There's no software to download or meeting links for you to manage. Here's how it works.

Step 1

Post your job

Reach the world's largest pool of job seekers when you post on Indeed. As candidates apply, you can connect with them on the platform.

Step 2

Schedule a conversation

Our virtual interview experience is the default when you schedule time with your candidate.

Step 3

Connect with your candidate

When the candidate accepts your interview invite, you'll both get an email with a link to your video conference. Open the link to test your connection, and get started. It's that easy.

Get started

5 Retail Sales Associate Interview Questions and Answers

Post a Job

Q:

How might your experience as a retail sales associate distinguish you from our other applicants for this position?

A:

An ideal sales associate would be someone with a working knowledge of companies like yours in addition to some schooling. Retail sales agents will need to have great interpersonal communication skills as well as confidence with their sales approach. Look for a candidate that can talk about their sales experience confidently and maybe someone who has received recognition for the number of sales they have made in their past retail sales jobs. What to look for in an answer:

  • Previous experience
  • Track of success in sales
  • Interest in retail sales

Example:

"I have more than three years of retail sales experience. I have received recognition on several occasions for the number of sales I made at my previous job."

Q:

What steps will you take to increase the sales in our retail store? What is your specific sales approach?

A:

The candidate should be able to speak of a clear plan with the steps to make a sale. They have to be confident with probing questions, making recommendations, assuming a sale and closing the deal. Good communication is significant when choosing a candidate. They should know how to connect with the client to ensure that the client returns in the future. What to look for in an answer:

  • Specific techniques and strategies they use to make the sale
  • Patience when addressing a customer's concerns
  • Ability to provide good customer service

Example:

"I connect with a customer, make recommendations, address concerns, rebuttal if needed, assume the sale and close the deal while providing good customer service."

Q:

How do you respond to a customer's question if you do not know the answer to it?

A:

You want an honest person and not someone who will lie to their customer to make a sale as it will cause more issues in the future. The candidate will be representing your company; admitting that they do not know something is better than lying. Be sure the potential hire is willing to help their customer by finding someone else who knows the answer to assist the customer. What to look for in an answer:

  • Honesty about what they do not know
  • Willingness to ask for help when needed
  • Integrity to not make false promises

Example:

"If I do not know the answer to something, I will be sure to find someone who can help my customer and close the sale."

Q:

If your customer has concerns and is hesitant about buying a product or service, how do you overcome their objection?

A:

The right candidate will have the confidence and knowledge in a product to overcome any objection. They should know how to ask questions to discover the source of the client's hesitation. Asking questions like "What is stopping you from purchasing today?" or "What questions do you still have about the product?" is one way the sales associate could handle the situation. Some objections can be easily addressed to close the sale. What to look for in an answer:

  • Confidence with addressing any customer concerns
  • Ability to overcome objections from customers
  • Good interpersonal and communication skills

Example:

"I would ask and find out what concerns they have about purchasing the product. I would be patient and show willingness to answer all questions and help the client overcome any objections they may have without rushing them."

Q:

What do you most like about a sales position? What keeps you motivated in this field?

A:

The applicant should be passionate about helping customers find the product they need, and that should motivate them and make their job enjoyable. Money and compensations are great short-term motivational tools in a sales job; however, an ideal candidate will have the drive and motivation to help others. Look for examples of how their previous sales job contributed to their attitude. What to look for in an answer:

  • Long-term motivation to make sales
  • Enjoyment for helping customers discover new products and services
  • High level of initiative to make sales

Example:

"One thing I really enjoy in a sales position is the ability to help others find new products and services. Helping people gives me motivation."

Post a Job
Ready to get started? Post a Job

Explore Interview Questions by Title

No search results found