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Practice Manager Interview Questions

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  1. What leadership style do you use when you are managing a practice? Can you give examples of how you set the tone for an office? See answer
  2. What do you do when you encounter a problem employee at your practice? See answer
  3. What do you do when you have to integrate a new physician into the practice? See answer
  4. What do you do to keep costs under control in the practice that you manage? See answer
  5. Can you name a mistake that you made while managing a practice and describe how you handled it? See answer
  6. Tell me about your strengths and how they make you the ideal candidate for our practice.
  7. Describe the qualities of an exemplary leader in a medical practice.
  8. Tell me about a time when you handled a dissatisfied patient. What strategies did you use to manage the situation?
  9. What’s your take on the role of technology in the future of healthcare? How can technological solutions improve our practice’s service delivery and patient satisfaction?
  10. Tell me about strategies you will use to identify inefficiencies and improve productivity in our practice.
  11. How will you overcome the challenge of managing different medical and non-medical professionals in our practice?
  12. Based on what you read in the job description, what will a typical day be like as our practice manager?
  13. Do you have any HR experience? Have you ever hired or trained new staff?
  14. What is your greatest weakness as a manager and what are you doing about it?
  15. What qualities set you apart from other candidates?
  16. Do you have experience with inventory management? What steps will you take to ensure medical and office supplies are always available in our facility?
  17. What do you think about working during the weekend and public holidays?
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6 Practice Manager Interview Questions and Answers

Q:

What leadership style do you use when you are managing a practice? Can you give examples of how you set the tone for an office?

A:

The practice manager is the figurative coach of the office. You will want someone who can lead the office and handle as many issues as possible without needing the physician’s time. The practice manager should be able to supervise all of the non-physician personnel and provide direction for the practice. You are looking for evidence that they have given some thought to what type of a manager they are. What to look for in an answer:

  • Proven ability in managing a practice
  • Ability to articulate management philosophy
  • Understanding of how each employee fits in

Example:

“I make sure to manage a practice in an inclusive manner that lets everyone know that they have a role while maintaining professionalism.”

Q:

What do you do when you encounter a problem employee at your practice?

A:

One of the most valuable functions that a practice manager performs is their management of the employees at the practice. Sometimes, there is a staff member that either is not doing their job properly or has a problem attitude. How the practice manager deals with the situation will impact the morale and cohesiveness of the team. You are looking for someone who will keep problems from spiraling out of control. What to look for in an answer:

  • Management experience handling personnel issues
  • Ability to remain firm and diplomatic
  • Ability to remain calm when challenged

Example:

“I try to reach out to problem employees to resolve an issue peacefully, but I will not hesitate to discipline the worker when necessary.”

Q:

What do you do when you have to integrate a new physician into the practice?

A:

The practice manager is often the institutional memory and knowledge in the office. When there are new physicians who join the group, they will need someone to get them up to speed on how things are done in the practice. Most likely, this task will fall to the practice manager since they are the ones who are familiar with all aspects of the operation. You need someone who can communicate well. What to look for in an answer:

  • Experience working with a wide variety of physicians
  • Organizational skills and ability to present information clearly
  • Evidence of deep knowledge of their practice

Example:

“I always make sure that I keep a file that has extensive information on the practice so that the physician has it at their fingertips. I’m ready to assist should the new physician need any help settling in.”

Q:

What do you do to keep costs under control in the practice that you manage?

A:

Physicians are often too busy with their day-to-day jobs to worry about budgeting. This job may fall to the practice manager. The candidate must strike a balance in trying to reduce costs while making sure that the office provides the necessary level of service. You want to make sure that the practice manager is cognizant of the budgetary situation and that they have methods to address the bottom line. What to look for in an answer:

  • Experience in budgeting for a practice
  • Knowledge of the cost structure
  • Results in managing an office’s bottom line

Example:

“Previously, I identified some areas in which the practice I ran was bloated. While maintaining service, I figured out a way to cut expenses.”

Q:

Can you name a mistake that you made while managing a practice and describe how you handled it?

A:

This question is meant to test the candidate’s self-awareness. Every practice manager has made a mistake over the course of their career, but the good ones are the ones who can recognize the error and learn from it. An exceptional leader will be willing to admit fault and use themselves as an example in discussing it with others. If they hesitate here, it should make you wary of them. What to look for in an answer:

  • Honest response about weaknesses and errors
  • Ability to analyze their own actions objectively
  • Comfort level in their own skin

Example:

“One time, I hired the wrong candidate for a position. I took a critical look and found weaknesses in the process and fixed them.”

Q:

What's your take on the role of technology in the future of healthcare? How can technological solutions improve our practice's service delivery and patient satisfaction?

A:

Proactive practice managers are always looking for ways to enhance their practice's success. One way to do that is through the adoption of technological innovations in the healthcare sector. Interviewers can use this question to identify candidates' interest in the technologies changing the healthcare sector and their ability to come up with novel ways to improve the quality and efficiency of their practice. The candidate's answer should emphasize:

  • Problem-solving skills
  • Knowledge of industry trends
  • Ability to improve management and operational efficiency
Example:

“Technological innovations are driving everything from diagnostics, treatment and patient management in the healthcare industry. I believe that adopting new technological tools can help us streamline our services, bring medical professionals closer to their patients, help cut cost and ultimately allow us to provide better quality care to our patients.”

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