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Technician Interview Questions

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Technicians troubleshoot, fix and maintain various hardware and software components. IT technician duties and responsibilities typically include installing and configuring software, setting up new computer workstations, upgrading systems and solving various technical problems.

When hiring a technician, look for ​​relevant certifications, an understanding of computer systems and networks, troubleshooting skills, attention to detail and excellent problem-solving skills. Great candidates for your technician role may also have a willingness to travel to client sites, customer service skills and IT help desk or administrative experience.

Ask 5-10 of the following interview questions to get a better sense of a candidate’s technician skills and experience.


  1. What skills and knowledge do you possess that you feel make you a good technician? See answer
  2. Why is it important to stay updated on the most recent technology trends and developments? See answer
  3. As an IT support professional, you know it’s vital that you troubleshoot problems quickly. What’s your troubleshooting process? See answer
  4. What would you do if you saw an error in your own coding that no one else had noticed yet? See answer
  5. Describe a time when you used your technical skills in a practical way to solve a problem.
  6. Do you prefer the technical or interpersonal aspects of working in IT?
  7. Which tech tools do you find most useful as a technician?
  8. How do you handle the high volume of work and multitasking that comes with being a technician?
  9. What symptoms indicate a hardware issue instead of a software issue?
  10. When a problem is caused by user error, how do you tactfully explain the issue to the user?
  11. What are the steps for gaining remote access to a client’s computer?
  12. Are you comfortable with working on-call in a remote environment?
  13. Describe the process of re-formatting a hard drive.
  14. A customer calls in with a panicked tone of voice explaining that they accidentally deleted some important files. How do you handle the situation?
  15. Have you ever successfully worked as part of a team to resolve a tech ticket?
  16. What is your experience with cybersecurity?
  17. Which operating systems do you prefer to work with and why?
  18. What is the purpose of PING utility and how does it work?
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8 Technician Interview Questions and Answers

Q:

What skills and knowledge do you possess that you feel make you a good technician?

A:

The answer to this question enables you to learn what the applicant thinks a good technician should be like. It also tells you what skills and knowledge the applicant values most. What to look for in an answer:

  • Understanding of technician skills and requirements
  • Technical and soft skills applicable to the position
  • Experience as a technician
Example:

“I have a Bachelor’s Degree in Computer Science, which helped form a good educational foundation for me to enter the field. My math skills and ability to understand complex machinery and systems make me a natural technician. I have a great eye for detail, which is beneficial when performing diagnostic testing and keeping records. Additionally, I communicate well with both customers and colleagues to ensure issues are resolved in a timely manner and the team works at the most effective level.”

Q:

Why is it important to stay updated on the most recent technology trends and developments?

A:

Technicians work in a sector that is constantly evolving. What was new one day is old the next. To have sustained success as a technician, continuous learning and an active interest in new innovations is necessary. What to look for in an answer:

  • Interest in technology and being a technician
  • Opinion on new technology trends
  • Ability to learn and stay motivated
Example:

“As a technician, I believe it’s crucial to learn about new innovations and research in the technology sector. It’s our duty to troubleshoot and solve problems, and we do that best when we’re engaged with the technology and learning how to better utilize it. So, I do spend a lot of time learning about new tech trends by reading blogs and conversing with coworkers. I’m also doing a lot of studying, especially on tech developments that can impact my position, like chatbots.”

Q:

As an IT support professional, you know it’s vital that you troubleshoot problems quickly. What’s your troubleshooting process?

A:

The best technicians have a flexible, step-by-step approach to solving network issues. They don’t go with hit-or-miss guesses. Look for answers that demonstrate the applicant has a thorough method of resolving issues. What to look for in an answer:

  • A structured yet adaptable troubleshooting process
  • Understanding of when to escalate the problem to a higher-level tier
  • Commitment to taking ownership of incidents
Example:

“First, I get as much information as possible from users experiencing the issue and identify the problem. Next, I establish a theory for what probably caused the problem and then test it. If the theory is correct, I’ll implement the common solution. If not, I either escalate the problem or establish a new theory for the problem. From there, we create a plan of action to fix the problem, implement the solution, test it and add preventive measures so it doesn’t happen again. Lastly, I document the issue, actions taken and outcomes.

Q:

Describe a time when you used your technical skills in a practical way to solve a problem?

A:

This question gives an idea about how the interviewee actually puts skills into action. Look for detailed responses that display an ability to take what’s been learned and use it the real world. What to look for in an answer:

  • Ability to apply technical skills and knowledge
  • Understanding of the troubleshooting process
  • Communication skills
Example:

“I used to work in technical support for a computer company. A customer called complaining about the system crashing and a blue screen appearing. From studying malware and security threats, I recognized the customer’s PC could have a virus. To test my theory, I had the customer enter safe mode on the computer, delete temporary files and run a complete system scan with a reputable antivirus product. We then identified the malware and removed the corrupt files. Everything ran well after that, but I informed the client to call again if the problem persisted.”

Q:

If you could change anything about a technician’s job, what would it be and why?

A:

Applicants certainly have things they wish they could change when it comes to being a technician. This allows you to see how the technician can help your company the most, as you won’t want to have them doing tasks they don’t like. Also, an honest response provides insight into the candidate’s personality and how they’ll fit with the team. What to look for in an answer:

  • Opinion on the pros and cons of being a technician
  • Understanding what role the applicant can serve
  • Learning about goals and interests
Example:

“I love being a technician because helping companies run efficient systems literally makes everyday life better for users. The thing I don’t like is when system upgrades and maintenance interrupt work and activities of others. As a technician, you try to avoid this, but sometimes you end up disrupting others.”

Q:

There are a lot of resources out there. Which tools do you find most useful as a technician?

A:

For technicians, having trustworthy resources to look up information and advanced tools to troubleshoot problems makes them much more effective. This question enables you to see just how an interviewee utilizes resources and tools to perform better at the job. What to look for in an answer:

  • Deep knowledge of resources and tools available to technicians
  • Research and problem-solving skills
  • Enthusiasm for the industry
Example:

“There are lots of resources out there, and some are certainly better than others. I personally find Microsoft TechNet to be most useful. It’s an online resource for IT professionals that’s full of information. The web service offers training and there is a large library and wiki. I particularly like using the forums when I encounter real tough issues. Other professionals are willing to teach you how to solve the problem, or at the very least, direct you to a site or place where you can resolve the issue.”

Q:

Being a technician can get quite demanding. How do you handle a high volume of work?

A:

This question helps you understand the interviewee’s ability to manage time, prioritize problems and stay calm in stressful situations. The answer should also offer insight into the candidate’s personality. What to look for in an answer:

  • Organizational and prioritization skills
  • Ability to work under pressure
  • Troubleshooting efficiency
Example:

“When workload is heavy, I make sure to stay level-headed because getting nervous or worrying only decreases my efficiency. I prioritize problems from most important to least important based on the level of impact an issue has for the company. For each issue, I focus on problem isolation and quick implementation of solutions and testing. I multi-task whenever possible while still being sure to not let affect work quality. If things must wait until tomorrow, I communicate that to colleagues and customers to ensure expectations are managed appropriately.”

Q:

What would you do if you saw an error in your own coding that no one else had noticed yet?

A:

Technicians work with large volumes of different technical tasks, and may eventually make a coding error that causes a bug in the client's network. This question allows candidates to show that they are accountable for their mistakes and know the best practices for reporting and responding to errors. A strong candidate understands that reporting errors is an important part of building a stable code infrastructure and will not try to hide their mistakes from their team. A good response will demonstrate:

  • Honesty and integrity
  • Familiarity with making administrative comments
  • Initiative and motivation
Here's an example of what a good answer could look like:
Example:

"If I came across an error in my work, I would immediately use the network's reporting channel to make note of the issue and its resolution. If I could correct the code on my own and be confident that it would not cause further problems, I would make the edit and then report the update in the patch notes. In the event that I was concerned about causing future issues, I would communicate with the team lead or the next tier or support technicians explaining the problem. Additionally, I would review my recent work for similar errors to prevent any future bugs."

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    Last updated: Apr 21, 2021