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5 Food Runner Interview Questions and Answers

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Q:

Could you explain a technique you have used that helps you ensure the order is delivered to the correct table?

A:

Food runners need a good memory and be detail oriented. This kind of question demonstrates a candidate’s ability to handle multiple orders and deliver the meals to the correct table. It can give you an idea of a candidate’s experience as a food runner, what methods work for them and if they can succeed at implementing those methods. What to look for in an answer:

  • Effectiveness of the method used
  • An understanding of food-runner responsibilities
  • Attitude towards serving

Example:

"One method that always works for me is checking where each table is located in the restaurant. When picking up the food from the kitchen, I normally memorize the seat number for each plate."

Q:

How do you manage working in a sometimes stressful restaurant atmosphere?

A:

A food runner knows that a restaurant environment can get busy, and the tempers of both staff and customers can fluctuate throughout a meal. This question can give you an idea of how a candidate deals with pressure in order to get the job done while providing excellent customer service. What to look for in an answer:

  • Actual experience working under pressure
  • Ability to handle stress
  • Demonstrates providing superior customer service

Example:

"I enjoy working in a challenging environment. I once had to take a double shift on a busy Saturday. I think that this kind of stress is good stress. It motivated me to serve each customer kindly and efficiently."

Q:

What would you do if you had a customer who wasn't happy with the food or service?

A:

This kind of question demonstrates the applicant's communication and customer service skills. A candidate applying for a food runner position will need good communication and problem-solving skills and good critical thinking in stressful situations. This kind of question will show you how the applicant reacts to a negative customer and if they can handle customer complaints well. What to look for in an answer:

  • Problem-solving skills
  • A candidate's positive tone
  • Critical-thinking skills

Example:

"I would actively listen to the customer and not get angry or upset. Remaining calm is an important step when dealing with a difficult customer. I will try to solve the problem on my own before turning to someone, like a manager, who is able to solve it."

Q:

What do you believe to be some of the most desired qualities in a food runner?

A:

As a food runner personally interacts with customers, you want an idea of what the candidate will be like if hired. This question tests the applicant's ability to recognize good qualities like efficiency, organization and a positive outlook. You'll also discover how enthusiastic the candidate is about the food runner position. What to look for in an answer:

  • Willingness to be a good food runner
  • An overview of the applicant's qualities
  • What they think is considered good customer service

Example:

"Some good qualities that I look for in a food runner include their ability to deliver the food to the right person, good customer service skills, a willingness to help and professionalism in tough situations."

Q:

What would you do if you have to interact with a negative co-worker as you're serving food to your customers?

A:

As the middleman between the kitchen and the customer, a food runner must demonstrate an ability to work well with others. This response can show you if this candidate may cause problems at work and their ability to deal with different personalities. Good communication skills are required for every food runner as they work in a team most of their shift. What to look for in an answer:

  • A positive tone
  • Good communication skills
  • The ability to avoid problems

Example:

"If I had a negative co-worker, I would try to find a way to address the problem before it gets worse. Most of the time, miscommunication causes negativity in the workplace."

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