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5 Logistics Specialist Coordinator Interview Questions and Answers

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Q:

What is your familiarity with logistics management software?

A:

Asking this helps you assess whether the candidate is familiar with the logistical program used in your organization. A logistics specialist coordinator should have experience with at least one major shipping and tracking application, if not more. What to look for in an answer:

  • Experience with a logistics software program
  • Comfort level using computers
  • The applicant's technical proficiency

Example:

"We used Kuebix TMS in my last job, but I am also familiar with ShippersEdge and NorthStar WMS."

Q:

In this logistics coordinator job, there may be times when you'll have to lift and carry packages up to 50 pounds, so are you comfortable doing this?

A:

While parts of the logistics specialist coordinator job involve sitting for periods of time, there are occasions when physical activity is necessary. The applicant should tell you whether he or she is capable of lifting and moving heavy packages. You'll be able to assess the candidate's physical strength and stamina with this question. You'll also be able to determine the applicant's experience with equipment like forklifts. What to look for in an answer:

  • Ability to lift and move heavy packages
  • Being comfortable walking around for part of the day
  • Experience with forklifts and other machinery

Example:

"I did have to distribute heavy packages in my previous role, although we utilized a forklift for larger items. I work out three times a week at my local gym, so I keep myself in shape as best as possible."

Q:

How would you handle a situation if an important shipment got lost?

A:

Sometimes, bad things happen in the workplace. You'll want the candidate to explain what he or she would do if faced with an unfortunate situation like a shipment getting lost. This question also helps you determine how responsible the applicant is at taking blame as well as their ability to get a grasp on a problem and quickly find a solution. What to look for in an answer:

  • Capacity to handle a stressful situation
  • Problem-solving skills
  • Ability to take blame if needed

Example:

"If the shipping error was my fault, I would own up to it right away rather than try and hide it. I would then use the system to track the package and find out what happened to it while it was en route."

Q:

Being a logistics specialist coordinator means you'll have to take charge at times, so how comfortable are you as a leader?

A:

The coordinator works with the operations manager but at times may need to provide leadership in the absence of the department head or as directed. The applicant must be comfortable in a managerial role and should have real-world experience with this. What to look for in an answer:

  • Experience in a managerial role
  • Comfort level with giving orders
  • Being able to handle a diverse team

Example:

"At my last employer, my supervisor was out on maternity leave for three months, so I ended up acting as the head of our shipping and receiving department during that time. I found that I enjoyed the role as leader and that I got to know my teammates in a whole new way."

Q:

How would you handle a situation where several delivery drivers arrive around the same time to drop off their shipments?

A:

At times, a company's shipping and receiving center can get quite hectic. Delivery drivers don't want to have to wait around at a location when they have a schedule to keep and other shipments to make. Asking this of the candidate lets you assess their organizational skills as well as their ability to keep calm when chaos is breaking out. What to look for in an answer:

  • Organizational skills
  • Ability to prioritize
  • Capacity to remain calm

Example:

"I have had to deal with situations like this many times, in fact. The best approach is to process each delivery in order of arrival. If I had a driver who was belligerent, I would calmly explain that while I understood their need to get going, I also had a responsibility to process each delivery as per company protocol. If that didn't work, I'd refer them to my manager."

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