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Medical Office Manager Interview Questions

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  1. What kind of professional development have you undertaken within the last year? See answer
  2. What would you say best describes your style of management? See answer
  3. When the higher-ups want you to begin implementing a new policy for staff, how would you go about doing that? See answer
  4. What is your preferred process for training new employees at the office? See answer
  5. How do you prioritize your work as the manager in a medical office? See answer
  6. Tell me about a situation where you handled a dissatisfied patient. How did you manage the situation? See answer
  7. A medical practice has several healthcare professionals and administrative staff. How will you manage each professional to ensure they are motivated and maintain a harmonious relationship in the office?
  8. How do you create and maintain a positive patience experience?
  9. What are the attributes of an exemplary medical office manager?
  10. Do you have experience with budgeting? What is the largest budget you have created and managed?
  11. How will you help us reduce administration time and inefficiency if employed?
  12. Have you ever mismanaged a patient’s confidential information? What steps did you take to ensure such breaches do not occur in the future?
  13. List the common administrative software used in medical administrative practices.
  14. From the job description, what will you be doing on a day-to-day basis if we employ you?
  15. What do you like most about this job?
  16. Why should we choose you over other candidates for this job?
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6 Medical Office Manager Interview Questions and Answers

Q:

What kind of professional development have you undertaken within the last year?

A:

The medical field is constantly changing, so employees who work in the field must do the same if they want to stay relevant. Candidates for medical office management positions should be as up to date as possible when it comes to new medical science and discoveries in the industry, especially as it relates to the type of office they’ll be working in. What to look for in an answer:

  • Up-to-date knowledge of the medical field
  • Ongoing commitment to learning
  • Specific examples of continuing education that’s been undertaken
Example:

“Just last month, I completed the MOS Master certification. Near the beginning of the year, I also became a PAHCOM Certified Medical Manager. In my free time, I tend to read up on various medical breakthroughs in different scientific journals and news websites just to stay up to date on what’s happening.”

Q:

What would you say best describes your style of management?

A:

Learning the preferred way of operation for a management candidate is always important. Given the large amount of responsibility a medical office manager has, good candidates will display competent leadership ability while also knowing when and how to delegate responsibility. They should be adaptable and able to react well to change and stressful situations. What to look for in an answer:

  • Adaptability and perseverance
  • Leadership qualities and comfort with teamwork
  • Ability to cope well with stress
Example:

“I try to be involved with many things while running an office, but I’m always careful not to stretch myself too thin. For both my sake and for helping team members grow, I try to delegate responsibility where possible. This helps us all to share the burden of working in the medical field and get things done more efficiently.”

Q:

When the higher-ups want you to begin implementing a new policy for staff, how would you go about doing that?

A:

Policy changes for the office aren’t unusual. Gauging how a candidate plans to handle these types of situations is a good measure of how they’ll behave in other management capacities. You’ll want to look for aspects like professionalism and open communication for the sake of ensuring that staff members are all on board before the changes actually happen. Tact in how changes are rolled out is also good. What to look for in an answer:

  • Professionalism and good communication skills
  • A helpful attitude and a willingness to remind others
  • Good judgment and decision-making skills
Example:

“If I’m informed that a new policy change will begin affecting the office in the near future, I’d likely break it to staff during an office-wide meeting. After that, I’d follow up with reminders during the time leading up to the change with another office-wide announcement on the day that the changes finally go into effect.”

Q:

What is your preferred process for training new employees at the office?

A:

A good manager knows how to guide new employees while also letting them learn on their own. In that way, a medical office manager will need to be able to balance personalized training with their responsibilities as management at the office. Candidates should display a willingness to assist in the learning of others without focusing too much on that single task. What to look for in an answer:

  • Strong teaching skills and a personable attitude
  • Dedication to helping others succeed
  • Ability to inspire independence and growth in others
Example:

“When new staff is being brought on board, I would want to meet them personally at orientation and help in easing them into the routine. However, they would learn better by shadowing others related to their positions. I would still like to impress upon them that they could look to me for guidance if necessary.”

Q:

How do you prioritize your work as the manager in a medical office?

A:

Office managers typically have a lot on their plate, doubly so for those in the medical field. Depending on the medical facility, the manager might have to deal with emergencies or multiple tasks on a tight deadline. A candidate will be able to juggle their many responsibilities without becoming overwhelmed while also being able to assist others below them in their work. What to look for in an answer:

  • Attention to detail and organizational skills
  • Good planning and scheduling skills
  • Ability to prioritize efficiently
Example:

“In general, I tackle time-sensitive tasks first, especially those involving critical procedures. After that, I try to check in with staff to see how their work is coming along. Then, I look to see what responsibilities I have left in the day.”

Q:

Tell me about a situation where you handled a dissatisfied patient. How did you manage the situation?

A:

Medical office managers have to deal with several patients every day and some of them will be unhappy about the quality of service. This question can help interviewers gauge a candidate's management style, customer service skills and ability to resolve conflicts. A skilled medical office manager candidate will be able to handle any patient or client in any situation and their answer should reflect real-life examples of managing people in a tense atmosphere. A candidate's answer should emphasize:

  • Conflict resolution skills
  • Excellent persuasion skills
  • Good communication skills
Example:

“As a medical office manager, my primary duty is to ensure that patients get the most quality healthcare. If a patient is not satisfied with our service, I will make sure I do everything in my capacity to make them happy and keep their business with our practice. This can be achieved through persuasion, offering discounts and refunds and many other strategies.”

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