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Case Manager Interview Questions

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  1. Why are home studies conducted for parents who want to adopt a child? See answer
  2. What are the eligibility requirements for parents applying for Medicaid for their kids? See answer
  3. How do you assist families who suspect that their loved one was abused at a nursing home? See answer
  4. Have you ever advocated for a patient to receive vital healthcare services? See answer
  5. What would you do if a patient needed your support towards the end of your shift? See answer
  6. When investigating abuse allegations, what risk factors do you assess?
  7. Do you have experience with community outreach?
  8. What are some methods you use to manage time?
  9. What are some boundaries that you feel need to be set as a case manager?
  10. What experience do you have working with people who are differently-abled?
  11. What do you consider to be the toughest aspect of this job?
  12. What steps do you take to evaluate the level of care your clients receive from other professionals? How do you help address issues?
  13. How do yo u manage stress from the demands of work?
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6 Case Manager Interview Questions and Answers

Q:

When investigating child abuse allegations, what risks factors do you assess?

A:

Case managers employed in social services investigate allegations of child abuse and neglect. The candidate can relate experience identifying common risks factors. Someone who has removed a child from the home due to abuse is familiar with warning signs and the child’s reaction during the assessment. What to look for in an answer:

  • Experience in social and child protective services
  • Knowledge of the signs of child abuse and/or neglect
  • Experience removing children from risky home environments

Example:

“I look for bruises and injuries, withdrawal, a fear of the parent and obvious signs of malnutrition, which are necessary factors to assess during an investigation.”

Q:

Why are home studies conducted for parents who want to adopt a child?

A:

Case managers conduct home studies to evaluate prospective mothers and fathers who want to adopt a child. The candidate must understand the legal guidelines and eligibility requirements that apply to adoption and act accordingly. See if they have met with parents and interviewed them using the state questionnaire and know how to evaluate the home and report findings to a supervisor. What to look for in an answer:

  • Experience conducting home studies
  • Knowledge of adoption laws and processing
  • Proven ability to follow all applicable guidelines

Example:

“I found that home studies are needed to establish that the applicant has a suitable home environment for the child. Parents are also evaluated to ensure their readiness and capability of caring for a child.”

Q:

What are the eligibility requirements for parents applying for Medicaid for their kids?

A:

Case managers employed through government agencies evaluate Medicaid applications for low-income families. They calculate income requirements according to household size and state guidelines. They complete insurance approval assessments, without skipping steps, and follow all relevant laws and regulations. They collect proof of income from applicants so your organization can determine eligibility. They also issue insurance cards after the applicant is approved for coverage. What to look for in an answer:

  • Experience in evaluating Medicaid claims and applications
  • Knowledge of Medicaid laws and procedures
  • Experience in processing insurance claims

Example:

“A child is eligible for Medicaid if their parents’ income meets the requirements for their household size, and the child is younger than 19.”

Q:

How do you assist families who suspect that their loved one was abused at a nursing home?

A:

Case managers employed through social services have experience working with nursing home administrators when abuse or neglect is suspected. They schedule medical assessments for elderly patients who may have been mistreated, identify any physical evidence of abuse, then create reports outlining their findings. Their assessment helps your organization to identify a worker who injured a patient and keep the patient safe from further harm. What to look for in an answer:

  • Experience with nursing home abuse or neglect cases
  • Knowledge of relevant abuse or neglect laws
  • Ability to request appropriate assistance when abuse is suspected

Example:

“I am aware of the value of medical assessments to help uncover evidence of nursing home abuse and know it is important to remove the abused patient from the facility pending a full investigation.”

Q:

Have you ever advocated for a patient to receive vital healthcare services?

A:

Case managers in medical facilities communicate with health-care providers to advocate for the welfare of patients. They present evidence of the effectiveness of a proposed course of treatment and explain how it could improve the patient’s condition. The right candidate has medical knowledge and has conducted extensive research before presenting a case. He or she can explain why a patient needs more effective treatment. What to look for in an answer:

  • Experience in medicine or healthcare services
  • Has created care plans for patients
  • Has advocated to healthcare providers for patients’ rights

Example:

“Yes, I always look at the person’s individual needs when assessing for the necessary care. I have called for better patient care whenever the existing treatment wasn’t effective, and a more beneficial treatment was available.”

Q:

What would you do if a patient needed your support towards the end of your shift?

A:

This question will help you see how the candidate behaves under stress and what level of care they offer to their clients. You can understand a candidate's priorities bases on their answer. Their dedication and responsibilities to clients evident within their answer will prove whether they are a good fit for your company. You'll want to look for a direct answer that shows consideration for others and the ability to empathize with patients.

The candidate's answer should emphasize:

  • Dedication to quality care
  • Focus on patient needs
  • Critical thinking

An answer to this question could look like this:

Example:

"As a case manager I am in a trusted position and often am one of the only people in a position to help clients with a variety of needs. As an advocate for my patients, I would stay and listen to their concerns and then address the needs before I leave for the day. Case managers are entrusted to provide care in both the physical and emotional form and my job is to certify that they have the best care, from myself as well.

I would offer some different approaches and options to help resolve the issue and discuss possible outcomes as well. Through dialogue, I would then understand their wants and process based on what the client has decided. The support I offer is holistic and does not end at a certain time. I would stay longer if needed, and show that I am dedicated to helping solve their problems as though they are my own."

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