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Cashier Interview Questions

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  1. In your opinion, how can a cashier provide excellent customer service? See answer
  2. How comfortable do you feel receiving money and counting back change as a cashier? See answer
  3. Being a cashier requires focus and attention to detail in order to prevent mistakes. How do you stay focused while on the job? See answer
  4. Why do you believe you can be a good cashier? See answer
  5. You receive a $20 bill for an order totaling $5.52. How would you add up the change? See answer
  6. Cashiers may have to process returns and determine if an item is eligible for a return based on the store’s policy. They should be prepared to explain their reasoning to customers and stay calm even if they get upset that they can’t make the return. This question helps the interviewer understand how an applicant might respond to a stressful situation where they had to either break store policy or risk making a customer angry.
  7. What POS software have you used in the past?
  8. Are you comfortable dropping money in the safe at the end of your shift?
  9. What would you do if a customer was holding up the line trying to have a conversation after you scanned their items?
  10. Are you able to help stock the aisles and re-shelve items?
  11. What would you do if you saw a coworker leaving with store merchandise?
  12. How would you respond if another cashier asked for your help while you had a long queue of customers waiting?
  13. When would you ask a customer for an ID if they tried to purchase an age-restricted item?
  14. Cashiers may encounter scammers who try to get free items or trick them into giving away money from the register. How would you prevent this from happening at your register?
  15. What strategies do you use to make sure the register count is correct at the end of your shift?
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6 Cashier Interview Questions and Answers

Q:

In your opinion, how can a cashier provide excellent customer service?

A:

Cashiers are customer-facing employees and for many businesses may be the only point of interaction between customers and the company. As such, they are responsible for being company ambassadors and must be willing and able to provide excellent service to everyone they interact with.

The answer an applicant gives to this question will help determine their customer service skills and whether they would be a good candidate as a customer-facing employee.

What to look for in an answer:

  • Friendly and approachable demeanor
  • An understanding of the importance of customer service
  • The willingness to go above and beyond

Example:

“I believe a cashier provides excellent customer service by engaging with each and every customer that they interact with. It’s their responsibility to ensure that a good impression of the business and its employees is made.”

Q:

How comfortable do you feel receiving money and counting back change as a cashier?

A:

The position of cashier involves cash handling, so a prospective employee must be comfortable with taking in and giving out money on a regular basis. Their honesty and integrity are also important, as is experience using a cash register.

An applicant should use this question as an opportunity to talk about previous cash handling experiences.

What to look for in an answer:

  • Mention of honesty and integrity
  • Experience handling money
  • Accuracy in managing cash register

Example:

“I have a couple of years of experience managing a cash register and have never encountered any shortages or other issues. I believe in the importance of handling money with integrity.”

Q:

Being a cashier requires focus and attention to detail in order to prevent mistakes. How do you stay focused while on the job?

A:

Mistakes at the cash register can be costly for a business, so it’s important for a cashier to be able to stay focused on the task at hand throughout the day. Because of the repetitive nature of managing a register, it’s easy to daydream and become lost in thought. An applicant must demonstrate the ability to stay focused on the details of each transaction.

What to look for in an answer:

  • Well-thought-out and concise response
  • Willingness to focus on the details
  • Understanding of the role of attention on preventing mistakes

Example:

“I make sure to stay focused on what I’m doing by giving my full attention to each customer I interact with. This way I can provide an excellent experience while preventing errors at the same time.”

Q:

Why do you believe you can be a good cashier?

A:

Although the position of cashier doesn’t require much training, employees must be willing to deal with long hours on their feet, potentially irate customers and routine work. This question will give you an idea of the motivation of your applicant, as well as any preconceived notions they might have.

What to look for in an answer:

  • Friendly individual who likes to work with people
  • Doesn’t mind routine work
  • Previous experience

Example:

“I’ve been a cashier before and I enjoyed it. I like being able to interact with new people all the time and have gotten pretty good at handling a cash register.”

Q:

You receive a $20 bill for an order totaling $5.52. How would you add up the change?

A:

Cashiers need to be able to handle money accurately and at a decent speed which means they need to have a good grasp on arithmetic and producing change. This simple question puts the applicant on the spot in the same way they would be while running the cash register. How they answer will give you a good idea about their math skills.

What to look for in an answer:

  • An accurate mathematical calculation
  • Being able to answer quickly
  • Using the least number of coins as change

Example:

“I would give them back a $10 bill, four $1 bills, a quarter, two dimes and three pennies for a total of $14.48.”

Q:

Cashiers may have to process returns and determine if an item is eligible for a return based on the store's policy. They should be prepared to explain their reasoning to customers and stay calm even if they get upset that they can't make the return. This question helps the interviewer understand how an applicant might respond to a stressful situation where they had to either break store policy or risk making a customer angry.

A:

A successful response should demonstrate:

  • Acknowledgment of the store's return policy
  • Respect for the customer
  • A calm and composed attitude

In an actual workplace situation, the employee's response would depend on how the customer responded to the store policy, but a good answer might look like this:

Example:

"If a customer attempted to return an item that I was certain we didn't sell, I would first ask the customer for a receipt to see if I could clear up any confusion by comparing the item name on the receipt to what they brought in. I would explain that our store didn't sell that item and we unfortunately couldn't process a return or exchange. I'd tell the customer that I was sorry for the inconvenience and understood their frustration, but would stay firm on the store policy."

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    Last updated: Apr 21, 2021