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5 Business Consultant Interview Questions and Answers

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Q:

As a business consultant, why do you believe CRM systems are vital for business improvements? 

A:

Business consultants evaluate how businesses operate and implement changes to streamline all processes. A customer relationship management system is an implementation that is highly recommended by consultants. The candidate knows that the systems improve your company's customer service efforts and help you cross sell to customers. He or she shows your business, how to improve team collaborations and conduct data mining practices. The candidate provides training for your workers when the systems are installed. What to look for in an answer:

  • Experience identifying the benefits of CRM systems
  • Ability to train workers to use CRM systems
  • Knowledge about how the CRM systems improve sales efforts.
Example:

"In my experience, CRM systems streamline sales processes, improve customer retention efforts, and increases revenue streams for businesses."

Q:

Why is marketing automation an invaluable tool for businesses?

A:

Business consultants recommend marketing automation to businesses that need better marketing campaigns. The candidate knows that automation takes the stress off your company and saves money and time. He or she knows that automation systems make it easier to send out email marketing advertisements and monitor related conversion rates. Consultants show your workers how to use the software to attract leads and quantify the leads according to sales records. What to look for in an answer:

  • Experience with marketing automation
  • Knowledge of how to help companies get more out of the software
  • Skilled at providing training opportunities for workers
Example:

"Marketing automation helps businesses create marketing campaigns, update the content and gauge the success of each campaign. The systems make it easier to market a company to internet users."

Q:

Do you feel that updating information systems and technology integrations will streamline business services?

A:

Business consultants evaluate how your company's information systems collect and store data. Outdated integrations prevent your company from getting the most out of your resources. The candidate is familiar with new and emerging technology that is beneficial for your company. He or she researches how your company uses technology, and the consultant presents recommendations for new updates and integrations. The candidate provides a full plan for integrating new technology into your infrastructure. What to look for in an answer:

  • Experience in creating new technology recommendations
  • Knowledge of the latest technology and trends
  • Provides full-service training for all workers
Example:

"When improving business operations, new integrations enforce IT standards and prevent common errors for businesses. New integrations eliminate old practices that are no longer serving the company."

Q:

Why are VoIP telephony systems a better choice for businesses?

A:

Business consultants are familiar with VoIP and internet-based business services. He or she knows all the benefits of the telephony systems and how it helps your company if a disaster occurs. The candidate researches your company and its business needs before making recommendations for business phone systems. He or she knows that the right system must accommodate all your workers and give you an opportunity to scale your company in the future. What to look for in an answer:

  • Experience with VoIP telephony systems
  • Knowledge of beneficial VoIP products
  • Analytical skills needed to assess your business services properly
Example:

"VoIP is a more cost-effective telephony implementation that is portable, flexible and scalable. It gives companies more versatile phone systems with high-quality sound."

Q:

Do you believe that outsourcing business services are a cost-effective way to cut down overhead expenses?

A:

Business consultants recommend outsourcing business services to reduce overhead expenses. The candidate recommends a service provider that offers flat-rate fees instead of salary requirements. He or she understands that your company chooses the services you need and pay according to your needs. The candidate has connections with service providers who they trust to help your company free up capital for new business ventures or start-ups. What to look for in an answer:

  • Experience with outsourced business services
  • Connections with high-quality service providers
  • Skilled in identifying methods for controlling company expenses
Example:

"Yes, outsourced business services is a more cost-effective choice for reducing expenses, such as salary for extra staffing, financial services, IT requirements and marketing demands."

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