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Maintenance Technician Interview Questions

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  1. How have you been improving or practicing your skills to stay relevant in the maintenance industry? See answer
  2. How important are safety regulations and following safety guidelines to you while on the job? See answer
  3. What is your preferred method of diagnosing problems during a maintenance check? See answer
  4. What would you do if there was a maintenance issue you couldn’t solve? See answer
  5. Why is it important to keep accurate records about your clients and their service history and how do you maintain these documents? See answer
  6. Relating to the customer service aspect of a maintenance technician’s job. How do you tend to deal with overly cautious or nosy homeowners you’re working for?
  7. What would you do if a maintenance call took longer than expected and you were going to miss the window for providing service to another client?
  8. Do you have experience going on emergency calls?
  9. What strategies do you use to perform a thorough and accurate inspection?
  10. Describe the method you use to give clients a quote for a certain repair or service.
  11. What would you do if you discovered a recalled piece of equipment while performing a service?
  12. Are you comfortable working in tight spaces to properly complete maintenance tasks?
  13. How do you learn to operate and repair new pieces of equipment?
  14. Are you able to interpret diagrams and complex manuals to diagnose a problem or complete a repair?
  15. How would you train a new maintenance technician about best practices and safety standards on your team?
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6 Maintenance Technician Interview Questions and Answers

Q:

Relating to the customer service aspect of a maintenance technician’s job, how do you tend to deal with overly cautious or nosy homeowners you’re working for?

A:

The homeowner who just won’t let you work for fear of something being ruined more than it already is can be a difficult but strangely common thing for maintenance technicians. A good candidate should be able to work despite these issues while being able to assuage the fears of a client.

What to look for in an answer:

  • Consideration for the feelings of others
  • High level of focus on tasks at hand
  • Good communication and customer service skills

Example:

“It can be frustrating when a client just won’t let you get the work done. I’ve found that explaining what you do as you do it usually keeps them from trying to interrupt or stop you. It’s a bit of a hassle, but not being allowed to touch the area that’s broken is a much bigger one.”

Q:

How have you been improving or practicing your skills to stay relevant in the maintenance industry?

A:

Staying current on new developments is important in any industry but especially in the maintenance field where new technology and techniques can save a lot of time and money. While not as explosive as the tech industry, maintenance technicians should still be on the lookout for ways to improve through training and education. What to look for in an answer:

  • Up-to-date knowledge of the industry
  • Proactive attitude toward work
  • Examples of continued learning activities within the last year

Example:

“I’m always trying to brush up on my skills. Sometimes, I’ll go to workshops for skills such as electrical work or woodworking to help me stay on top of things. I also recently completed a course to earn my building maintenance certification.”

Q:

How important are safety regulations and following safety guidelines to you while on the job?

A:

Safety is no laughing matter, especially for maintenance personnel. One wrong move could grievously injure someone or destroy a property. Obviously, any candidate worth hiring should feel strongly about safety and be committed to following the guidelines set forth by both government bodies and the people they work for. What to look for in an answer:

  • Commitment to following safety protocol
  • Ethical and honest behavior
  • Good common sense

Example:

“Safety is very important to me. I try to follow the guidelines given to me as closely as possible and review them if there’s anything that might make me question the tasks I need to do. Additionally, I always make sure to conduct myself in a safe manner while doing checks.”

Q:

What is your preferred method of diagnosing problems during a maintenance check?

A:

Figuring out what’s causing a problem is about half the work of a maintenance technician. Candidates should preferably employ a varied means of diagnosing issues ranging from drawing on past knowledge to talking to the people involved to get a clear idea of what’s wrong. This avoids wasting time and money making repairs that don’t solve the problem at hand. What to look for in an answer:

  • Good communication and listening skills
  • Willingness to look for new solutions and unexpected causes
  • Adaptable and varied maintenance techniques

Example:

“I try not to stick too closely to any one technique. Even when a maintenance request is submitted, I like to talk with the person in question to get their lay of the land. This is definitely important if something that wasn’t listed on the report popped up since it was submitted.”

Q:

What would you do if there was a maintenance issue you couldn’t solve?

A:

Failure tells you a lot about a person. Being able to gauge a candidate’s ability to deal with a problem they can’t solve will give you an idea as to how efficiently they’re actually able to work. After a certain point, it becomes clear that help is needed. Finding someone who can admit that is key. What to look for in an answer:

  • Humility and the ability to admit mistakes
  • Willingness to collaborate with others
  • Concern for a customer’s issues

Example:

“When I encounter a problem that I’m not solving or not able to solve in a timely manner, I have to be upfront with the client about it. How difficult the problem is will influence where I go next, but it usually involves calling in help for a second opinion.”

Q:

Why is it important to keep accurate records about your clients and their service history and how do you maintain these documents?

A:

Maintenance technicians rely on past data and records about various pieces of equipment to help diagnose issues, set maintenance schedules and recommend repair or replacement options. Successful maintenance technicians understand how to keep accurate, organized records that they can share with their team to provide consistent service, even if the initial maintenance technician was not available to help a client for any follow-up. Interviewers can use this question to determine if candidates are organized enough to manage customer accounts.

These elements of a good answer address the main reasons for keeping accurate documents:

  • Attention to detail
  • Routine updates
  • Maintaining customer relationships

This sample response successfully represents the candidate's ability to manage data and commitment to keeping track of each client's maintenance history:

Example:

"It is easier to provide excellent customer service when I go into a job already knowing details about the building, equipment and client. I make notes in a client's account at the end of every maintenance visit, making sure to date each of my entries so myself or another technician can track the timeline of various services. I also track when and how we receive payment to make sure that everyone on the team understands the status of the account."

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    Last updated: Apr 21, 2021