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Quality Manager Interview Questions

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  1. Are you familiar with the concept of Six Sigma? Is it achievable for our business? See answer
  2. What do you look for when developing and upholding quality standards? See answer
  3. What changes are happening to quality assurance processes in this field? See answer
  4. Why is it important to include a process for formal documentation for quality control? See answer
  5. Do you have any experience working with quality audits? See answer
  6. As a quality manager, what do you think is the relationship between the quality control department and the customer service department? Can you provide an example from your previous experiences? See answer
  7. What types of products have you had to ensure the quality of?
  8. Have you ever had to issue a product recall? What was your reasoning and how did you oversee the process?
  9. Do you think it’s important as a quality manager to visit manufacturing plants and raw material vendors? If so, why is it important?
  10. Can you tell me about a time when you had to convince upper-management to either change a product description or enhance product features to match customer promises? How did you do so in a professional manner?
  11. How would you rate your written communication skills in relation to composing quality control reports?
  12. Have you ever had to prioritize one product feature over the other due to limited budgets? What examples can you offer and how did you make your decision?
  13. Your team discovers a product defect while completing tests. What is your response?
  14. What is a control chart and what is its role in quality assurance?
  15. How do you ensure the completion of quality control tests for multiple products due on the same day?
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6 Quality Manager Interview Questions and Answers

Q:

Are you familiar with the concept of Six Sigma? Is it achievable for our business?

A:

Quality control is important both for maintaining a good brand for your business and for reducing the costs of producing failed products. The Six Sigma standard developed by Bill Smith holds production and quality controls at an incredibly high standard. A quality manager should be familiar with the concept and be able to effectively explain how your business can incorporate it into the way that operations are run. This will let you better understand your potential hire’s ability to improve your organization’s current quality-control process.

What to look for in an answer:

  • Clear definition of Six Sigma
  • Explains why it is or is not achievable for your business
  • Strong business acumen

Example:

“Six Sigma means that 99.99966% of all parts produced are defect free, which is not currently achievable for your business. However, by utilizing more oversight on the factory floor, it is possible to improve the business’ current track record for quality control.”

Q:

What do you look for when developing and upholding quality standards?

A:

Your quality manager should be the business’ go-to person for understanding and relating the process for quality control. The goal is to create a system that is replicable and transferable across different geographic regions and time horizons so that consistent results are delivered from every location. As such, your potential hire will need to have the ability to create a sound set of standards for all to follow.

What to look for in an answer:

  • Clear process for creating quality control process
  • Explains the most important pieces to the list of standards
  • Strong communication skills

Example:

“First, I look at the existing process. Then, I make a checklist of procedures for different teams of employees to go through for every order to ensure the system is repeatable. Finally, I create a feedback system to collect data for further improvements.”

Q:

What changes are happening to quality assurance processes in this field?

A:

As technology develops, what consumers are looking for in terms of quality and delivery begin to change. A quality manager should be familiar with the changing expectations that are affecting your sector. They should also be able to come up with constructive ways to adapt your firm’s quality standards to ensure that your output is aligned with what is expected from your target consumer.

What to look for in an answer:

  • Clearly identifies trends in quality control in the proposed field
  • Excellent grasp of market knowledge
  • Great communication skills

Example:

“In recent years, there has been an increasing amount of customer awareness in food safety, so the field is requiring clear FDA approval for newly proposed supplements.”

Q:

Why is it important to include a process for formal documentation for quality control?

A:

In order to do business for a long time, your firm will likely need a strict set of rules for quality assurance that are traceable and easily accessible. It’s important to have these available for government officials or your legal team should any issues arise. Your potential hire should understand that formal documentation provides a clear pathway for accountability and can be used as input for making future improvements.

What to look for in a response:

  • Direct answer to the question
  • Strong understanding of business fundamentals
  • Great communication skills

Example:

“Formal documentation provides important data on how a firm has performed historically in terms of quality control, which can be used to improve the existing process.”

Q:

Do you have any experience working with quality audits?

A:

In order to satisfy legal requirements, products in some sectors may need to be audited by accredited outside institutions or undergo internal audits on a regular basis to ensure compliance. In those cases, a quality manager needs to be able to handle the situation well to ensure that your business is fulfilling all the necessary steps, which will be crucial for staying out of legal trouble.

What to look for in an answer:

  • Identifies previous experiences working with quality audits
  • Understanding of the importance of audits
  • Knowledge of applicable legal issues

Example:

“In my last position, I worked with external quality auditors on a daily basis. I would provide clear documentation of our business practices and processes to ensure that we passed the audit.”

Q:

As a quality manager, what do you think is the relationship between the quality control department and the customer service department? Can you provide an example from your previous experiences?

A:

Quality managers are responsible for monitoring product quality throughout the creation process and once they go on the market. This question allows interviewers to gauge a candidate's understanding of important relationships between departments and the value of customer feedback in refining product features.

A candidate's answer should emphasize:

  • Verbal communication skills
  • Commitment to quality assurance
  • Implementation of consumer opinions

Here is one example of a quality candidate answer:

Example:

"The customer service department acts as a primary source for consumers to provide feedback and ask questions about a variety of company topics, including new products and potential defects. The quality control department relies on the information gathered by customer service staff to make inferences about product quality and necessary feature changes.

For example, at my previous job working for a kitchen appliance company, we communicated with the customer service department to review customer complaints. We found dozens of complaints stating that a coffee machine model had a particular defect. In this situation, a mechanical error caused the serving size buttons to malfunction and brew the wrong amount of coffee."

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