Technician Interview Questions

“I have a Bachelor’s Degree in Computer Science, which helped form a good educational foundation for me to enter the field. My math skills and ability to understand complex machinery and systems make me a natural technician. I have a great eye for detail, which is beneficial when performing diagnostic testing and keeping records. Additionally, I communicate well with both customers and colleagues to ensure issues are resolved in a timely manner and the team works at the most effective level.”

“As a technician, I believe it’s crucial to learn about new innovations and research in the technology sector. It’s our duty to troubleshoot and solve problems, and we do that best when we’re engaged with the technology and learning how to better utilize it. So, I do spend a lot of time learning about new tech trends by reading blogs and conversing with coworkers. I’m also doing a lot of studying, especially on tech developments that can impact my position, like chatbots.”

“First, I get as much information as possible from users experiencing the issue and identify the problem. Next, I establish a theory for what probably caused the problem and then test it. If the theory is correct, I’ll implement the common solution. If not, I either escalate the problem or establish a new theory for the problem. From there, we create a plan of action to fix the problem, implement the solution, test it and add preventive measures so it doesn’t happen again. Lastly, I document the issue, actions taken and outcomes.

“I used to work in technical support for a computer company. A customer called complaining about the system crashing and a blue screen appearing. From studying malware and security threats, I recognized the customer’s PC could have a virus. To test my theory, I had the customer enter safe mode on the computer, delete temporary files and run a complete system scan with a reputable antivirus product. We then identified the malware and removed the corrupt files. Everything ran well after that, but I informed the client to call again if the problem persisted.”

“I love being a technician because helping companies run efficient systems literally makes everyday life better for users. The thing I don’t like is when system upgrades and maintenance interrupt work and activities of others. As a technician, you try to avoid this, but sometimes you end up disrupting others.”

“There are lots of resources out there, and some are certainly better than others. I personally find Microsoft TechNet to be most useful. It’s an online resource for IT professionals that’s full of information. The web service offers training and there is a large library and wiki. I particularly like using the forums when I encounter real tough issues. Other professionals are willing to teach you how to solve the problem, or at the very least, direct you to a site or place where you can resolve the issue.”

“When workload is heavy, I make sure to stay level-headed because getting nervous or worrying only decreases my efficiency. I prioritize problems from most important to least important based on the level of impact an issue has for the company. For each issue, I focus on problem isolation and quick implementation of solutions and testing. I multi-task whenever possible while still being sure to not let affect work quality. If things must wait until tomorrow, I communicate that to colleagues and customers to ensure expectations are managed appropriately.”

"If I came across an error in my work, I would immediately use the network's reporting channel to make note of the issue and its resolution. If I could correct the code on my own and be confident that it would not cause further problems, I would make the edit and then report the update in the patch notes. In the event that I was concerned about causing future issues, I would communicate with the team lead or the next tier or support technicians explaining the problem. Additionally, I would review my recent work for similar errors to prevent any future bugs."