Whether you are preparing to interview a candidate or applying for a job, review our list of top Technician interview questions and answers.
Which programs do you find the most useful in your work as a technician and why?
Ideal technician applicants should be able to tell you about their experiences with various programs on the market that can help them increase efficiency on the job. This question helps an interviewer get a basic understanding of the potential hire's foundational experience and knowledge of the technician's job. What to look for in an answer:
Example: "One of the most helpful resources I've found so far is Microsoft TechNet. It offers training tools, an information library and connections with other perspectives in the industry."
Can you tell me a bit about your process for troubleshooting IT issues?
This question will help you gauge what experience the technician candidates have with supporting an entire company and their processes for solving problems efficiently. Understanding this part of the potential hire's training will help you decide where the technician might fit in with your company. A good applicant will have specific knowledge and experience in IT support. What to look for in an answer:
Example: "I start by getting all available information from the end user. After that, I develop a theory about the source of the problem and then implement a common solution to see if it works. I then adjust as needed to resolve the issue."
Have you used any software distribution tools in your work as a technician?
Software distribution makes putting out new programs for an entire company much quicker and easier. This question will inform you whether your potential technician knows how to be efficient with basic tasks that he or she will need to complete when working for you. Specific knowledge of individual programs and how they work is enough to tell you how well the technician understands software distribution. What to look for in an answer:
Example: "I prefer to use the latest version of WinInstall with my operating system to roll out new applications for business use. WinInstall's features make it easy for me to package executable files that end users can install with no fuss."
What is the extent of your experience in desktop support for office employees?
Understanding how candidates handle desktop support gives you insight into their experience levels with a common part of the job. However, it also lets you know about some of their personality traits and how suitable they are for working in a corporate environment as a member of a team. You can use this question to gauge the potential technician's analytical and communications skills. What to look for in an answer:
Example: "As a technician, I have provided desktop support as needed for various employees. Using access to the company's systems, hardware and software, I've helped people deal with unforeseen or new technical issues that required me to implement creative solutions."
As a technician for our company, how would you set up measures to keep client information safe at a user level?
Security may be a paramount concern for your company depending on what you offer and the clients you serve. Ideal candidates would have some experience with keeping electronic information safe and be able to tell you a bit about their process for doing so. This question helps you understand how the potential hire will identify threats to your security and stop them. What to look for in an answer:
Example: "In previous jobs, I have implemented strong password encryption programs and fingerprint sensors to keep end user data both secure and compartmentalized. I rolled out regular updates to all personnel."