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Night Auditor Interview Questions

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  1. You’re in the middle of auditing the guest ledger when a guest walks in right as the phone rings. How do you balance these tasks? See answer
  2. Do you have any experience using software to audit hotel finances or managing hotel scheduling? See answer
  3. Would you be comfortable cleaning the lobby, preparing buffets or doing other tasks unrelated to auditing and front desk service? See answer
  4. Can you tell me about any education and training you have that makes you certified to be a night auditor? See answer
  5. What would you do if you overheard a co-worker speaking to a guest in a rude or offensive manner? See answer
  6. What is one of the most challenging aspects of being a night auditor? See answer
  7. What are some methods you use to help you balance your personal life while working a night shift?
  8. Can you recount a stressful situation you have encountered as a night auditor, and explain what you did to resolve it?
  9. What interests you about working for our company?
  10. What primary skills do you think are most important for a night auditor to be successful and why?
  11. How comfortable do you feel helping guests who speak a different language and what are some steps you take to overcome language barriers when communicating with others?
  12. Can you detail the prior experiences that qualify you to be a night auditor?
  13. Can you tell me about a time you had a conflict with a colleague and what you did to try to resolve that conflict?
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6 Night Auditor Interview Questions and Answers

Q:

You’re in the middle of auditing the guest ledger when a guest walks in right as the phone rings. How do you balance these tasks?

A:

Use this question to gauge the night auditor’s ability to juggle multiple tasks. Putting them in this scenario lets you judge their time management skills. You can see how they would handle a busy situation and find out whether they can be diplomatic in customer service settings. This question also lets you learn a little about the type of tasks the candidate will prioritize. What to look for in an answer:

  • Strong time management capabilities
  • Good judgement in prioritizing tasks
  • Politeness when interacting with customers

Example:

“I’d politely ask the caller to hold and help the guest in the lobby. Then, I’d finish the call before going back to auditing.”

Q:

Do you have any experience using software to audit hotel finances or managing hotel scheduling?

A:

This question will tell you all about the candidate’s familiarity with hotel management software. It is always helpful if you can find someone who has worked with the software your hotel runs because you do not have to teach them a new program. Their answer provides insight into how comfortable they feel using software to manage all the complexities of being a night auditor. What to look for in an answer:

  • Awareness of how software helps a hotel run
  • Ability to learn how to use new software
  • Familiarity with accounting software

Example:

“I’ve used eZee FrontDesk before, which was helpful with shifting fees to reflect seasonal rates. I also have experience managing reservations with Ramesys Hotel.”

Q:

Would you be comfortable cleaning the lobby, preparing buffets or doing other tasks unrelated to auditing and front desk service?

A:

At most hotels, night auditors are expected to fill in with other tasks when their main duties are finished. If you want a night auditor who can fulfill these roles, this question helps you to see if the candidate is the right fit for the position. Their attitude when you ask this question will hep you to figure out if they feel overqualified for the position. What to look for in an answer:

  • Open and friendly body language
  • Positive outlook to performing duties
  • Past experience doing similar tasks

Example:

“Sure, I’d be fine with that. At my old job, I used to straighten up the lobby when I wasn’t busy.”

Q:

Can you tell me about any education and training you have that makes you certified to be a night auditor?

A:

Though most night auditing positions do not require any specific certifications or licenses, it is still a good idea to ask this question. Asking the night auditor candidate about their education and training lets you be sure that they really know how to audit a hotel’s books. Before you trust someone with these important financial matters, use this question to find out about how they learned their knowledge. What to look for in an answer:

  • Confidence in auditing skills
  • Concise list of relevant training
  • Knowledge of skills needed to be a night auditor

Example:

“I’ve completed the night auditor coursework at my local community college and have taken a few classes in hotel management software training.”

Q:

What would you do if you overheard a co-worker speaking to a guest in a rude or offensive manner?

A:

Use this question to make sure a night auditor candidate would be capable of interacting with their co-workers in a professional manner. This type of question can help you to see if they would do well in a supervisory capacity since many night auditors act as an informal manager for other employees. It also lets you figure out whether the person can provide excellent customer service. What to look for in an answer:

  • Strong desire to give hotel guests a pleasant experience
  • Tact when interacting with co-workers
  • An ability to supervise others

Example:

“I would find another task for the co-worker and go diffuse the situation with the customer. Later, I’d encourage the co-worker to be more polite and give some tips for dealing with such situations in the future.”

Q:

What is one of the most challenging aspects of being a night auditor?

A:

This question is an important one to ask because it will reveal how the candidate views him or herself as an employee and shows self-reflection. It can help you understand their qualifications more clearly and even foresee any training they might need if hired. How effectively they communicate will be revealed through their answer and their attitude as reflected in their language will help you see how they feel about obstacles.

The candidate's response should emphasize:

  • Effective communication skills
  • Ability to face challenges positively
  • Self-reflection with a willingness to improve

An answer to this question may look something like this:

Example:

"I find the position of night auditor to be very fulfilling. I like to focus on the task at hand and I think it is important to be very thorough while auditing. I have taken many courses to help hone my skills and have years of experience with the software. The one aspect I always struggle with is the silence that night work can entail. I am social by nature and enjoy helping and interacting with others. So when a guest does need something, I welcome the opportunity to interact and be of assistance."

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