There's no software to download or meeting links for you to manage. Here's how it works.

Step 1

Post your job

Reach the world's largest pool of job seekers when you post on Indeed. As candidates apply, you can connect with them on the platform.

Step 2

Schedule a conversation

Our virtual interview experience is the default when you schedule time with your candidate.

Step 3

Connect with your candidate

When the candidate accepts your interview invite, you'll both get an email with a link to your video conference. Open the link to test your connection, and get started. It's that easy.

Get started

Dental Office Manager Interview Questions

Post a Job

  1. What experience do you have with dental billing codes and information management systems? See answer
  2. Do you have experience managing more than one employee in a dental office setting? See answer
  3. What dental office software are you familiar with and what is your current proficiency level? See answer
  4. What are some of the common tasks you completed in a dental office setting in your previous positions? See answer
  5. What dental office management certificates or degrees do you hold currently? See answer
  6. What preparation did you undergo to become a dental office manager? See answer
  7. What is your organizational approach for maintaining the records of dental office supplies?
  8. Did you ever have to deal with a difficult patient regarding a payment issue in the dental office? Describe the experience.
  9. What is your experience with communicating with insurance companies to verify if they cover a patient’s dental procedure?
  10. As a dental office manager, which management style suits you the best?
  11. What is your experience in coordinating patient treatment?
  12. Describe your experience with explaining complicated post-operative care instructions to a patient.
  13. Explain how you comply with HIPAA guidelines in storing patient records.
  14. What is your experience with using payroll processing systems?
Show more questions Show fewer questions

6 Dental Office Manager Interview Questions and Answers

Q:

What experience do you have with dental billing codes and information management systems?

A:

Dental office managers need to be able to enter dental billing codes quickly and seamlessly as patients are checking in or out of the office. While your company may have a separate employee who performs these duties, your dental office manager should also be familiar with your billing codes and information management system.

What to look for in an answer:

  • Familiarity with dental billing codes
  • Capable of performing all office duties
  • Understands your specific technology or demonstrates the capacity to quickly adapt to new systems

Example:

“After working at a dental office for five years, I am proficient in both dental billing codes and standard information management systems.”

Q:

Do you have experience managing more than one employee in a dental office setting?

A:

Someone applying for a dental office manager position should have excellent interpersonal skills and be comfortable performing a managerial role. An ideal candidate has experience overseeing at least two or more staff members in a dental office setting and has the ability to take personal initiative and act as a leader. He or she takes and gives directions effectively and stays abreast of industry standards and changes in order to communicate best practices and initiate procedural changes as needed.

What to look for in an answer:

  • Experience as a dental office manager
  • Has managed more than one employee and demonstrates leadership capacity
  • Understands how to delegate tasks and communicate with employees appropriately

Example:

“I have 10 years of experience managing a staff of five at a dental office, and I implemented vital changes to streamline business practices, saving the company both time and money.”

Q:

What dental office software are you familiar with and what is your current proficiency level?

A:

A professional dental office manager should demonstrate proficiency in using this type of software and have the ability to interpret and present the software to others. Best practices suggest that a candidate should have at least two years of experience using Dentrix or another standard dental office software program regularly in order to demonstrate the high-level of proficiency required in most dental offices.

What to look for in an answer:

  • Experience and training with dental office software
  • High proficiency in using Dentrix or other standard dental office software
  • Ability to problem-solve and initiative to fill in knowledge gaps when needed

Example:

“I have expert-level proficiency with Dentrix, and I used the dental office software for three years at my previous office.”

Q:

What are some of the common tasks you completed in a dental office setting in your previous positions?

A:

Common tasks performed by a dental office manager include managing the office budget, controlling expenses, coordinating staff meetings, marketing the practice, communicating with clients and managing payroll requirements. Office managers complete billing and bookkeeping-related tasks and provide reports to the dental practice owners. He or she supervises all administrative support workers and may provide customer service both in-person and online or on the phone. An ideal candidate demonstrates that they have knowledge of the job description and sufficient experience completing these and related tasks.

What to look for in an answer:

  • Experience with daily dental office practice tasks
  • Administrative management and customer service experience
  • Knowledge of responsibilities of a dental office manager

Example:

“As a dental office manager, I created a budget to cover expenses, coordinated meetings, and completed payroll duties. I was responsible for hiring and scheduling our part-time employees.”

Q:

What dental office management certificates or degrees do you hold currently?

A:

The most qualified dental office managers have completed a certificate program or obtained an associate degree in dental office management. Their formal training should include dental health and safety, bookkeeping, office technology, information systems, dental and/or medical terminology, and dental billing codes. Verification of the completion of an educational program and training indicates that the candidate has knowledge of vital office requirements and has invested in their professional career progression. Qualified staff will be more effective and will also be more satisfied on the job leading to reduced turnover at your office.

What to look for in an answer:

  • Formal dental office management training
  • Completion of certificate or associate degree program
  • Advanced knowledge of office procedures and job duties

Example:

“I completed an associate degree program in dental office management with an emphasis on dental terminology, billing codes, and dental health and safety.”

Q:

What preparation did you undergo to become a dental office manager?

A:

Dental office managers handle various administrative tasks in a dental office, oversee billing, supervise the dental staff and schedule appointments for patients. By asking this question, you can get an idea of the candidate's background, skills and competence to assist the dentist. An experienced dental office manager must be well-organized, able to interact and collaborate with diverse people and have excellent communication skills.

The candidate's answer should emphasize:

  • Ability to be organized
  • Professionalism
  • Good communication skills

A sample response could be something like this:

Example:

"I have a bachelor's degree in healthcare administration, which helped me get my first position as a dental office manager. I know how to use Excel and the Kronos HR software program, which has helped with billing and managing various administrative processes. Being well-organized is a must in this position, so I'm very diligent about maintaining office records and monitoring compliance with mandatory rules and regulations. I have also taken steps to improve my in-person and over-the-phone communication skills as I must frequently interact with patients, staff and various vendors."

Post a Job
Ready to get started? Post a Job

Explore Interview Questions by Title

No search results found