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Leasing Consultant Interview Questions

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  1. What kind of lodges and properties have you dealt with in the past? See answer
  2. Tell me about a time when you had to handle multiple move-ins on the same day. See answer
  3. What methods do you use to encourage renters to renew their lease? See answer
  4. How do you maintain confidentiality when handling a potential renter’s information? See answer
  5. Do you have experience using property management software as a leasing consultant? See answer
  6. Tell me about a time when you convinced a customer to rent a more expensive unit than initially intended.
  7. Have you ever promoted properties on social media or other online formats?
  8. What methods do you use to determine if a potential candidate is a good fit for your property?
  9. Describe your process for verifying a potential tenant’s application to your property.
  10. What would you do if a fire started in someone’s apartment during your shift?
  11. Do you use any technology or software tools to organize your properties and various tasks?
  12. Describe a time when you successfully convinced one of your tenants to renew their apartment lease.
  13. Tell me about a time when you had to resolve an issue with an angry or upset tenant. How did you handle this situation?
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6 Leasing Consultant Interview Questions and Answers

Q:

What kind of lodges and properties have you dealt with in the past?

A:

Leasing consultants work in a variety of different offices. The applicant’s answer to this question can help you understand the clients they have worked with and the kind of working knowledge they can bring to your business. The ideal candidate will have experience working at a variety of different places that range in cost. What to look for in an answer:

  • Level of expertise as a leasing consultant
  • Experience working with diverse groups of people
  • Interpersonal skills
Example:

“I have worked at upscale apartment complexes that cater to graduate students and families. I also have three years of experience working at a leasing office that provided fully furnished apartments to college students.”

Q:

Tell me about a time when you had to handle multiple move-ins on the same day.

A:

Leasing consultants try to find a time that works with the potential renter’s schedule and the office’s schedule; however, there are times when move-ins overlap. The ideal candidate will have experience dealing with multiple new renters within a short amount of time. The applicant’s response will allow you to gauge how well they do under pressure, their scheduling abilities and their communication skills. What to look for in an answer:

  • Strong communication skills
  • Calm demeanor
  • Ability to schedule meetings with potential renters
Example:

“At my last position, I had three renters wanting to move in on a Friday around 3 p.m. I was able to schedule each person thirty minutes apart to give enough time to interact and answer any questions.”

Q:

What methods do you use to encourage renters to renew their lease?

A:

An experienced leasing consultant is familiar with encouraging renters to renew their lease through marketing, emails and letters. Focus on the innovative and exciting ways the applicant encourages renters to renew their lease. Does the candidate throw community renewal parties? Does the leasing consultant offer discounts for those who sign their documents early? What to look for in an answer:

  • Proven track record of successful sales
  • Excellent negotiation skills
  • Creative marketing abilities
Example:

“One of my proven methods to encourage renters to renew their lease is to host renewal parties each season. I host a giveaway, provide food and have prizes at these events, which helps increase the turnout.”

Q:

How do you maintain confidentiality when handling a potential renter’s information?

A:

Leasing consultants are provided with confidential information every time a potential renter fills out an application. The ideal candidate will understand the importance of handling sensitive information with care and maintaining the security of such documents. Do they ask potential renters to verify their information over the phone before giving out apartment details? Focus on the methods that the applicant uses to ensure the individual’s privacy, such as shredding old applications or scanning documents onto a secure cloud-based system. What to look for in an answer:

  • Experience with handling sensitive files
  • Awareness of renter laws regarding privacy
  • Understanding of the importance of maintaining confidentiality
Example:

“To maintain confidentiality, I always ask callers to verify their details before I provide them with additional details regarding their application. I also take calls with potential renters in my office to ensure other tenants do not hear the conversation.”

Q:

Do you have experience using property management software as a leasing consultant?

A:

Many companies require leasing consultants to utilize property management software as it helps keep them up to date with the daily operations. From appointments to maintenance requests, these applications ensure that a leasing office runs smoothly and provides easy access to the complex’s social media accounts. The candidate’s response helps gauge how computer savvy they are, their knowledge of specific property management software and their willingness to learn new programs. What to look for in an answer:

  • Advanced computer skills
  • Experience using property management software
  • Willingness to learn new programs
Example:

“I have several years of experience using AppFolio, Propertyware and Hemline. I just began using SimplifyEm as I enjoy learning new property management software to help improve efficiency.”

Q:

Tell me about a time when you convinced a customer to rent a more expensive unit than initially intended.   

A:

Impressive leasing consultants should not only have great customer service abilities, but they should be strong salespeople as well. Tenants may arrive at properties thinking they want to purchase a less expensive unit. The leasing consultant must use their negotiation skills and professionalism to express confidence in each of the units on their properties to up-sell a customer on a larger apartment that could be a better fit for them. The candidate's answer should emphasize:

  • Customer service skills
  • Effective negotiation abilities
  • Strong industry and property knowledge
An answer to this question could look like this:
Example:

"I once had a couple interested in renting a one-bedroom apartment on our property. While showing them each of the one-bedrooms we had available, I asked if they had a lot of items to store. They answered yes, so I showed them a few two-bedroom apartments, which were more spacious. They enjoyed these options, but thought they were too expensive. I sat down with them and discussed how the two-bedroom unit had more closet and storage space than the one-bedroom, so they'd essentially save money on renting a separate storage unit."

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