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Retail Assistant Manager Interview Questions

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  1. As a retail assistant manager, how do you make sure you get the most tasks possible done on your shift? See answer
  2. Tell me about a time you had to deal with a demanding customer as a retail assistant manager. See answer
  3. Tell me about your experience with firing and hiring personnel as a retail assistant manager. See answer
  4. What methods do you use to track inventory and monitor sales? See answer
  5. Tell me about a time you had to communicate messages between low-level employees and upper management as a retail assistant manager. See answer
  6. How do you prioritize your duties to optimize your time at work? See answer
  7. What steps do you take to create a schedule for your store?
  8. How would you address an issue with an employee who is consistently tardy to work?
  9. Why are you a good fit for our company?
  10. How do you help and mentor an employee who is underperforming?
  11. How do you help customers in choosing the right products for their needs?
  12. How do you help a client who wants an item that is out of stock?
  13. Can you describe to me any previous sales experience you have and what you learned from it?
  14. What leads your decision-making process when delegating responsibilities to sales associates?
  15. Can you describe a time when you saw an issue in merchandise and how you addressed it?
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6 Retail Assistant Manager Interview Questions and Answers

Q:

As a retail assistant manager, how do you make sure you get the most tasks possible done on your shift?

A:

The applicant’s answer to this question will tell you what their work ethic is like. You can find out how efficiently they manage their time as well as how well they delegate tasks to the rest of the team. Look for signs that tell you about their communication skills and how comfortable they are with asking other employees for help.

What to look for in an answer:

  • Excellent communication skills with staff
  • Understanding of the importance of delegating tasks
  • Experience working long hours

Example:

“At my previous retail assistant manager position, I had experience delegating simple tasks to other associates, and I would handle some of the tasks myself simultaneously so that we could get more done.”

Q:

Tell me about a time you had to deal with a demanding customer as a retail assistant manager.

A:

In the retail industry, there are many times where a customer can be quite challenging. An excellent retail assistant manager will understand the importance of remaining calm in stressful situations and have the ability to de-escalate the situation. The ideal candidate will exhibit compassion towards the difficult client and improve their overall experience. What steps did the individual take to assist the customer?

What to look for in an answer:

  • Ability to remain calm in stressful situations
  • Compassionate personality
  • Experience dealing with a difficult customer

Example:

“In my last position, someone was upset that we were out of their size in a few t-shirts. I improved the situation by ordering the shirts online for the client and shipping them directly to their house.”

Q:

Tell me about your experience with firing and hiring personnel as a retail assistant manager.

A:

Staff retention is a major part of being a retail assistant manager. The ideal candidate should have experience with both firing and hiring team members. The applicant’s response to this question will allow you to gauge their ability to retain employees they have hired and let go of individuals who are not the right fit for the company. What to look for in an answer:

  • Experience hiring and firing employees
  • Confidence in oneself
  • Strong decision-making skills

Example:

“I have eight years of experience hiring personnel. Within the last six years, I have had to terminate five employees for tardiness and violating company policy. “

Q:

What methods do you use to track inventory and monitor sales?

A:

Most companies require retail assistant managers to utilize inventory management software. The ideal candidate will have experience using programs designed to help track how much stock is coming in and what is being sold or damaged out of the system. Having specific methods ensures that they stay on top of reordering products and recycling items that are out of season. Focus on the individual’s experience with setting sales quotas for associates.

What to look for in an answer:

  • Strong interpersonal skills
  • Time-management skills
  • Experience using inventory software

Example:

“I used Zoho at my last position; however, I have used a plethora of different types of inventory management systems. I prefer to monitor sales through end-of-day reports and by setting weekly quotas for associates.”

Q:

Tell me about a time you had to communicate messages between low-level employees and upper management as a retail assistant manager.

A:

Many establishments require the retail assistant manager to be the point of contact between other managers and associates. The ideal associate will understand the importance of interacting with different individuals to ensure they understand what is going on in the company. Focus on the individual’s ability to convey messages to entry-level employees from the employer. Did the applicant let upper management know about an issue that arose at the store?

What to look for in an answer:

  • Ability to communicate effectively with entry-level employees
  • Understanding of the importance of informing management about any store-related issues
  • Experience in conveying messages between staff and upper management

Example:

“In my last position, I informed upper management about a complaint that my team had regarding the break room. The company fixed the matter quickly and provided me with a statement to report to the staff.”

Q:

How do you prioritize your duties to optimize your time at work?

A:

This response will reveal an applicant's focus at work and their determination. You can learn how they delegate work to others and see how effectively they manage their time. Look for their confidence in their decisions, their trust in their colleagues and their focus on both the product and the customer. You want to ensure their focus is in line with your company's mission.

The candidate's answer should emphasize:

  • Effective time management
  • Strong communication skills
  • Attention to detail

An answer to this question could look like this:

Example:

"As soon as I clock in, I create a list of all the things that need to be accomplished during my shift. I then prioritize it by deciding which ones can be completed quickly and easily. If it is something simple, like redoing a floor design for a campaign, I delegate it to a trusted associate that can multitask.

"For managerial work, such as scheduling or processing merchandise, I focus on the most important tasks by understanding that my employees depend on knowing their schedule so they can plan their week as well. I try to keep them informed so that we have fewer cancellations during shifts. Then I focus on processing merchandise which can be done little by little as I assist associates or customers."

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