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Optician Interview Questions

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  1. You’ll be working as one of many professionals we employ in related fields. What is the difference between an optician, an optometrist and an ophthalmologist? See answer
  2. I’d like to know a bit about your prior experience. Can you take me through some of the typical duties of an optician? See answer
  3. Can you please explain to me what is the difference between bifocal and progressive lenses and their uses? See answer
  4. Let’s say you had a customer that wanted to get fitted for contact lenses. How would you help determine if this is a good choice? See answer
  5. You’ll have to use a variety of special equipment during your time as an optician. Can you tell me a bit about some equipment you have used before? See answer
  6. You are struggling to meet a sales quota in the shop and a customer arrives but is not sure about the right product to buy. What will you recommend? See answer
  7. Tell me about a time you went above normal duties to help a patient. Why did you help the patient and how did it improve the patient’s condition?
  8. How do you work with a new patient?
  9. What is your experience with practice management software? Which EHR software do you prefer?
  10. If you made errors when fitting a pair of glasses, how would you correct the mistake?
  11. Tell me how you will help improve our customer service if you join our practice.
  12. What do you know about inventory management? Are you familiar with any inventory management software?
  13. Do you have experience working with children and senior citizens? How do you adjust your process to accommodate these groups?
  14. List five basic equipment commonly used in a practice.
  15. What complications can arise from the use of contact lenses? How can you prevent them?
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6 Optician Interview Questions and Answers

Q:

You’ll be working as one of many professionals we employ in related fields. What is the difference between an optician, an optometrist and an ophthalmologist?

A:

It’s a good idea to make sure the potential candidate understands their job and how it might differ from similar work in the field. You can start with this soft question as a way to get to know the potential optician, what they know about their profession and the industry at large and how they feel personally about the work. What to look for in an answer:

  • Specific differences between the fields
  • Knowledge of and passion for the job
  • A brief overview of what an optician does
Example:

“As an optician, I don’t perform primary vision care or prescribe medications the way an optometrist can. Ophthalmologists can treat many eye diseases and perform eye surgeries. I am responsible for designing and fitting frames for customers.”

Q:

I’d like to know a bit about your prior experience. Can you take me through some of the typical duties of an optician?

A:

Although some training in the field is not out of the question, your ideal hire should already have prior experience or knowledge regarding the typical duties of an optician. You can use this question to see how much they know and how much of that knowledge they’ve turned into actual experience. What to look for in an answer:

  • Typical tasks an optician might perform
  • Confidence in oneself
  • Level and range of experience
Example:

“Some of the things I’ve done previously and can bring to this job are helping customers select frames that fit their faces, preparing work orders for fabricating lenses and measuring or fitting frames according to a prescription.”

Q:

Can you please explain to me what is the difference between bifocal and progressive lenses and their uses?

A:

Opticians will deal with several kinds of customers with different needs. A qualified professional in this field needs to be able to ascertain the individual needs of people who come in the door and make recommendations for lenses. Understanding some of the main types of lenses available and their uses tests the potential hire’s knowledge. You can also use this question to check their process for recommendations. What to look for in an answer:

  • Knowledge of different lens types and how they work
  • Ability to make recommendations to customers
  • Analytical thinking skills
Example:

“Customers will use bifocal or progressive lenses in essentially the same manner. However, the latter type has several focal distances that adjust with your changing vision. This feature allows progressive lenses to adapt quickly. On the other hand, vision through bifocals is a bit clearer. I would determine what is best based on a customer’s needs.”

Q:

Let’s say you had a customer that wanted to get fitted for contact lenses. How would you help determine if this is a good choice?

A:

Many people want to wear contact lenses instead of glasses. There are occasions where this might not be the best choice. Using the question, you can gauge the potential optician’s more detailed knowledge of the job and many factors surrounding it. They should be able to come up with some reasons why they would not recommend contacts to everyone wanting them. What to look for in an answer:

  • Understanding of what impacts recommendations
  • Knowledge of why not everyone is suitable for contacts
  • Good communication skills
Example:

“A lot of people prefer contacts to eyeglasses. However, they aren’t the safest choice for everyone. As an optician, I would tell them that anyone working in an industry that is prone to a lot of debris or who has dry eyes should avoid contacts.”

Q:

You’ll have to use a variety of special equipment during your time as an optician. Can you tell me a bit about some equipment you have used before?

A:

Opticians need to be proficient in several machines in order to do their jobs effectively. You’ll want a candidate who has a clear understanding of some of the basic optometry equipment they will be using and can tell you about it. This points to a potential hire with prior experience and a good head for technical skills. What to look for in an answer:

  • Specific examples of common optometry equipment
  • Aptitude for problem solving
  • Ability to use various devices with skill
Example:

“I’ve received hands-on training for several machines in the field. I can use chemical solutions for cleaning, bracing tools, screwdrivers for small parts on glasses, and lensometers to check the properties of individual lenses.”

Q:

You are struggling to meet a sales quota in the shop and a customer arrives but is not sure about the right product to buy. What will you recommend?

A:

Besides providing optical services, opticians must also be good at customer support and always look out for clients' best interests. This question can help interviewers identify candidates who are ethical and have good customer service skills. A skilled optician candidate's answer should demonstrate empathy, good customer relations and professionalism. A candidate's answer should emphasize:

  • Good customer service skills
  • Professionalism
  • Sales skills
Example:

“As an optician, I have a professional duty to deliver high-quality care to patients and customers. While sales quotas are important, I must also ensure that I recommend products that will best serve the customers' needs, even if it means less revenue for the practice. If we satisfy the customer, they're more likely to become loyal and bring more business to us.”

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