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Flight Attendant Interview Questions

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  1. How would you handle a passenger who refuses to comply with flight attendant instructions during takeoff and landing? See answer
  2. What would you do if someone afraid of flying started panicking? See answer
  3. What are the first things you would do in an emergency situation in the air? See answer
  4. What was your favorite flight experience? See answer
  5. What are your customer service strengths? See answer
  6. How have you resolved a challenging situation with a co-worker in the past? See answer
  7. Do you feel comfortable in new environments and situations? See answer
  8. If two two passengers were having a dispute over one seat, what would be your method for resolving the issue? See answer
  9. What do you already know about this airline and why would you like to work for us?
  10. Do you speak multiple languages?
  11. Have you flown as a passenger on one of our airlines before? Do you have any comments or critiques about the service you received by the cabin crew during that flight?
  12. Give us an example of when you went above and beyond to meet a client’s specific needs and provided outstanding customer service.
  13. How would you react to a passenger who’s impolite and makes unreasonable demands?
  14. How do you believe our airline stands out from others?
  15. What characteristics should a great flight attendant should have?
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8 Flight Attendant Interview Questions and Answers

Q:

How would you handle a passenger who refuses to comply with flight attendant instructions during takeoff and landing?

A:

Passengers who are unwilling to listen to flight attendants during the beginning and end of a flight put themselves and others at risk. The applicant should be able to remedy the situation without escalation. What to look for in an answer:

  • Conflict management skills for calming down passengers
  • Quick thinking during unexpected passenger confrontations
  • Good judgment when considering how to address passenger noncompliance
Example:

“I would repeat my instruction to the passenger, in case he/she misheard me due to cabin noise, and emphasize the consequences of disobeying a crew member. If the passenger still refuses to comply, I would seek assistance from other flight assistants. As a last resort, I would report the situation to the captain.”

Q:

What would you do if someone afraid of flying started panicking?

A:

First-time or anxious fliers may panic or get upset during takeoff, landing or in periods of turbulence. Flight attendants can make the experience less stressful through compassionate customer service. What to look for in an answer:

  • Empathy with the passenger
  • Positive ways to make the traveler feel more at ease
  • Good customer service skills to address passenger concerns
Example:

“I would first ask if the passenger was OK and if there was anything I could provide. I would reassure the traveler that anxiety while flying is common and give some tips for staying calm.”

Q:

What are the first things you would do in an emergency situation in the air?

A:

Flight attendants have an important role in managing in-flight emergencies. Look for answers that show the applicant’s ability to keep a level head in challenging situations and display leadership skills.
What to look for in an answer:

  • Calm and collected demeanor in in-flight emergencies
  • Snap decision-making during flight crisis
  • Ability to convey authority when directing passengers

Example:

“I would get my own oxygen mask on before assisting other passengers. I’ll double-check where the closest exit doors are and try to plan a few steps ahead so I can keep everyone as calm as possible.”

Q:

What was your favorite flight experience?

A:

Passionate people have a way of improving the experience of everyone around them. An applicant with a love of flying or aircraft can be a great asset. Look for answers that get detailed about the interviewee’s favorite parts of the journey.
What to look for in an answer:

  • Enthusiasm about planes and the flight process
  • Excitement about the flight itself
  • Passion for travel to other places

Example:

“My favorite experience was my first flight on a 747. It was only a short trip, but I could easily see why it gets the nickname ‘The Queen of the Skies.'”

Q:

What are your customer service strengths?

A:

Flight attendants spend most of their time interacting with passengers and seeing to their needs. Travel is a stressful experience for many people, so good customer service skills can help passengers relax and feel better about the flight. Look for answers that show the applicant cares about helping other people.
What to look for in an answer:

  • Creating a positive environment
  • Improving passenger satisfaction
  • Helping out when possible

Example:

“I do a great job listening to the passengers when they ask me questions, make a request or have a concern. I want to make sure I meet their expectations and understand their problems.”

Q:

How have you resolved a challenging situation with a co-worker in the past?

A:

The flight crew works in tight quarters for long hours, so you don’t want to bring in a flight attendant who can’t resolve interpersonal conflicts with other staff members. The applicant’s answer should display a willingness to compromise and understand the other person’s perspective.
What to look for in an answer:

  • Conflict management with flight attendants, pilots, marshals and other in-flight personnel
  • Willingness to compromise with in-flight staff during conflicts
  • Ability to put themselves in the shoes of the rest of the flight crew

Example:

“A miscommunication caused some friction between myself and another flight attendant. The meal got delayed due to my error, and passengers were getting frustrated with the other flight attendant. I owned my mistake, apologized to my co-worker and offered to talk to the upset passengers.”

Q:

Do you feel comfortable in new environments and situations?

A:

Experienced flight attendants may have the same set route, but those lower in seniority typically end up in many locations that the airline flies. Look for people who can adapt quickly to unfamiliar environments and are familiar with cultures outside their home country.
What to look for in an answer:

  • Flexibility in handling flight schedule changes, overnight hotel bookings and work availability
  • Broad understanding and respect of different cultures
  • Adaptability when handling basic tasks in foreign countries, such as ordering food or booking a hotel room

Example:

“I love landing in a new country and getting the chance to go to the local market. Everyone understands the language of food, even if I don’t speak the native language there.”

Q:

If two two passengers were having a dispute over one seat, what would be your method for resolving the issue?

A:

Flight Attendants are responsible for resolving problems that occur during the flight, so they should be ready to react quickly to properly deescalate certain situations. Asking this question gives you a better idea of their approach to these problems. You can also learn their strategy for quickly fixing the issue while also keeping all the other passengers safe and calm. Look for a candidate who provides a logical and reasonably fast response, as this tells you how quickly they can come up with creative solutions to complex problems.

Elements to look for in a candidate's response include:

  • Their ability to handle high-pressure and intense situations calmly and rationally
  • Their strategy for handling upset or impolite passengers
  • How strong their conflict resolution and communication skills are

Example of an effective answer:

Example:

"If two passengers were fighting over the same seat, I would politely ask both passengers to lower their voices out of respect for other travelers on board. I'd then ask them to calmly explain the situation and would look at both of their tickets to learn where each of their seats originally were to rid anyone of confusion. If a passenger is still unhappy about their seating arrangements, I would try to find an open seat that meets their preference. If there wasn't one available, I'd ask if anyone would be willing to trade with them. If no one is able to, I'd politely apologize to the passenger."

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