Account Coordinator Job Description: Top Duties and Qualifications

An Account Coordinator, or Customer Success Coordinator, provides direct support to the Account Manager and is the main contact to customers and vendors for the business. Their duties include working closely with clients and internal marketing teams to assist in meeting client objectives in advertising and marketing campaigns.

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Account Coordinator duties and responsibilities

The duties and responsibilities of the Account Coordinator are varied depending on the role and the function of the company. They generally provide direct support for Account Executives and maintain effective and progressive client relations. This role may have the following duties and responsibilities: 

  • Assisting the Account Manager in the support and management of accounts
  • Generating new accounts and following up on leads
  • Monitoring accounts for compliance with the operating budget
  • Acting as the main point of contact for clients
  • Handling client complaints, concerns or issues
  • Communicating goals and issues to marketing teams
  • Maintaining vendor and client relationships
  • Setting up and achieving sales targets for assigned accounts

Account Coordinator Job Description Examples:

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Account Coordinator

Position DescriptionPosition Title:

Account Coordinator

Reports To:

Assistant Operations Manager

Date Revised:

October 8, 2018

Exempt/Non-Exempt:

Exempt

Location:

Belleville, MI

Primary Objective OF Position:

Utilize communication, organizational, project management, and problem-solving skills to complete Client projects in an accurate and timely manner.

Major Areas OF Performance:

  • Communicate proposal and/or project specifications and changes to Account Manager and all operating departments via appropriate internal applications.

  • Manage daily client activities and proactively respond to specific client needs on a timely basis. This includes monitoring daily reports and inventory levels, managing program correspondence, providing customer service support, monitoring client budgets, assisting with client billing, and quality checking all aspects of client projects.

  • Continually monitor all service areas to ensure that ACS is operating in a cost-effective manner.

  • Ability to grow and develop as the company expands.

  • Work 8:00am to 5:00pm with overtime as needed. Limited travel as needed.

    Qualifications (Experience, Knowledge, Skills) Required:

  • Self-motivated.

  • Ability to lead a Team.

  • Ability to work independently and in a team environment.

  • Excellent verbal and written communications and organizational skills.

  • Ability to prioritize and meet tight deadlines and work in a fast-paced environment.

  • Excellent customer service and client communication skills.

  • Attention to detail.

  • One to three years of related experience.

  • Excellent working knowledge of Microsoft Outlook, Word, Excel, Access, PowerPoint and others as required.

    Education

  • Bachelor’s degree Type: $45,000.00 to $50,000.00 /year
  • ×

    Account Coordinator

    When you build your career with Marketing Instincts, you're in good company!

    Clients such as Microsoft Xbox, Warner Bros, Sony, Samsung, Blizzard Entertainment, Viacom (MTV), iHeartRadio, and many more trust our expertise to produce the coolest swag and branded merchandise.

    Marketing Instincts

  • is a leading branded merchandise agency specializing in servicing premiere clients in the video game, tech, and entertainment industries, along with other Fortune 500 companies. We specialize in delivering high quality, innovative, and on-trend custom merchandise from domestic and international sources.

    We have a fun, fast paced environment that rewards high achievement; we have high standards and our clients love us! As a result, we are growing and are looking for an overachiever to join our team.

    Our sales team is looking for an Account Coordinator

  • to assist in the service of our high-profile house accounts. The core responsibility is to provide comprehensive client account support to the Inside Sales and Marketing team. This person will work in tandem with the creative and production teams to ensure client satisfaction and on-time delivery of superior products and build client trust through dedicated and professional interactions.

    The Account Coordinator requirements include excellent written and verbal communications skills and must display a high level of project ownership, demonstrable experience assisting and coordination the efforts of others, display a customer oriented attitude and have the ability to function in a fast-paced, deadline oriented environment and work independently but as part of a team.

    This person will have the ability to coordinate multiple ongoing projects while being accurate and thorough and be energetic and display a high sense of urgency about their work. Experience with Sales Support of a Promotional Products/Branded Merchandise/Graphic Apparel is a preferred.

    Experience in the following areas for the Account Coordinator is a plus+

  • ASI Advertising Specialties/Branded Merchandise/Promotional Products

  • Marketing/Media Production Traffic

  • Advertising Production

  • Printing

    Job Type: Full-time

    Experience:

  • customer service: 1 year (Preferred)

  • administrative support: 1 year (Preferred)

    Work Location:

  • One location

    Paid Training:

  • Yes

    Management:

  • Team Lead

    Typical start time:

  • 9AM

    Typical end time:

  • 7PM

    This Company Describes Its Culture as:

  • Detail-oriented -- quality and precision-focused

  • People-oriented -- supportive and Team-oriented -- cooperative and Monday to Friday
  • ×

    Account Coordinator

    Key Duties and Functions:

    Customer Service– 50%

  • Receive process all email, fax and telephone orders from internal and external customers and suppliers.

  • Work with sales and operations to solve customer needs and expedite items from vendors.

  • Maintain customer and product profiles and assist with sourcing vendors to provide new products.

  • Communicate daily between internal/external customers to meet customer and delivery requirements.

    Processing Orders–30%

  • Responsible for data entry in the order system, order acknowledgement, and expediting through final order delivery and invoicing.

  • Communicate and provide necessary manufacturing documents, required specifications, quotes or cost sheets.

  • Assist sales organization with billing and pricing questions or research. May include filing, scanning.

    Sales Assistance – 20%

  • Support business development tasks such as customer expansion through lead generation/future customer research, professional client presentations or other related special projects.

    Desired Skills, Experience and Education:

  • Associate’s degree preferred.

  • Prefer 3+ years of experience in customer service, sales/marketing or administrative support roles.

  • Proficient in MS Office Suite (Word, Excel and PowerPoint) to create professional invoices, quotes, pivot tables, and presentations. Ability to use search tools [website] Google) for research or vendor sourcing projects.

  • Proven ability to interface in a collaborative, professional and solutions-oriented manner.

  • Willing to learn the business and contribute to continuous improvement of our team.

  • Ability to manage time and priorities independently in a fast-paced environment.

    Job Type: Full-time

    Salary: $20.00 to $30.00 /hour

    Experience:

  • Customer Service: 3 years (Preferred)

    Work Location:

  • One location

    Benefits:

  • Health insurance

  • Dental insurance

  • Vision insurance

  • Retirement plan

  • Paid time off

    Paid Training:

  • Yes

    Typical start 8AM

    Typical end Monday to Friday

  • What does an Account Coordinator do?

    Account Coordinators play a vital role in keeping clients satisfied and account teams successful. People in this position can perform a number of job tasks related to positive client relationships and productive teamwork. Often, Account Coordinators conduct research to support the team’s project and supply budgetary information. They might also handle administrative tasks like maintaining client information files, sharing data with various team members and helping to create marketing materials. Usually, Account Coordinators work in office settings, often specifically for sales teams or marketing teams.

    Account Coordinator skills and qualifications

    The Account Coordinator position usually involves a solid understanding of general business, impeccable record-keeping and attention to detail with well-balanced and dynamic social interaction skills. This role requires the following skills and qualifications to be effective on the job: 

    • Strong background in business administration
    • Account, marketing and/or sales experience
    • Adept at both written and verbal communication
    • Solution-oriented
    • Ability to communicate intricate concepts with ease
    • Excellent attention to detail
    • Great time management and prioritizing skills
    • Exceptional knowledge of computers and word processing software

    Account Coordinator salary expectations  

    An Account Coordinator makes an average of $44,375 per year. Some positions also report earning an average commission of $10,000 per year. Salary may depend on the level of experience, education and geographical location of the applicant.

    Account Coordinator education and training requirements

    Educational requirements for an Account Coordinator position may vary depending on a company’s specific needs. Many companies require Account Coordinators to have at least a high school diploma or equivalent with related experience. Some companies may require candidates to have an associate or bachelor’s degree in marketing or advertising. Depending on the field of business, internal training may be an acceptable replacement for a college degree requirement. 

    Account Coordinator experience requirements

    The level of required experience may depend on the scope of the position, responsibilities and duties for your specific company. The average is about 2 years of related experience, preferably in advertising, marketing or sales. However, you may be willing to train the right person who possesses exceptional people skills and embodies the mission of your business.

    Job description samples for similar positions

    If this job description for Account Coordinator isn’t quite what you were looking for, view the following job descriptions for related positions:

    Frequently asked questions about Account Coordinators

     

    What is a Key Account Coordinator?

    Key Account Coordinators perform many of the same job responsibilities as Account Coordinators. Primarily, they serve as the principal communicator between the client and company. While Account Coordinators assist clients and teams working on any projects, Key Account Coordinators only work with the company’s most important clients. They are committed to customer satisfaction to work successfully in the role. 

     

    What should you look for in an Account Coordinator resume?

    In order to be successful in their role, Account Coordinators must demonstrate specific hard and soft skills. Look for education and experience that include skills like:

    • Organization: Account Coordinators manage a number of tasks simultaneously. Maintaining an excellent organizational system ensures their work gets done successfully. 
    • Communication: Account Coordinators must communicate clearly with both their colleagues and their clients, ensuring everyone understands important information.
    • Relationship building: Account Coordinators help build rapport with clients. They often serve as the primary communicators between clients and the company. Interpersonal skills are key. 
    • Technical skills: Account Coordinators should possess basic technical skills like computer processing and digital communication. 

     

    What does an Account Coordinator do in a PR firm?

    Account Coordinators in public relations, or PR, firms are entry-level employees. While they work on campaigns and assist with client needs, they primarily handle administrative tasks that support the overall goals of the firm. They perform research, assist Account Executives and Account Directors and handle administrative tasks related to client success along with other departmental responsibilities as needed. 

     

    What makes a good Account Coordinator?

    Account Coordinators help their colleagues and clients achieve success. Those that excel in the position work hard to ensure they’re adequately supporting their coworkers and customers. Communication is a primary skill for Account Coordinators, and one they must use with both internal and external stakeholders. Great Account Coordinators take the time to make sure that whoever they’re communicating with truly understands what’s happening. Since Account Coordinators work with a number of different clients and may have varied responsibilities throughout the day, excellent organization is also the mark of an outstanding Account Coordinator.

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