HR Manager Interview Questions

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This company wants to offer some benefits and perks to make sure our employees are satisfied. From an HR standpoint, what things should we implement? See answer
You may need to resolve disputes between some of our employees and members of upper management. What is the most effective way to do this? See answer
As an HR manager, you must stay current with compliance laws and a host of other things. What processes do you use to do this? See answer
Most companies have a sort of corporate culture that they foster. What does this mean to you, and how would you help this culture grow? See answer
What kinds of employee policies would you say are high-priority? Why are they important, and how would you draft them and maintain employee compliance? See answer
As an HR manager, did you ever have to handle an employee grievance? How did you investigate and resolve the issue? See answer
As an HR manager, what is your experience in working with employees from diverse backgrounds?
Can you explain how a company’s work culture can affect the performance of its employees?
As an HR manager, what actions would you take to improve your company’s brand image?
What is your experience in working with HR technology tools? Which are the ones that you use the most?
What is employee churn? What strategies would you adopt to reduce it?
In your opinion, what policies should our company implement to create a nurturing work environment?
Can you tell us about some training and development programs that you organized for your company’s employees?
As an HR manager, what recruitment strategy do you follow to find talented job applicants?

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6 HR Manager Interview Questions and Answers

Q:

This company wants to offer some benefits and perks to make sure our employees are satisfied. From an HR standpoint, what things should we implement?

A:

Part of the job of an HR manager is to take employees through any additional benefits they can receive at the company. They also make sure that every employee is getting any perks the company promised. This question can help you gauge what the prospective HR manager knows about employee satisfaction and how to maintain it for maximum efficiency and work ethic.

What to look for in an answer:

Understanding of what motivates people
Specific perks or benefits that can work for your company
Steps to implement any perks

Example:

“Regular bonuses and a few extra work holidays really help employees stay motivated, and it makes them feel like the company truly values them.”

Q:

You may need to resolve disputes between some of our employees and members of upper management. What is the most effective way to do this?

A:

One of the most important jobs that your new HR manager will have is resolving interpersonal conflicts that occur at the professional level. It is their job to take stock of a particular situation, see both sides of it and take care of the dispute. Ideally, the resolution should be to the satisfaction of both parties whenever possible. This question helps you gauge that skill.

What to look for in an answer:

Excellent problem-solving skills
Clear communication and interpersonal skills
Basic understanding of human psychology and ability to handle tempers flaring

Example:

“I would listen to each side of the dispute separately to understand each person’s point of view. I would work within company policy to resolve it.”

Q:

As an HR manager, you must stay current with compliance laws and a host of other things. What processes do you use to do this?

A:

HR managers resolve disputes, but part of their job is the basic protection of employees and the company. Your new HR manager needs to stay current with any laws or codes by which your company and its workers need to abide to ensure maximum safety and efficiency. A misstep could be costly for the company. Answers here gauge your hire’s organizational skills.

What to look for in an answer:

Processes to stay current with any laws
Ability to make sure company maintains compliance
Plan to update regulations as necessary

Example:

“I stay current using online social networks and official human resources sites often. If something changes, I take immediate steps to keep my company current.”

Q:

Most companies have a sort of corporate culture that they foster. What does this mean to you, and how would you help this culture grow?

A:

Your company might have a corporate culture built up over several years and centered around a particular set of professional values and goals. An HR manager needs to be familiar with the kind of corporate culture you have at your company and how to maintain or expand it. Answers here will give you an understanding of the hire’s personal outlook on these values.

What to look for in an answer:

Positive corporate values that form a work ethic
Ideas for maintaining these values
Process for expanding or improving these values

Example:

“I can see that your company values integrity, perseverance and loyalty. I can expand these values and use them to improve employee satisfaction rates.”

Q:

What kinds of employee policies would you say are high-priority? Why are they important, and how would you draft them and maintain employee compliance?

A:

HR managers are responsible for implementing various policies that can affect some of the day-to-day interactions between employees at your company. A good manager should be able to tell you what some of the most effective employee policies are and how they might integrate them into your company quickly. Answers here demonstrate the hire’s knowledge of human resources and company goals.

What to look for in an answer:

Ability to prioritize work policies in order of importance
Analysis of which policies benefit the company
Steps to implement policies

Example:

“Based on the kind of work you do here and your corporate values, I have some ideas for new policies that could benefit everyone.”

Q:

As an HR manager, did you ever have to handle an employee grievance? How did you investigate and resolve the issue?

A:

For HR managers, a quick resolution of employee grievances is essential to prevent things from escalating and ultimately affecting workplace morale and productivity. By asking this question, interviewers want to assess if candidates have the emotional intelligence to handle a variety of grievances and implement strategies to resolve them effectively. A talented HR manager will be observant about signs of discontent in employees and will know how to work with them to find acceptable solutions.

The candidate's answer should emphasize:

Keen observation
Ability to find the right resolution
Good communication skills

A sample response would be something like this:

Example:

"After receiving a workplace bullying complaint, I investigated it to assess its validity. That included making inquiries about the incident, gathering documented and eyewitness evidence, and speaking with the other party to get their side of the story. Then I arranged a formal meeting between the two parties, and we were able to resolve the problem amicably."

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