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Computer Technician Interview Questions

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  1. What is your troubleshooting process? See answer
  2. Describe your troubleshooting process. See answer
  3. In addition to dealing with problems quickly, you may be faced with a tight schedule or high workload here. How do you handle these volumes? See answer
  4. How do you approach a high volume of work? See answer
  5. Do you think it’s important to stay current on the latest trends and developments in the field of technology? Why?
  6. Communication with the end-user can be an important part of your job. Can you tell me about your process for explaining technical details clearly?
  7. What different desktop systems are you familiar with?
  8. How many years of experience do you have installing operating systems and what is the most important thing you have learned from it?
  9. Why do you want to work for this company?
  10. Can you detail your last tech project and what you found most rewarding about it?
  11. What do you do to keep up-to-date with new technologies in the industry?
  12. How comfortable are you with software distribution tools?
  13. When you have multiple projects and deadlines, how do you prioritize?
  14. Are you comfortable giving presentations or providing demos of websites to large groups?
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6 Computer Technician Interview Questions and Answers

Q:

Do you think it is important to stay current on the latest trends and developments in the field of technology? Why

A:

Advancements and trends in computer science and repair are nearly constant. You’ll want a computer technician that is able to stay ahead of the curve and always knows what works for successful results and what might be outmoded. This question helps you gauge how the potential hire feels about learning new things or training to enhance the technical skills they have developed already.

What to look for in an answer:

  • Willingness to train or adapt skills
  • Understanding that computer technology changes rapidly
  • Examples of current trends in computer science fields

Example:

“I think it is vital that computer technicians are always current with the trends. This helps us meet the needs of the end user.”

Q:

What is your troubleshooting process?

A:

This question gets at the specifics of the somewhat unique process your computer technician might use to solve complex computer problems at the office. The ideal technician will have a clear process and will know how to compartmentalize problems. You can look for candidates that give you specific examples of their troubleshooting process based on their prior experience.

What to look for in an answer:

  • Concrete steps in the technician’s process for troubleshooting
  • Excellent skills in organization and prioritization
  • Willingness to change processes if necessary

Example:

“I’ve dealt with a wide variety of issues that plague office computers. I can take you through my process for organizing and dealing with these issues.”

Q:

Describe your troubleshooting process.

A:

Your computer technician should be familiar with a variety of tools and programs they might use to address problems that come up on your office computers. They may be familiar with some of the common programs you use already, or they might have ideas for implementing tools that are on the cutting edge. This question tests the knowledge of the technician’s basic toolkit.

What to look for in an answer:

  • Examples of common computer programs or tools
  • Understanding of how these programs or tools work
  • Willingness to add new tools

Example:

“To keep systems running smoothly, I always research the latest updates before installing them as a way of anticipating critical bugs. I’m familiar with several of the basic electronic programs we use throughout the industry. In addition, I always carry my personal set of repair tools.”

Q:

In addition to dealing with problems quickly, you may be faced with a tight schedule or high workload here. How do you handle these volumes?

A:

You want a computer technician that can deal with each issue that arises quickly. In addition, it’s important that the potential hire be able to deal with the possible stress of a high volume of work without feeling overloaded. This question helps you gauge some of the ways the computer technician deals with professional anxiety and what steps they take to organize themselves.

What to look for in an answer:

  • Methods for dealing with work stress
  • Ability to organize time and work resources efficiently
  • Steps for prioritizing urgent technical issues

Example:

“I understand that some major computer issues will take precedence over minor problems that can wait. I have a system for logging and tracking these issues to stay organized. I also maintain a clear line of communication concerning how long troubleshooting will take.”

Q:

Communication with the end user can be an important part of your job. Can you tell me about your process for explaining technical details clearly?

A:

While it is important to hire a computer technician with the requisite skills for the job, you also want one that can communicate effectively with you and the people in your office. The technician may need to explain certain issues to the end users. It is possible they may need their help or input to fully resolve problems over the phone as well.

What to look for in an answer:

  • Effective interpersonal and communication skills
  • Willingness to work with others to solve problems
  • Ability to communicate steps without using jargon

Example:

“I understand that being able to walk end users through some of the technical processes is important. I explain things in clear, common terms.”

Q:

How do you approach a high volume of work?

A:

It is important to have a computer technician that can navigate multiple tasks successfully. In addition, it is important for a candidate to handle stress effectively while dealing with issues individually to not feel overwhelmed. The response to this question helps you understand how a prospective employee will handle stressful situations and how effective they will be with a high volume of work. You will be able to tell how well a candidate manages time and uses critical thinking to help complete tasks efficiently.

The candidate's answer should emphasize:

  • Ability to deal with stress
  • Good time management
  • Ability to analyze situations

An answer to this question could look like this:

Example:

"I work best when there are several tasks I need to complete because I like to focus on one thing at a time and move on to the next as soon as I complete something. Creating a list and crossing tasks off as I complete them helps me see I am making progress. I often have to pause what I am doing in order to help troubleshoot another issue that takes precedent over preparing for something like a presentation weeks in advance. I understand that many people depend on my work and expertise to complete their work and I take pride in helping others. Often I take the opportunity to teach others little tricks that they can do to help their systems run more effectively and their learning and self-reliance help me direct my attention to larger projects."

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