What Does an Assistant Manager Do?
Assistant Managers are usually employed in office, retail or food service environments to manage staff, organize schedules, troubleshoot equipment and respond to customer complaints or issues. Assistant Managers support the General Manager in making changes to office workflows, performing employee evaluations, developing and implementing store policies and planning marketing or promotional events. Their role is to improve workplace efficiency and keep staff satisfied by acting as an intermediary between upper-level management and entry-level roles who work directly with customers. They gather feedback from employees, managers and customers to make useful adjustments to company procedures.
Assistant Manager Skills and Qualifications
Since Assistant Managers are responsible for many crucial business aspects, they should be equipped with a variety of skills and qualifications including:
- Excellent verbal communication, and the ability to convey important information clearly and effectively
- Strong leadership and initiative
- Excellent delegator and mediator
- People person, able to provide excellent customer service
- Quick decision-making and problem-solving abilities
- Excellent time management
- Responsible, goal oriented and organized
- Strong attention to detail and able to multitask
- Confident, proactive and willing to take on workplace challenges
- Great listening skills and able to take direction from individuals in higher-level positions
- Likable by most and able to motivate others
Assistant Manager Salary Expectations
The average salary for an Assistant Manager is $12.69 per hour. This salary may vary depending on the Assistant Manager’s industry, geographical location and experience.
Assistant Manager Education and Training Requirements
A high school diploma or GED is essential in order to acquire a job as an Assistant Manager. In today’s job market a bachelor’s degree or post-secondary education is strongly preferred if not required by some employers. Suggested areas of study include business administration and management. Most companies provide on-the-job training to new employees. The duration and extent of training varies between companies, as some may even require specific certifications.
Assistant Manager Experience Requirements
Typically Assistant Managers have several years of prior experience in the field in which they’re managing. Experience usually begins with an entry-level position within the chosen industry and is followed by a sequence of promotions. Previous supervisory experience is strongly encouraged. An Assistant Manager should have leadership roles on their resume, and they should have practical experience overseeing staff members, giving directions and solving workplace problems. Assistant Managers possess strong, well-rounded knowledge of their chosen industry, and are very comfortable leading others. For example, according to the U.S Bureau of Labor Statistics (BLS), most retail companies will promote their Retail Assistant Manager from within. Usually, this individual has acquired sufficient retail experience and holds a bachelor’s degree or some form of post-secondary certificate.
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