Assistant Manager Job Description: Top Duties and Qualifications

An Assistant Manager, or Associate Manager, is responsible for implementing workflow procedures based on direction from the company’s General Manager. Their duties include supervising employees during day-to-day tasks, providing customer support in escalated situations and managing the overall workflow of a workplace.

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Assistant Manager Duties and Responsibilities 

While there are many duties and responsibilities for an Assistant Manager, some include:

  • Schedule and coordinate meetings.
  • Conduct employee performance reviews.
  • Develop good customer relationships.
  • Participate in recruitment and dismissal processes.
  • Smooth out problems within the workplace.
  • Address employee and customer concerns.
  • Develop strategies for better workplace efficiency and goal achievement.  
  • Email and phone correspondence.
  • Liaise between managers, customers and employees.
  • Provide direction to staff.
  • Monitor spending patterns and budget.
  • Fill in for General Manager (GM) in times of absence. Make executive decisions, hold meetings and provide accountability.

Assistant Manager Job Description Examples:

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Assistant Manager

Join A Winning Team, Simply Self Storage!

If you are interested in building a rewarding career, becoming part of a team of excited and driven individuals, then look no further!

Simply Self Storage is looking to add an Assistant Manager with winning attitude,

  • outstanding customer service, a proven track record of success in sales!

    NO Storage Experience, NO Problem!

    At Simply Self Storage, we want you to succeed! Our company offers the best paid training program in the industry to put you on the road to success. Additional benefits offered: Competitive Wages, Bonus Opportunities, Health Benefits, Paid Vacation-Sick-Holiday, 401K match, and Employee Referral Program. Opportunities for advancement and career growth within and no evening shifts required!

    Responsibilities:

  • Provide exceptional customer service and sales experiences to all potential and current customers

  • Focus on increasing occupancy and merchandise sales

  • Opening & Closing Procedures, Cash Handling, and Bank Deposits/Reconciliations

  • Manage Budgets, Expenses, Receivables, and Delinquencies

  • Perform light property maintenance and partner with vendors, as approved or necessary

  • Perform daily cleaning duties; responsible for property cleanliness, curb appeal, and overall property integrity

  • Provide coverage to other properties as necessary

    Qualifications:

  • Minimum 1 year of experience in a sales or customer service environment

  • High School Diploma or equivalent and must be 18 years of age

  • Preferred experience: Retail Sales/Customer Service, Hospitality, Casual Dining, Service Industry

  • High level of integrity, accountability, and initiative

  • Ability to work independently and in a team environment

  • Strong communication, interpersonal, and problem-solving skills

  • Experience with a POS (Point of Sale) system

  • Willingness to float between properties as needed, to support multiple locations within a district

  • Ability to work weekends and holiday

  • Must have reliable transportation, a valid driver’s license, and the ability to arrive on time for scheduled shifts

  • Must be willing to complete the Simply employment application, submit to a background check, and drug screening.

  • Ability to lift and/or move up to 35lbs

    Simply Self Storage is an Equal Opportunity Employer, including individuals with disabilities and protected veterans

    Job Type: Full-time

    Experience:

  • Retail: 1 year (Preferred)

  • Sales: 1 year (Preferred)

  • Customer Service: 1 year (Preferred)

    Education:

  • High school or equivalent Health Dental Paid time off
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    Assistant Manager

    Go Clean car wash is accepting applications for an assistant manager position at 2315 Capital Circle ne in Tallahassee Florida. Duties include but are not limited to mechanical repairs, employee production, scheduling and staffing, customer service. This is a drug free work place. Ask for Manager Joe Mueller to make an appointment.

    Job Type: Full-time

    Salary: $600.00 /week

    Experience:

  • Management: 1 year (Preferred)

    Application Question:

  • Must work a minimum of 45 hours a week and be on call for incidents or repairs

    Additional Compensation:

  • Tips

  • Other forms

    Benefits:

  • Paid time off

    Schedule:

  • Monday to Friday

  • Weekends required

  • Day shift

  • Overtime

  • On call

    Benefit Conditions:

  • Waiting period may apply

  • Only full-time employees No
  • ×

    Assistant Manager

  • DO YOU Like Music AND Entertainment?

  • ARE YOU Customer Service Oriented?

  • DO YOU Want TO Work IN AN Energy Charged Atmosphere?

  • DO YOU Like Kids?

  • DO YOU Have A Sparkling Outgoing Personality?

    Check OUT This Opportunity!!!!!

    The beautiful roller rink at Pier 2 in Brooklyn Bridge Park is ready for our 7th season! This premier roller skating rink offers spectacular views of Manhattan, the Brooklyn Bridge and the Statue of Liberty!!!! This is a one of a kind project that will attract thousands of New Yorkers and tourists from around the world!

    We are currently hiring a Part-Time Management Team. These openings are hourly positions. Applicants for this fabulous opportunity must be able to work a flexible schedule and Must be available nights and weekends. Please do not apply if you are not available Friday, Saturday and Sunday! We offer a competitive, hourly starting rate of pay. The ideal candidates for these positions will have successful operations experience in entertainment, hospitality, restaurant, retail or related fields. However, we will train the right people, with the right personalities, even with no experience!! This job is perfect for college students, recent graduates, teachers looking to augment their income, parents who want to return to the work force and anyone else that wants the best part time job they ever had.

    $18/hour

    Job Type: Part-time

    Salary: $17.00 to $20.00 /hour

    Experience:

  • management: 1 year (Preferred)

  • customer service: 1 year (Preferred)

    Work Location:

  • One location

    Benefits:

  • None

    Hours per week:

  • 10-19

  • 20-29

    This Job Is Ideal for Someone Who Is:

  • Dependable -- more reliable than spontaneous

  • People-oriented -- enjoys interacting with people and working on group projects

  • Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction

  • Achievement-oriented -- enjoys taking on challenges, even if they might fail

    This Company Describes Its Culture as:

  • Innovative -- innovative and risk-taking

  • Stable -- traditional, stable, strong processes

  • People-oriented -- supportive and fairness-focused

  • Team-oriented -- cooperative and collaborative

    This Job Is:

  • A job for which military experienced candidates are encouraged to apply

  • Open to applicants under 18 years old, provided it is legally allowed for the job and location

  • Open to applicants who do not have a high school diploma/GED

  • Open to applicants who do not have a college Weekends Holidays required
  • What Does an Assistant Manager Do?

    Assistant Managers are usually employed in office, retail or food service environments to manage staff, organize schedules, troubleshoot equipment and respond to customer complaints or issues. Assistant Managers support the General Manager in making changes to office workflows, performing employee evaluations, developing and implementing store policies and planning marketing or promotional events. Their role is to improve workplace efficiency and keep staff satisfied by acting as an intermediary between upper-level management and entry-level roles who work directly with customers. They gather feedback from employees, managers and customers to make useful adjustments to company procedures.

    Assistant Manager Skills and Qualifications 

    Since Assistant Managers are responsible for many crucial business aspects, they should be equipped with a variety of skills and qualifications including:

    • Excellent verbal communication, and the ability to convey important information clearly and effectively
    • Strong leadership and initiative
    • Excellent delegator and mediator
    • People person, able to provide excellent customer service
    • Quick decision-making and problem-solving abilities
    • Excellent time management
    • Responsible, goal oriented and organized
    • Strong attention to detail and able to multitask
    • Confident, proactive and willing to take on workplace challenges 
    • Great listening skills and able to take direction from individuals in higher-level positions
    • Likable by most and able to motivate others

    Assistant Manager Salary Expectations 

    The average salary for an Assistant Manager is $12.69 per hour. This salary may vary depending on the Assistant Manager’s industry, geographical location and experience. 

    Assistant Manager Education and Training Requirements 

    A high school diploma or GED is essential in order to acquire a job as an Assistant Manager. In today’s job market a bachelor’s degree or post-secondary education is strongly preferred if not required by some employers. Suggested areas of study include business administration and management. Most companies provide on-the-job training to new employees. The duration and extent of training varies between companies, as some may even require specific certifications. 

    Assistant Manager Experience Requirements

    Typically Assistant Managers have several years of prior experience in the field in which they’re managing. Experience usually begins with an entry-level position within the chosen industry and is followed by a sequence of promotions. Previous supervisory experience is strongly encouraged. An Assistant Manager should have leadership roles on their resume, and they should have practical experience overseeing staff members, giving directions and solving workplace problems. Assistant Managers possess strong, well-rounded knowledge of their chosen industry, and are very comfortable leading others. For example, according to the U.S Bureau of Labor Statistics (BLS), most retail companies will promote their Retail Assistant Manager from within. Usually, this individual has acquired sufficient retail experience and holds a bachelor’s degree or some form of post-secondary certificate. 

    Job Description Samples for Similar Positions 

    If you aren’t looking to hire an Assistant Manager, consider these similar positions instead:

    Frequently asked questions about Assistant Managers

     

    What should you look for on an Assistant Manager's resume?

    An Assistant Manager’s resume should emphasize their expertise in the particular environment you are hiring for. For example, an Assistant Manager at a bakery should have experience in a food service environment, preferably as a Store Associate in another bakery to demonstrate their industry knowledge. Assistant Managers are often promoted internally from existing roles, so look for special achievements or outstanding customer feedback highlighted on their resume to identify top performers. In addition to industry knowledge, resumes for Assistant Manager applicants should highlight customer service, organization and experience working successfully as part of a team.

     

    Do Assistant Managers have different responsibilities in different industries?

    Regardless of their industry, Assistant Managers oversee the daily operations of a company and ensure that other employees are completing their jobs successfully. Their actual responsibilities can vary slightly depending on how their employer structures staff responsibilities. Assistant Managers who work at a retail location may have additional responsibilities such as ordering and organizing inventory, creating store displays, processing returns, locking up the store and making cash drops from the safe. Assistant Managers who work at an office focus more on human resources activities and managing shared spaces instead of working with customers.

     

    Who does an Assistant Manager work with?

    Assistant Managers work alongside Store Associates, Salespeople, Cashiers, Bookkeepers, Custodians and many other roles involved in keeping a workplace functioning efficiently. They also work with General Managers, Regional Managers, Directors and store owners to learn about the company’s best practices for responding to different situations, handling staff conflicts, reporting issues and rewarding outstanding performance. Assistant Managers may regularly interact with customers to resolve complex issues that other staff are unable to correct on their own.

     

    What characteristics make a good Assistant Manager?

    Good Assistant Managers are empathetic and understanding with strong active listening skills that allow them to form connections with the people they manage and with company leadership. They remain calm under pressure and excel at diffusing conflicts, either between employees or customers. Excellent Assistant Managers are also highly creative and contribute ideas about how to improve the company or attract more customers.

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