Case Manager Interview Questions

Case managers employed in social services investigate allegations of child abuse and neglect. The candidate can relate experience identifying common risks factors. Someone who has removed a child from the home due to abuse is familiar with warning signs and the child’s reaction during the assessment. What to look for in an answer:

• Experience in social and child protective services
• Knowledge of the signs of child abuse and/or neglect
• Experience removing children from risky home environments

Case managers conduct home studies to evaluate prospective mothers and fathers who want to adopt a child. The candidate must understand the legal guidelines and eligibility requirements that apply to adoption and act accordingly. See if they have met with parents and interviewed them using the state questionnaire and know how to evaluate the home and report findings to a supervisor. What to look for in an answer:

• Experience conducting home studies
• Knowledge of adoption laws and processing
• Proven ability to follow all applicable guidelines

Case managers employed through government agencies evaluate Medicaid applications for low-income families. They calculate income requirements according to household size and state guidelines. They complete insurance approval assessments, without skipping steps, and follow all relevant laws and regulations. They collect proof of income from applicants so your organization can determine eligibility. They also issue insurance cards after the applicant is approved for coverage. What to look for in an answer:

• Experience in evaluating Medicaid claims and applications
• Knowledge of Medicaid laws and procedures
• Experience in processing insurance claims

Case managers employed through social services have experience working with nursing home administrators when abuse or neglect is suspected. They schedule medical assessments for elderly patients who may have been mistreated, identify any physical evidence of abuse, then create reports outlining their findings. Their assessment helps your organization to identify a worker who injured a patient and keep the patient safe from further harm. What to look for in an answer:

• Experience with nursing home abuse or neglect cases
• Knowledge of relevant abuse or neglect laws
• Ability to request appropriate assistance when abuse is suspected

Case managers in medical facilities communicate with health-care providers to advocate for the welfare of patients. They present evidence of the effectiveness of a proposed course of treatment and explain how it could improve the patient’s condition. The right candidate has medical knowledge and has conducted extensive research before presenting a case. He or she can explain why a patient needs more effective treatment. What to look for in an answer:

• Experience in medicine or healthcare services
• Has created care plans for patients
• Has advocated to healthcare providers for patients’ rights

This question will help you see how the candidate behaves under stress and what level of care they offer to their clients. You can understand a candidate's priorities bases on their answer. Their dedication and responsibilities to clients evident within their answer will prove whether they are a good fit for your company. You'll want to look for a direct answer that shows consideration for others and the ability to empathize with patients.

The candidate's answer should emphasize:

• Dedication to quality care
• Focus on patient needs
• Critical thinking

An answer to this question could look like this: