How to Write an Account Coordinator Job Description Sample

Last updated: June 22, 2022

An Account Coordinator, or Client Account Supervisor, maintains client accounts. They are often responsible for communicating with clients, reviewing and composing correspondence, receiving requests and complaints, liaising with internal sales and marketing teams, and managing account budgets.

Build a Job Description

What does an Account Coordinator do?

Account Coordinators often work under the direction of an Account Manager to ensure effective and regular communication with clients and proper management of client accounts. They also handle and generate new accounts by reaching out to and engaging with prospective clients.

Within the business, an Account Coordinator meets with sales and marketing teams to provide them with information about how accounts are operating, which helps Marketers to set realistic goals. In addition, they work to support Account Managers in overseeing and managing the company’s clients.

Build a Job Description

Account Coordinator Job Description Examples

Account Coordinator duties and responsibilities

An Account Coordinator is the first point of contact for clients who support a business. Those in this role also perform administrative tasks associated with the account, such as providing reports on account activity and drafting letters. Some other major responsibilities include:

  • Communicating regularly with clients to provide product updates and technical support
  • Addressing client questions and solving issues
  • Assembling promotional material to be sent to new and existing clients
  • Helping managers organize promotional events for the business
  • Managing account budgets and reporting to managers regularly on budget issues
  • Creating work schedules and project plans to meet deadlines

Account Coordinator skills and qualifications

A successful Account Coordinator needs to be an effective communicator with both clients and coworkers. Other required skills include:

  • Attention to detail to ensure clients receive the correct advice and support
  • Problem-solving skills to help clients who may experience issues
  • Ability to think creatively when producing promotional material and helping prepare for events
  • Strong organizational and multitasking skills to provide effective support to a large number of client accounts
  • Computer skills, including word processors and spreadsheet software
  • Ability to explain products and concepts clearly and concisely to clients

Account Coordinator experience requirements

An Account Coordinator is usually an entry-level position that does not require previous experience. However, you may prefer candidates with two or more years of work experience in sales, marketing, or business administration. If your business sells products that require specialist knowledge to manage and work with, such as insurance policies, you may want an Account Coordinator applicant to have a background or qualifications in that industry.

Account Coordinator education and training requirements

You may prefer Account Coordinator candidates to have an associate’s or bachelor’s degree in advertising, marketing, or business. In other cases, you might hire a person with a high school diploma, especially if your company runs its own training program for new hires. You may give preference to professional qualifications candidates earned in a previous role, such as training in financial services or customer support.

Account Coordinator salary expectations

According to Indeed Salaries, an Account Coordinator earns on average $43,459 per year. Salaries can vary according to a variety of factors, including the size of the company, the location of the business, and the experience of the candidate. 

Job description samples for similar positions

If this Account Coordinator job description sample isn’t what you’re looking for, other samples include:

Ready to Hire an Account Coordinator?Build an Account Coordinator Job Description

Account Coordinator job description FAQs

What is the difference between an Account Coordinator and an Account Manager?

Account Managers are responsible for overseeing a company’s client accounts at a broad, management level. They make strategic decisions, lead teams and communicate with other departments to solve issues or concerns raised by clients. They may also take responsibility for resolving complaints received by an Account Coordinator. In contrast, Account Coordinators work under the guidance of Managers. They focus on day-to-day communication with clients and the preparation of promotional material. In some cases, such as in small businesses, both of these roles may not exist, so the Account Manager effectively functions as the Account Coordinator.

Should an applicant for an Account Coordinator position have a post-secondary qualification?

This can depend on the industry and the needs of your business. There is no requirement for an Account Coordinator to have a degree. However, degree-educated candidates are likely to have a good knowledge of business administration and marketing concepts, which may prove valuable in the role. Degrees in communications or advertising can also be beneficial if the Account Coordinator will spend a considerable amount of time producing promotional material or writing copy for your company.

Can an Account Coordinator become an Account Manager?

As an entry-level role, the Account Coordinator position provides an ideal opportunity for an applicant to build a career. If you feel that an Account Coordinator has proven their skills and abilities in the role, then consider promoting them when an Account Manager position becomes available.

Job Description Examples

Need help writing a job description for a specific role? Use these job description examples to create your next great job posting. Or if you’re ready to hire, post your job on Indeed.

No search results found