Account Representative Job Description: Top Duties and Qualifications

An Account Representative, or Sales Representative, is responsible for finding, building and maintaining customer accounts, and they often serve as the main contact between a company and its clients. Their duties include regularly communicating with clients, tracking client payments and transactions and addressing any client concerns.

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Account Representative duties and responsibilities

In order to create, maintain and manage client accounts effectively, an Account Representative must be able to multitask between several different duties. The typical responsibilities of an Account Representative include:

  • Staying up to date with current and prospective company accounts
  • Communicating with clients and addressing any concerns
  • Monitoring client communication and promptly responding to calls and emails
  • Creating company invoices and recording all client transactions
  • Maintaining records for client accounts and auditing them regularly
  • Collaborating with a variety of different departments to better serve the clients’ needs, such as the accounting and marketing departments
  • Searching for, pitching to and attaining new client accounts
  • Selling additional products and services to existing clients

Account Representative Job Description Examples:

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Account Representative

Job Summary:

As our customers’ first point of contact, you will be the friendly voice of ADT, providing an excellent customer experience by trouble shooting their problems and providing technical support. We will rely on you to listen to our customers and use your deductive reasoning skills, technical expertise, creativity and passion for helping to meet their needs – and remind them that behind our great products are customer centric, accountable and collaborative team members willing to serve them.

Scheduling:

2nd Shift hours

Compensation:

$14.12

  • per hour to $17.65
  • per hour depending on call center experience

    Orientation and Training:

    Orientation and training for this position will begin Monday, April 20th, 2020.

    Why do you want to be an Everyday Hero? Why ADT?

  • ADT offers full benefits on the 1st of the month after 30 days of employment.

  • (Medical, Dental, Vision, 401IK with 5% matching.

  • Paid vacation time (We all need to recharge our batteries at some point.).

  • Tuition Reimbursement.

  • A great environment. Everyone says it. We mean it.

  • Opportunity for Career growth? Of course! Employee referral bonuses? Absolutely!

    Job Type: Full-time

    Salary: $14.63 to $17.65 /hour

    Experience:

  • Call Center Customer Service: 2 years (Required)

    Education:

  • High school or equivalent (Required)

    Benefits:

  • Health Dental Vision Retirement plan

  • Paid time off

    Work Temporarily due to Covid-19

  • ×

    Account Representative

    Job Description

    We have immediate openings for language Thailand account representative position!!

    Work from home

    Come for the culture, Stay for the Career! At VXI, we pride ourselves in helping our client partners develop technologies and customer care services that enable them to manage their business and customer relations more efficiently.

    Job Summary:

    As an account representative, you will act as a liaison, provide product/services information over the phone and resolve any emerging problems that our customer may face. The target is to ensure excellent customer service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

    Duties and Responsibility:

    - Provides customer service support by phone. Serves as primary contact for customer inquiries.

    - Troubleshoots customer problem by using all tools and resources appropriately to determine resolution.

    - Tracks and documents support requests and ensures proper notation of customer problems or issues. Follow up contact maybe required

    - Meets standards of job, such as quality standards, adherence to schedule and average handle time.

    - Excellent communications including English and required foreign language

    - Multi-tasking and interpersonal skills

    - The ability to work in a fast-paced environment

    Benefits

    - Competitive rates

    - Work in the comfort of your home

    - Leadership Development Programs to build Career Path Opportunities

    - Medical, Dental, Vision

    - Fun & competitive work environment

    Requirements

    - Proficient to speak, read and write English and required Foreign Language

    - High school diploma or GED. Associate degree or higher is preferred.

    - 1-2 years’ customer service and or sales experience preferred

    - Must be able to pass a background check and drug screen.

    - Full Time position up to 40 hours per week with flexible working schedule including evenings, weekends, and holidays

    - Excellent typing skills. Up to 30 WPM

    - Ability to Pass background check and Verification of US Employment Eligibility

    Job Type: Full-time

    Job Type: Full-time

    Salary: $20.00 /hour

    Experience:

  • customer service: 1 year (Preferred)

    Language:

  • Thai (Required)

    Work authorization:

  • United States (Required)

    Additional Compensation:

  • Commission

    Work Location:

  • Fully Remote

    Benefits:

  • Health insurance

  • Dental insurance

  • Vision insurance

    Paid Training:

  • Yes

    Management:

  • Team Lead

    This Job Is Ideal for Someone Who Is:

  • Dependable -- more reliable than spontaneous

  • People-oriented -- enjoys interacting with people and working on group projects

  • Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction

  • Detail-oriented -- would rather focus on the details of work than the bigger picture

  • Achievement-oriented -- enjoys taking on challenges, even if they might fail

  • Autonomous/Independent -- enjoys working with little direction

  • Innovative -- prefers working in unconventional ways or on tasks that require creativity

  • High stress tolerance -- thrives in a high-pressure environment

    Schedule:

  • Weekends required

  • Night shift

  • 8 hour shift

  • Overnight Only full-time employees eligible
  • ×

    Account Representative

    Duties/Responsibilities

  • Establish and maintain trust based relationship with customers and prospects;

  • Personally call on each customer at a frequency determined with supervisor;

  • Implements and administers company account programs and policies;

  • Establishes daily pricing for each assigned non-lock Dealer customer;

  • Interact and correspond with customers and prospects to provide information in response to inquires about products and services, including brand programs and compliance;

  • Respond and resolve all customer concerns;

  • Provide orientation and training as needed for new dealer customers;

  • Provide information necessary to establish new dealer accounts in Reid database;

  • Monitor and adhere to budgets;

  • Assist New Business Manager as needed to procure new accounts;

  • Regularly report and update customer interactions in ACT! Database;

  • Direct meetings as necessary to resolve troubled accounts, quality issues and customers’ compliance with all contractual obligations;

    Job Type: Full-time

    Salary: $55,000.00 to $65,000.00 /year

    Experience:

  • customer relationship building: 1 year (Preferred)

    Education:

  • Associate (Preferred)

    Work Location:

  • Fully Remote

    Benefits:

  • Health insurance

  • Dental insurance

  • Vision insurance

  • Retirement plan

  • Paid time off

  • Parental leave

  • Professional development assistance

  • Tuition reimbursement

    Paid Monday to Friday

  • What does an Account Representative do?

    Account Representatives are typically employed in the sales, marketing, advertising, financial or healthcare industries. Their job is to manage and keep quality, long-lasting relationships with existing clients. They secure accounts with new customers and maintain consistent communication with them to ensure the organization is meeting the customers’ needs. When a client approaches them with any concerns or issues, the Account Representative collaborates closely with the organization’s departments to effectively solve the client’s problem.

    Account Representative skills and qualifications

    A successful Account Representative needs to have a strong set of skills in order to handle their job duties successfully, including:

    • Advanced marketing and sales skills for finding, attracting, pitching to and acquiring new accounts
    • Excellent computer skills in order to use online programs to manage accounts and records
    • Multitasking skills for handling multiple clients and their accounts
    • Strong customer service skills for developing and maintaining long-term relationships with old and new clients
    • Excellent organization skills to keep meticulous records for client accounts and maintain multiple accounts at once
    • Advanced written and verbal communication skills for maintaining good relationships with clients and addressing concerns promptly to increase customers satisfaction
    • Problem-solving skills for identifying and addressing client concerns

    Account Representative salary expectations

    An Account Representative makes an average of $48,315 per year. This salary may vary depending on the type and size of your organization and the candidate’s education and level of experience.

    Account Representative education and training requirements

    Being hired as an Account Representative doesn’t require a college degree, but a bachelor’s degree in marketing, communications or business can help an applicant stand out from the crowd. Typical coursework to look for includes accounting, computer and communication classes that would give candidates a good foundation for this position. Some organizations may also hire Account Representatives with high school diplomas, and others might look for applicants with certifications to show proven skills, such as sales certifications like the Certified Professional Sales Person (CPSP) and the Consultative Sales Certification (CSC).

    Account Representative experience requirements

    Internship experiences in related sales or marketing organizations during high school or college can help job applicants prove their qualifications for an Account Representative position. Many organizations look for candidates who have long-term relationships with companies, as an Account Representative is expected to foster long-lasting relationships with clients. Employers also look for applicants who have worked in related sales positions and can demonstrate strong customer service skills.

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    Frequently asked questions about Account Representatives

    What makes a good Account Representative?

    A good Account Representative must have strong knowledge of the organization they’re representing and the product or service they’re selling. They should have extensive industry knowledge to better understand the issues clients are facing and must use creative problem solving to come to the best solution. Good Account Representatives are proficient at communicating with both clients and other employees, as they regularly act as the main point of contact between the two. They should be ready to speak up with their ideas when needed and must adjust to changing environments as clients’ needs may regularly fluctuate.

    Who does an Account Representative report to?

    Account Representatives usually report to Account Supervisors regarding their work performance and client satisfaction. They’re typically in charge of managing the account team and ensuring the client has a positive relationship with the Account Representative. The Account Supervisor occasionally meets with the client to understand how well the Account Representative is performing and relays this feedback to them. 

    If the Account Representative is having issues with a client, they often ask the Account Supervisor for assistance in overcoming these challenges. Account Supervisors usually review their team’s performance metrics and provide resources and assistance to Account Representatives who may be struggling to meet their goals or quotas. 

    What is the difference between an Account Representative and Account Executive?

    Account Executives usually work in an agency setting to develop and implement strategies for clients. They usually work one-on-one regularly to evaluate a client’s goals for a project and execute it in a timely manner. Account Representatives usually ensure the Account Executive is meeting deadlines for a client and is implementing campaigns that satisfy the client. Clients usually give feedback to the Account Representative on campaigns and the Account Executive’s performance. They often work together to come up with create solutions to any difficult problems. 

    Do Account Representatives have different responsibilities in different industries?

    Account Representatives usually have similar responsibilities across all industries, but should have extensive knowledge specific to the client’s industry. For instance, if a client works in the software technology industry, the Account Representative must have extensive software technology knowledge to better understand and clearly communicate their goals to other employees. They may also have to stay updated on any industry changes to anticipate clients’ needs or handle any complex industry challenges they’re facing.

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