candidate's experience in typical job duties and training requirements. A competent benefits coordinator would demonstrate that they can handle the key responsibilities of the position.

A candidate's answer should emphasize:

  • Awareness of job duties
  • Relevant industry experience
  • Strong communication skills

An example answer to this question can look like this:

Example:

"In my last job, I used my HR experience and benefit coordination skills to educate employees on benefit programs, enroll people in these programs, coordinate with suppliers of various benefits like savings providers and insurance companies for employees, create and maintain accurate employee records on benefits and comply with all laws and regulations on employee benefits."

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