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Travel Agent Interview Questions

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  1. As a travel agent, what do you look for in a vacation package for your clients? See answer
  2. As a travel agent, how did you create tour packages for company trips? See answer
  3. What is your experience cold calling potential customers about booking vacations and trips? See answer
  4. What recommendations would you give a couple looking for a romantic getaway? See answer
  5. In your experience as a travel agent, what steps did you follow when booking a cruise? See answer
  6. Describe your process for planning a vacation for a family of four. See answer
  7. How do you keep track of each of your clients and their individual trips?
  8. Tell me about a time when you had to plan a vacation for a difficult customer. How did you handle this situation?
  9. Describe your process for researching new destinations for clients.
  10. What’s your process for finding fees that into a customer’s budget, while still providing them a quality vacation experience?
  11. Do you know which vacation spots are the most popular during this current season?
  12. List the first few questions you’d ask a walk-in client who was interested in an upcoming trip.
  13. Do you prefer directing your clients toward tourist attractions or hidden attractions that aren’t as well known?
  14. What computer systems do you use to book vacations for clients and to help them locate the best discounts or deals?
  15. What would you do if your client’s specific travel preferences stretched drastically beyond their initial budget?
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6 Travel Agent Interview Questions and Answers

Q:

As a travel agent, what do you look for in a vacation package for your clients?

A:

Someone who has experience as a travel agent evaluates current vacation packages and helps clients find the best deal for their preferred destination. A good agent can present products to clients effectively and persuade them to book packages quickly. You want a candidate who knows how to create vacation packages that meet your customers’ needs and who has a history of closing sales. What to look for in an answer:

  • Closes sales effectively
  • Superior customer service skills
  • Experience as a travel agent

Example:

“I met with the clients and gathered details about their ideal vacation package. I reviewed the current packages available and created the right package to meet their needs and suit their budget.”

Q:

As a travel agent, how did you create tour packages for company trips?

A:

Someone who has valuable experience as a travel agent knows how to create tour packages for corporate trips and events. The applicant should know all the requirements for a corporate trip, including airline tickets and transportation. You want a candidate who anticipates what your client needs and puts together packages accordingly. What to look for in an answer:

  • Experience creating business excursion packages
  • Knowledgeable about managing travel requirements for groups
  • Ability to coordinate with other service providers to give clients the best tour packages

Example:

“Working closely with business owners, I collected vital details about their requirements and planned an itinerary, including airline reservations, hotel accommodations, and tours throughout the destination. I helped them set up transportation reservations as well as reservations for group dining.”

Q:

What is your experience cold calling potential customers about booking vacations and trips?

A:

An agent who has worked in different sectors of travel knows how to identify consumers who are interested in traveling. You want to hire someone who knows how to follow a script, presenting your company’s current travel options professionally while keeping the consumer’s attention. A good agent collects information and sets up travel arrangements with ease. You want an applicant who has a proven, steady history of closing sales. What to look for in an answer:

  • Telemarketing or call center experience
  • Proven sales record
  • Positive attitude about calling potential leads

Example:

“I followed a sales script to present travel options to consumers who requested more information online. I maintained an 85% closing rate with my previous employer.”

Q:

What recommendations would you give a couple looking for a romantic getaway?

A:

A good travel agent understands the importance of meeting the requirements of all travelers. You want a candidate who has experience catering to couples who want to plan a romantic getaway for a week or a weekend. You also want to hire an agent with exceptional customer service skills who knows how to get customers to commit to packages that suit their wants and needs. What to look for in an answer:

  • Experience setting up travel arrangements in exotic locations
  • Comfortable suggesting upgrades for standard travel packages
  • Takes customer satisfaction seriously

Example:

“I started with their destination and reviewed packages that offered all the amenities they wanted. I presented details about attraction-related packages and encouraged them to upgrade to romance packages that gave them more amenities and covered all their requests.”

Q:

In your experience as a travel agent, what steps did you follow when booking a cruise?

A:

Experienced travel agents will have booked cruises for popular cruise lines. They know exactly what to say to customers to close sales and fill up each cruise. You want someone who has superior sales skills and persuades customers to book cruises via phone or in person. Whoever you hire must also meet your monthly sales objectives. What to look for in an answer:

  • Experience with cruise packages
  • Meets sales quotas for cruise packages
  • Works toward sales targets

Example:

“I booked cruises according to the most recent package options. I explained to the consumers which areas they would visit during the cruise and identified any additional requirements, such as passports, that they would need for their trip.”

Q:

Describe your process for planning a vacation for a family of four.

A:

Many travel agents will arrange trips for families. Impressive travel agents typically have a set process for how they gain information regarding the family's activity preferences, targeted destinations and vacation budgets. To stay efficient, travel agents should follow a set routine to determine the right vacation for customers. The candidate's answer should show that they have great customer service skills and experience working with families to plan their ideal vacations.

The candidate's answer should emphasize:

  • Clear strategy for planning family vacations
  • Ability to meet the client's needs while staying within budget
  • Communication and customer service skills

An example answer could look like this:

Example:

"When I plan vacations for families of four, I'll typically start my initial meeting with them by asking a few questions to gain an idea of the destination, budget and experience they're looking for. I'll ask if they have a specific destination in mind. If they do, I'll research the destination further after our meeting to find kid-friendly places that all family members will enjoy. If they'd rather me pick the destination, I'll conduct extensive research on family-friendly places to visit that match their activity preferences. I'll present the family with a list of possible destinations well within their budget."

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