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Housekeeper Interview Questions

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  1. In your opinion, what is the most important skill to have as a housekeeper? See answer
  2. Are you knowledgeable about the treatment of different appliances and surfaces? See answer
  3. Are there any particular cleaning products that you feel are superior to others? See answer
  4. Do you keep records of the necessary tasks completed daily, weekly and monthly in each client’s house? See answer
  5. Tell me about your least favorite cleaning job. See answer
  6. How do you demonstrate hospitality to your clients when preparing their rooms? 
  7. How do you maintain a client’s privacy when cleaning and organizing their personal items?
  8. What would you do if you accidentally broke one of your clients’ belongings while cleaning up?
  9. Do you have experience cleaning up hazardous materials?
  10. What would you do if you were cleaning a client’s room or home and someone claiming to be a friend asked to be let in?
  11. Do you prefer working as part of a team or alone?
  12. Being a housekeeper requires you to pay careful attention to detail and notice when things are out of place. Tell me about a time when being detail-oriented helped you at work.
  13. Are there any household chores you are not comfortable completing?
  14. How would you respond if a client complained of an allergic reaction to the detergent you used?
  15. How is housekeeping at a private residence different than housekeeping at a hotel?
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6 Housekeeper Interview Questions and Answers

Q:

In your opinion, what is the most important skill to have as a housekeeper?

A:

The ideal candidate should select a skill and stand by their decision. Housekeepers have many skills, such as having product knowledge and understanding different cleaning methods. Many housekeepers are required to clean multiple homes per day, so they must be quick to decide what must be done and have the ability to follow through with their plan. Focus on the candidate’s ability to make decisions quickly and why they selected a specific skill. What to look for in an answer:

  • Level of expertise with professional cleaning
  • Critical thinking skills
  • Applicant’s decision-making abilities
Example:

“Being able to multitask is the most important skill to have as a housekeeper. In my five years of housekeeping, I noticed that my ability to focus on multiple tasks at once improved with each year, and the strengthening of this ability improved my efficiency.”

Q:

Are you knowledgeable about the treatment of different appliances and surfaces?

A:

A housekeeper must be able to determine the material of a surface or an appliance as it is a critical part of properly cleaning an area. The ideal candidate should know what treatments to use as well as why that specific treatment is used on a surface. Does the applicant know how to clean stainless steel? In addition to selecting the right treatment, is the applicant aware of the proper technique for cleaning a specific surface? What to look for in an answer:

  • Ability to differentiate between types of surfaces and appliances
  • Experience using multiple cleaning techniques
  • Knowledgeable about cleaning treatments
Example:

“In my previous housekeeper position, I changed cleaning techniques and treatments whenever I went from working with glass, marble, stainless steel or wood. I also prefer to use treatments designed for the room I am working on, such as the bathroom.”

Q:

Are there any particular cleaning products that you feel are superior to others?

A:

Housekeepers work with cleaning products all day long. Many housekeepers have a preference for specific products for several reasons. Focus on why the applicant selects a particular cleaning product as it can tell you about certain rooms they enjoy cleaning. Do they prefer natural cleaners because they work on homes with children? Does the client prefer all-in-one cleaners for efficiency? Is the client willing to try new products? What to look for in an answer:

  • Confidence in oneself
  • Open-minded with the idea of trying new products
  • Applicant’s level of expertise cleaning specific areas of a home
Example:

“I find natural cleaners to be superior because they kill bacteria and provide an excellent shine without all the harsh chemicals. I have cleaned many homes of families who prefer a more natural product.”

Q:

Do you keep records of the necessary tasks completed daily, weekly and monthly in each client’s house?

A:

The ideal candidate will have excellent organizational skills and always be thinking ahead. Housekeepers often juggle multiple clients at once, so it is essential that the applicant has a system for maintaining records for their clients. Does the applicant use a cloud-based system, or does the applicant write everything down on paper? How often does the applicant provide this documentation to the client? What to look for in an answer:

  • Interpersonal skills
  • Excellent communication skills
  • Understanding of the importance of organizing client records
Example:

“In my last position, I would provide clients with a detailed report after each visit. I also use a cloud-based program to generate what needs to be completed on a daily, weekly and monthly basis for each of my clients.”

Q:

Tell me about your least favorite cleaning job.

A:

Housekeeping can be incredibly challenging. By the applicant explaining their least favorite cleaning job, they are showing awareness of the difficulties of being a housekeeper. Focus on why the cleaning job was the candidate’s least favorite project. Was it client-related, or was it related to the cleaning process? Was the candidate able to finish all of the tasks in the scheduled amount of time? An excellent housekeeper can thoroughly clean an area despite any challenges that arise. What to look for in an answer:

  • Demonstration of perseverance
  • Optimistic personality
  • Awareness of the difficulties of being a housekeeper
Example:

“I once had to clean a three-story home all by myself due to two members of my team calling out sick. Despite this setback, I was able to clean the home within the scheduled amount of time.”

Q:

How do you demonstrate hospitality to your clients when preparing their rooms?   

A:

Housekeepers are an important part of the hospitality industry and can make a big impact on customer satisfaction whether they are cleaning someone's home or hotel room. Taking extra care to present a welcoming environment can make the difference between standard and exceptional service. This question addresses a candidate's attention to detail and attitude about their housekeeping duties, allowing the interviewer to learn about the applicant's techniques for making a living space more comfortable. A successful answer will show the candidate's ability to succeed in the hospitality industry by emphasizing these main points:

  • Detail-oriented mindset
  • Anticipating the clients' needs
  • Consistency
Each candidate may have their own tricks and tips for showing hospitality to their clients, but here is one example of a strong response:
Example:

"Whenever I'm preparing a client's room, I try to think about the comfortable touches that I look forward to when I'm on vacation, like well-fluffed pillows, warm towels from the dryer, a mint on my pillow and convenient access to toiletries and other things I use every morning. Something as small as placing a client's slippers by their bedside can make a client feel more appreciated and taken care of. One of the things I enjoy doing is folding their towels and washcloths into a cute shape like a flower or a swan."

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